Can’t log in to Acleda Bank? ACLEDA is Cambodia’s largest bank with over 5.21 million users on their mobile Super App. This guide covers all login methods, the ACLEDA mobile app features, and troubleshooting tips.
Quick Access
How to Log In to ACLEDA Bank
ACLEDA Internet Banking
- Go to acledabank.com.kh
- Click “Internet Banking”
- Enter your User ID
- Enter your password
- Complete OTP verification
ACLEDA Mobile Super App
- Download ACLEDA mobile app
- Open the app
- Enter your PIN
- Or use Face Biometrics (My Face)
- Access 5.21 million user community
New User Registration
- Download the app from your store
- Open and follow step-by-step guide
- Must be 15 years or older
- Enter ID and date of birth
- Create your PIN
ACLEDA Mobile Super App Features
- Face Biometrics (My Face) – Faster and more secure facial recognition login
- Multi-Functional Platform – Financial and non-financial services in one app
- Banking Transactions – Transfer, pay bills, and manage accounts anytime
- Daily Life Services – Beyond banking to support daily activities
- QR Payments – Scan to pay at merchants throughout Cambodia
- Cross-Platform – Available on iOS, Android, and Huawei AppGallery
- 24/7 Access – Bank from anywhere, anytime
- Secure & Reliable – Modern security with high reliability
Common Login Issues
Forgot PIN?
Click “Forgot PIN” in the app, then enter your ID card or passport number and date of birth as set during registration. You’ll receive a temporary PIN. If you don’t remember, visit a branch for a new PIN.
Face Biometrics Not Working?
Re-enroll your face in My Face settings. Ensure good lighting when setting up facial recognition. You can always fall back to PIN login while troubleshooting biometric access.
App Not Working?
Update to the latest version from your app store. Clear app cache in phone settings. Call 24/7 support at 023 994 444 or 015 999 233 if problems persist.
Security Alert
Never share your PIN or OTP with anyone! ACLEDA Bank staff will NEVER call you asking for your PIN/OTP or to perform transactions. Report suspicious calls immediately.
About ACLEDA Bank
ACLEDA Bank Plc. is Cambodia’s largest commercial bank, having grown from its origins as a microfinance institution. The name ACLEDA stands for “Association of Cambodian Local Economic Development Agencies.” Today, ACLEDA serves millions of customers across Cambodia with one of the country’s most extensive branch and ATM networks.
The ACLEDA mobile Super App has revolutionized banking in Cambodia, with over 5.21 million active users. The app’s Face Biometrics feature (My Face) introduced in 2026 provides enhanced security through ACLEDA Bank’s proprietary facial recognition technology. The Super App integrates financial services with daily life activities, making it a comprehensive platform for Cambodian users.
Contact Information
Phone Support
Call Center: 023 994 444
Alternative: 015 999 233
Hours: 24/7 support
Head Office
ACLEDA Bank Head Office
No. 61, Preah Monivong Blvd.
Phnom Penh, Cambodia
Frequently Asked Questions
What is the ACLEDA online banking URL?
Access ACLEDA Internet Banking through their official website at acledabank.com.kh and click on the Internet Banking section.
How do I download the ACLEDA mobile app?
ACLEDA mobile is available on Apple App Store, Google Play Store, and Huawei AppGallery. Search for ‘ACLEDA mobile’ to find the official app.
What is Face Biometrics (My Face)?
My Face is ACLEDA’s facial recognition feature that provides a faster and more secure way to log in and verify transactions using your face instead of PIN.
How many people use ACLEDA mobile?
Over 5.21 million people are using the ACLEDA mobile Super App, making it one of Cambodia’s most popular banking applications.
What age do I need to be to register?
You must be 15 years or older to register for ACLEDA mobile banking services.
How do I contact ACLEDA customer service?
Call ACLEDA’s 24/7 call center at 023 994 444 or 015 999 233 for assistance with any banking issues.
Will ACLEDA staff ask for my PIN or OTP?
NO! ACLEDA Bank staff will NEVER call you asking for your PIN or OTP. Never share these with anyone. Report suspicious calls to the bank immediately.
What is the ACLEDA Super App?
The ACLEDA mobile Super App is a multi-functional application integrating financial and non-financial services, supporting daily life activities beyond just banking.
What does ACLEDA stand for?
ACLEDA stands for ‘Association of Cambodian Local Economic Development Agencies’ from its origins as a microfinance institution.
How do I reset my forgotten PIN?
Click ‘Forgot PIN’ in the app and enter your ID card/passport number and date of birth. If you don’t remember this information, visit any ACLEDA branch for assistance.
Other Banks in Southeast Asia
Looking for other banks in Cambodia or Southeast Asia? Check out our login guides for ABA Bank Cambodia, Canadia Bank, and Maybank. For other regional banks, see Kasikornbank Thailand and Vietcombank Vietnam.
Last Updated on February 11, 2026
URL: https://log-in.me/acledabank-phnompenh-cambodia/