Can’t log in to Al Masraf? Al Masraf (Arab Bank for Investment & Foreign Trade) is one of the most stable financial institutions in the UAE, licensed and regulated by the Central Bank of the UAE. This guide covers how to access your account through internet banking and the Al Masraf mobile app.
How to Log In
Internet Banking
- Go to the official Al Masraf website
- Click “Internet Banking” in top menu
- Enter your User ID
- Enter your Password
- Click “Login” to access your account
Mobile App
- Download “Al Masraf” from app store
- Open the app on your device
- Enter your Username
- Enter your Password or PIN
- Tap “Login” to access services
First Time Registration
- You need a valid Debit/Credit/Covered Card
- Go to the official Al Masraf online banking portal
- Click “Register”
- Enter card details and PIN
- Create your User ID and Password
Internet Banking Features
Al Masraf Internet Banking uses 128-bit SSL encryption certified by Comtrust for secure banking:
- Account Summary – View all your accounts, balances, and recent transactions
- Fund Transfers – Transfer money within Al Masraf or to other banks
- Bill Payments – Pay utility bills and other services
- Card Services – Credit card bill payment, block cards, request reissue
- Loan Summary – View your loan details and payment schedule
- Service Requests – Request cheque books and statements
Mobile App Features
The Al Masraf Mobile Banking app provides free, simple, and secure access anywhere, anytime:
- Relationship Summary – Quick overview of all your accounts
- Funds Transfer – Easy transfers within Al Masraf and to other banks
- Card Management – Activate, block cards, change PIN, cash advance
- Branch & ATM Locator – Find nearby Al Masraf branches and ATMs
- Product Applications – Apply for products and services directly
Common Login Issues
Forgot User ID?
Click “Forgot User ID” on the login page. You’ll need to verify your identity using your card details and registered phone number to retrieve your User ID.
Forgot Password?
Use the “Forgot Password” link on the login page. Verify your identity with your User ID and card details to reset your password securely.
Account Locked?
After multiple failed login attempts, your account may be locked. Contact Al Masraf customer care at 600 52 9999 (24/7) to unlock your account and reset credentials.
Registration Requirements
To register for online banking, you need a valid Al Masraf Debit Card, Credit Card, or Covered Card along with its PIN. Registration is simple and secure.
About Al Masraf
Al Masraf (Arab Bank for Investment & Foreign Trade) was established in 1976 under Federal Decree no. 50 signed by His Highness Sheikh Zayed Bin Sultan Al Nahyan. The bank is a Public Joint Stock Company, licensed and regulated by the Central Bank of the UAE.
Al Masraf offers a wide range of financial services including Consumer Banking, Corporate Banking, Islamic Banking, and Treasury and Investment services. It is considered one of the most stable financial institutions in the UAE with branches across the emirates.
Complaints Process
Al Masraf offers multiple channels to submit complaints:
- 24/7 Call Centre: 600 52 9999
- Email: [email protected]
- Online/Mobile Banking: Submit through app or website
If your complaint remains unresolved after being dealt with by the bank, you may register a complaint with the Consumer Protection Department at the Central Bank of the UAE.
Contact Information
Customer Care (24/7):
600 52 9999
+971 60 052 9999
Website:
the official Al Masraf website
Hours: Sat-Thu 8AM onwards
Frequently Asked Questions
What is the login URL for Al Masraf internet banking?
Use the official Al Masraf website and select Internet Banking, or access the official Al Masraf online banking portal to log in.
How do I register for Al Masraf online banking?
You need a valid Al Masraf Debit, Credit, or Covered Card with its PIN. Go to the official Al Masraf online banking portal, click Register, and follow the steps to create your credentials.
Is Al Masraf online banking secure?
Yes, Al Masraf uses 128-bit SSL encryption certified by Comtrust to ensure high-level security of all information exchanged between you and the bank.
How do I reset my Al Masraf password?
Click Forgot Password on the login page and verify your identity using your User ID and card details. Follow the prompts to create a new password.
What services can I access through online banking?
You can view accounts, transfer funds, pay bills, manage cards, view loan summaries, request cheque books, and download statements.
How do I contact Al Masraf customer service?
Call 600 52 9999 (24/7 from within UAE) or +971 60 052 9999 from abroad. You can also email [email protected] or [email protected].
Does Al Masraf have a mobile app?
Yes, download the Al Masraf Mobile Banking app from Google Play or App Store. It offers the same features as internet banking plus branch and ATM locator.
Can I change my card PIN through online banking?
Yes, you can change your card PIN through the Al Masraf mobile app under Card Management. You can also activate cards and request cash advances.
How do I file a complaint with Al Masraf?
Call 600 52 9999, email [email protected], or submit through online/mobile banking. If unresolved, escalate to Central Bank of UAE Consumer Protection.
When was Al Masraf established?
Al Masraf was established in 1976 under Federal Decree no. 50 signed by Sheikh Zayed Bin Sultan Al Nahyan. It is regulated by the Central Bank of UAE.
Other UAE Banks
Looking for login guides for other banks in the UAE?
- Emirates NBD Login
- Mashreq Bank Login
- Abu Dhabi Islamic Bank Login
- First Abu Dhabi Bank Login
- RAKBANK Login
Last Updated on February 9, 2026
URL: https://log-in.me/almasrafarabbankforinvestmentandforeigntrade-abudhabi-unitedarabemirates/