Locked out of American Savings Bank Hawaii? ASB says you can use the same Login ID and Password across devices for Online Banking and the mobile app, but first-time sign-in and password recovery still depend on your contact details being current. If access fails, the bank’s own setup and security pages give a few clear paths to try before calling support.
How to Log In
Online Banking and Mobile App
- Start from ASB Hawaii’s current Online Banking sign-in instead of an old saved bookmark.
- Enter your current Login ID and Password. ASB says the same credentials work across devices.
- If this is your first sign-in on the newer setup flow, ASB says you may be asked to update your password.
- For added security, ASB says you may need a six-digit Secure Access Code by text or phone call, and it is valid for 30 minutes.
If You Need Recovery
- If you forgot your password, ASB says to use the Forgot Your Password link, enter your Login ID, and request a Secure Access Code by text or phone.
- If you forgot your Login ID, ASB says to contact the bank during business hours instead of using self-service recovery.
- If ASB does not have your current contact information, the setup guide says you may not be able to access Online Banking until that is fixed.
Known Issues & Common Problems
- Wrong or outdated contact details: ASB says missing current contact information can block access to the Online Banking system.
- Forgotten Login ID: this is not handled by the normal password-reset flow and usually requires support.
- Secure Access Code delay: first-time sign-in or password reset can stall if the text or phone code does not reach you in time.
- Automatic timeout: ASB says Online Banking logs you out after 20 minutes for security.
- Weak password mismatch: the bank’s security page says passwords need 8 to 15 characters, with at least one number, one lowercase letter, and one uppercase letter.
Troubleshooting Tips
- If you forgot only the password, use ASB’s password-reset path before making repeated guesses.
- If you forgot the Login ID, stop trying random usernames and call ASB instead.
- If the bank keeps sending you to extra verification, check whether your phone number and other contact details are still current.
- If the session keeps dropping, log back in fresh instead of trying to work through the 20-minute timeout state.
Security Tips
- ASB says it will never request your password, debit-card PIN, or Secure Access Code by email, text, or phone.
- Do not share your Login ID or Password with anyone, and do not reuse the same password on other sites.
- Use Touch ID, Face ID, or a passcode on your own device if you bank through the ASB Hawaii mobile app.
- If you receive an unexpected ASB Hawaii security alert or notice suspicious activity, contact the bank right away.
Contact Customer Service
American Savings Bank publishes its Customer Banking Center at (808) 627-6900 and toll-free at (800) 272-2566. Its current contact pages list support hours as Monday through Friday, 8 a.m. to 7 p.m. HST and Saturday through Sunday, 9 a.m. to 3 p.m. HST. If you forgot your Login ID, the bank’s setup guide says to use these numbers during business hours for help.
If your debit or ATM card is lost or stolen, ASB says to call the same Customer Banking Center numbers immediately. For business customers, the bank also lists Cash Management at (808) 539-7894 and toll-free (800) 272-2566 ext. 7894. If you suspect fraud or receive a suspicious request for your Secure Access Code, contact ASB rather than replying to the message.
Related Bank Guides
- American Savings Bank California
- American National Bank Omaha
- American National Bankshares
- American Express
- Ally Bank
Frequently Asked Questions
What should I do if I forgot my American Savings Bank Hawaii password?
ASB says to use the Forgot Your Password link, enter your Login ID, request a Secure Access Code by text or phone call, and then set a new password.
What if I forgot my American Savings Bank Hawaii Login ID?
ASB says forgotten Login IDs require contacting the bank during business hours for assistance.
Why am I not receiving the Secure Access Code?
ASB’s setup guide says you may not be able to access Online Banking if the bank does not have your current contact information.
How long does an ASB Hawaii online-banking session last?
ASB says Online Banking automatically logs you out after 20 minutes for security.
What number should I call for login help?
American Savings Bank publishes Customer Banking Center support at (808) 627-6900 and toll-free at (800) 272-2566.
Last Updated on March 7, 2026
URL: https://log-in.me/americansavingsbankhawaii/