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AEB Online

1. Open AEB Online from the bank’s official site.
2. Enter your login.
3. Enter your password.
4. If this is your first entry with a temporary password from the bank, change it right away.
5. Use the required security code or SMS step when the system asks.

AEB Mobile

1. Open the AEB Mobile app.
2. Sign in with the details linked to your bank registration.
3. If activation is still pending, the bank has to identify and attach your accounts first.
4. Use the security code or SMS step if the app requests it.
5. After setup, keep your phone number current so codes reach the right device.

What People Often Try

• They keep trying the temporary password without changing it.
• They expect the app to work before the bank has attached their accounts.
• They wait for an SMS code on a number that is no longer current.
• They retry after failed codes instead of checking the phone number and security setup first.
• They think a failed security step means the whole account is gone.

What They Should Do Instead

• Change the temporary password on first entry if the bank issued one.
• Make sure the bank has completed activation and account attachment for your user.
• Confirm that your mobile number on file is the right one for SMS security codes.
• If one channel fails, try the other official AEB digital channel.
• If repeated attempts fail, stop and call the bank before you lock yourself out.

Troubleshooting Tips

• If you got a temporary password from the bank, do not keep using it forever. AEB says it must be changed at first login.
• If AEB Mobile opens but shows no usable accounts, contact the bank and ask whether your accounts were attached to your user yet.
• If an SMS code never comes, check whether your mobile number on file is still correct.
• If your internet transaction security step fails, slow down and confirm the code source before retrying.
• If you changed phones, make sure the security and SMS path still points to the device you actually use.

Security Tips

• AEB warns users not to provide one-time verification codes from SMS or email to anyone.
• The bank also warns never to share your mobile banking password.
• Start from AEB’s official site, not from links sent by strangers.
• If something feels suspicious, stop and contact the bank before logging in again.
• If a code was exposed, change your password and contact support quickly.

Main Help

• Main phone: +374 10 510-910
• Head office: 23/1 Amiryan Street, Yerevan 0002, Armenia
• Main site: AEB official website
• If you need digital-banking activation help, ask specifically about AEB Online or AEB Mobile registration.

Complaint and Escalation Help

• Complaint information line published by the bank: +37410510910*9999#
• Published complaints contact: [email protected]
• Published extension for complaint contact: 5111
• If the bank does not reply within 10 working days or the answer is unsatisfactory, the bank says customers may go to the Financial System Mediator.

Real Complaint Patterns

• Users think the problem is the whole account when it is really a temporary password or activation issue.
• Users cannot finish approvals because the security step is not ready.
• Users wait for codes on the wrong phone number.
• Users keep retrying instead of asking the bank whether the digital service was fully activated.

Official Complaint Route

• Main phone: +374 10 510-910
• Complaint information line: +37410510910*9999#
• Email: [email protected]
• Escalation route: Financial System Mediator