Ashikaga Bank ❤️ Log In

Ashikaga Bank App

1. Open the current Ashikaga Bank app.
2. Finish first-time setup with your branch number, account number, and cash card PIN.
3. Set your app passcode. Biometric login is optional, but the passcode setup is not.
4. If you want to make transfers, remember the bank says a separate security password setup is needed.

Internet Banking

1. Start from the official Ashikaga Bank internet banking login page.
2. Use your current login details for personal internet banking.
3. If your one-time password app stopped working after a phone change, do not keep guessing.
4. Use the official restart, unlock, or software-token reissue path instead.

What People Often Try

• They call the internet-banking desk for an app problem, even though the bank says that desk does not handle app questions.
• They change phones and expect the old one-time password setup to keep working.
• They keep typing setup details wrong until the app has to be reset.
• They wait for the wrong email or security step instead of checking whether their registered phone number still works.
• They keep retrying after a lost card or passbook instead of reporting it fast.

What To Do Instead

• For app trouble, call the Ashigin Contact Center on 0120-21-6556.
• For personal internet-banking operation help, call 0120-003-878.
• If a phone change broke your software token, use the official reissue or unlock path.
• If phone-number authentication no longer works, apply for the official unlock path instead of forcing more retries.
• If your cash card or passbook is lost, contact the bank right away.

Troubleshooting Tips

• If the app fails before you even see your account, check whether first-time registration was finished fully.
• If transfers are blocked, make sure the separate security password step was set up.
• If you forgot your login ID, secret answers, or password, the bank offers a restart process that resets them to an initial state.
• The bank says online restart is limited by age, so some users will need mail or branch help instead.
• If your one-time password app stopped working on a new phone, request software-token reissue instead of trying random fixes.

Security Tips

• The bank says its SMS messages do not ask you to enter login details, passwords, or PINs.
• Ashikaga Bank says real SMS messages come only from its listed official sender numbers.
• On April 16, 2025, the bank warned users to watch for fake calls, SMS messages, and phishing emails pretending to be the bank.
• If a page asks for extra secrets right after login, stop and verify before entering anything.
• If your card or passbook is missing, report it immediately instead of waiting to see what happens.

What The Bank Says

• Official contact page quote: 「皆さまからのご意見・ご要望などを受け付けております。」 [Ashikaga Bank contact page, accessed March 8, 2026]
• Official complaint desk quote: 「相談・苦情等窓口」 and 「お客さま相談室 028-622-0111（代表） 平日9:00～17:00」 [Ashikaga Bank contact page, accessed March 8, 2026]
• That means there is a real complaint path if normal support keeps sending you in circles.

What To Do If You Are Still Stuck

• Write down whether the problem is app setup, internet banking login, token trouble, or a lost card.
• Write down the exact screen or error you saw.
• If one desk says it cannot help, ask for the correct desk right away instead of starting over later.
• If the problem keeps repeating, contact the customer consultation room.

Main Help

• App help and general service help: 0120-21-6556
• Personal internet-banking operation help: 0120-003-878
• Corporate EB Center: 0120-260-447
• Lost card or passbook after hours: 0120-561723
• Lost card or passbook from overseas: +81 6-4301-5921
• Customer consultation room: 028-622-0111

What To Say On The Call

• Say whether the problem is the app, personal internet banking, business banking, or a lost card.
• Say if you changed phones before the problem started.
• Say if one-time passwords, email notices, or phone-number checks stopped working.
• Say if you think the message or page may have been fake.