Awash Bank Log In problems usually happen when people mix up internet banking, AwashBirr Pro, and the *901# mobile path. If you already tried and got stuck, this guide is here to help.
The fast fix is usually simple: work out which Awash service you were trying to use, then use the right next step. A lot of users keep retrying the wrong screen when the real fix is branch setup, a PIN reset, or the customer line.
How to Log In
Pick The Right Service First
- If you use internet banking, start with the official Awash online banking login.
- If you use mobile banking without internet, dial *901#.
- If you use the app, open AwashBirr Pro.
- Enter your password or PIN carefully.
- If that fails, stop guessing and check whether your service was fully set up at the branch first.
Why Users Get Stuck
- They use the app when they really need the USSD or web service.
- They were never fully registered for mobile or internet banking.
- They forgot their PIN and keep retrying it.
- They do not know that blocked mobile banking PIN reset is a branch job.
Known Issues & Common Problems
What People Often Try
- Retrying a blocked PIN again and again.
- Using the web login when they only have mobile wallet access.
- Trying to reset everything remotely when the branch must do part of it.
- Calling too late after a failed ATM cash or card problem.
What Helps More
- Use *901# if you are using the USSD wallet route.
- Use AwashBirr Pro only if your app path is already active.
- If your mobile banking PIN is blocked, go to your branch for a reset.
- If cash was deducted at an ATM but not paid out, wait a few minutes, then use the branch or customer line route.
Troubleshooting Tips
Troubleshooting Tips
- Say clearly that you need help with an Awash Bank Log In problem.
- Say whether the problem is internet banking, AwashBirr Pro, or *901#.
- Say if your PIN is blocked or simply forgotten.
- Say if an ATM or card problem happened before the login problem.
- Ask if your service needs branch reactivation or branch PIN reset.
Security Tips
- Do not share your PIN or password with anyone.
- Use only the official Awash channels.
- If your card or ATM transaction looks wrong, handle that fast.
- Do not trust random help messages that ask for your password.
- If something feels fake, stop and call the customer line yourself.
Contact Customer Service
Best Contact Paths
- Customer line: 8980
- Phone: +251 115-57-12-54
- Phone: +251 115-57-13-24
- Email: [email protected]
- Contact center hours shown on the bank site: daily 9AM to 11PM
What To Say
- Say you need help with an Awash Bank Log In problem.
- Say whether you use internet banking, AwashBirr Pro, or *901#.
- Say if the branch already registered you for the service.
- Say if your PIN is blocked and ask whether branch reset is required.
Bottom Line
Awash Bank Log In problems are usually the wrong-service problem, a blocked PIN problem, or a branch-setup problem. Start with the right channel, use *901# for the mobile wallet route, and call 8980 if you still cannot move forward.
Related Bank Guides
Frequently Asked Questions
Why is Awash Bank log in not working?
The most common reasons are using the wrong Awash service, entering a blocked PIN again, or not having the service fully set up through the branch.
How do I use the mobile banking route?
Awash Bank says the mobile wallet path works through USSD by dialing *901#. If you forgot your PIN, you need branch help to get a new one immediately.
Who should I call first?
Start with the Awash customer line on 8980. The bank also shows +251 115-57-12-54 and +251 115-57-13-24, with contact-center hours listed as daily 9AM to 11PM.
What if my mobile banking PIN is blocked?
Awash Bank says you should visit your branch to reset a blocked mobile banking PIN. This is not something most users can fully fix by just retrying from home.
Last Updated on March 9, 2026
URL: https://log-in.me/awashinternationalbank-addisababa-ethiopia/