Can’t log in to Banca Popolare di Milano? Important: In 2016, Banca Popolare di Milano merged with Banco Popolare to form Banco BPM, Italy’s third-largest banking group. This guide covers how to access your account through YouWeb internet banking and the YouApp mobile app.
Quick Access
How to Log In
YouWeb Internet Banking
- Go to bancobpm.it
- Click “Area Clienti” or “YouWeb”
- Enter your 7-digit User ID
- Enter your Password
- Authorize with YouApp token
YouApp Mobile
- Download YouApp from app store
- Open the app on your device
- Enter your User ID and Password
- Use fingerprint or face recognition
- Approve with App Token
First Time Login
- Enter 7-digit User ID from branch
- Enter initial 5-digit password
- Change password as prompted
- Verify mobile number
- Confirm email address
Access Modes
Consult Mode
- View account information
- Check card statements
- View payment outcomes
- Read-only access to accounts
Consult and Dispose Mode
- Everything in Consult mode
- Make transfers (bonifici)
- Mobile top-ups (ricariche)
- Buy/sell securities
YouApp Features
YouApp is Banco BPM’s free mobile banking app that also serves as your security device, replacing the physical token:
- Multi-Bank View – View your Banco BPM account and accounts at other banks in one app
- App Token – Authorize access and operations, generate OTP codes
- Biometric Login – Use fingerprint or face recognition for quick access
- Transfers – Make bonifici and payments instantly
- Card Management – View statements, manage cards
Common Login Issues
Forgot Password?
Call YouCall customer service at 800 024 024 (from Italy) or +39 02 43 37 12 34 (from abroad). They can help reset your password after verifying your identity.
Token Not Working?
YouApp replaces the physical token. Make sure you have the latest version installed. If the App Token isn’t generating codes, uninstall and reinstall YouApp, then re-register your device.
Account Locked?
After multiple failed attempts, your account may be blocked. Call 800 024 024 during service hours (Mon-Fri 8:00-22:00, Sat 9:00-17:00) to unlock your account.
Old BPM Customer?
If you were a Banca Popolare di Milano customer before the 2016 merger, your accounts are now with Banco BPM. Use the same credentials or contact your branch for assistance.
About Banco BPM
Banco BPM was created on October 15, 2016, through the merger of Banca Popolare di Milano and Banco Popolare. It is now Italy’s third-largest banking group, offering comprehensive banking services to individuals, businesses, and corporate clients across Italy.
The bank provides savings accounts, current accounts, mortgages, loans, credit cards, investment services, and insurance products. With hundreds of branches across Italy and modern digital banking platforms, Banco BPM serves millions of customers.
Contact Information
YouCall (Italy):
800 024 024 (toll-free)
From Abroad:
+39 02 43 37 12 34
Hours:
Mon-Fri: 8:00-22:00
Sat: 9:00-17:00
Non-customers:
800 997 997
Website:
www.bancobpm.it
Headquarters:
Piazza Nogara 2, Verona
Frequently Asked Questions
What happened to Banca Popolare di Milano?
Banca Popolare di Milano merged with Banco Popolare in October 2016 to form Banco BPM, Italy’s third-largest banking group. Your BPM accounts are now managed under Banco BPM.
How do I log in to Banco BPM online banking?
Go to bancobpm.it and click Area Clienti or YouWeb. Enter your 7-digit User ID and password, then authorize with the YouApp token.
What is YouApp?
YouApp is Banco BPM’s free mobile banking app that also serves as your security token. It replaces the physical token and allows biometric login with fingerprint or face recognition.
What is the difference between Consult and Dispose modes?
Consult mode is read-only for viewing accounts and statements. Consult and Dispose mode additionally allows making transfers, mobile top-ups, and securities transactions.
How do I get my first login credentials?
Visit your Banco BPM branch to sign up for internet banking. You’ll receive a 7-digit User ID and initial 5-digit password which you must change at first login.
What is the Banco BPM customer service number?
Call 800 024 024 from Italy (toll-free) or +39 02 43 37 12 34 from abroad. Service hours are Mon-Fri 8:00-22:00 and Sat 9:00-17:00.
Can I view other bank accounts in YouApp?
Yes, YouApp allows you to view your Banco BPM account alongside accounts from other banks in a single application for a complete financial overview.
How do I reset my password?
Call YouCall customer service at 800 024 024 to reset your password. You’ll need to verify your identity before a new password can be issued.
Is YouApp required for online banking?
Yes, YouApp serves as your security device (token) for authorizing transactions. It replaces the physical token and is required for secure access to internet banking.
What should business customers know about first login?
Business customers must log in as Administrator first with their 7-digit customer code, change the password, confirm email, and set up user codes for collaborators.
Other Banks in Italy
Looking for login guides for other Italian banks?
Last Updated on December 22, 2025
URL: https://log-in.me/bancapopolaredimilano-milano-italy/