Can’t log in to Bank First? Here’s how to access your account through their internet banking platform or mobile app.
Quick Access to Bank First
About Bank First
Bank First (formerly Victoria Teachers Mutual Bank until December 2017) is an Australian customer-owned financial institution based in Victoria. With over 100,000 customers and $2+ billion in assets, it’s the only financial institution in Victoria focusing on the Education Community – though anyone can bank with them.
As a mutual bank, Bank First is owned by its customers, not external shareholders. Profits are reinvested rather than paid to shareholders.
🎯 Services
- Transaction and savings accounts
- Home loans
- Personal and car loans
- Credit cards
- Insurance
- Financial planning
- Superannuation
How to Log In
💻 Via Browser
- Go to ibank.bankfirst.com.au
- Enter your Member Number
- Enter your password
- Click “Log In”
📱 Via Mobile App
- Download the Bank First App
- Open the app
- Log in with PIN, fingerprint, or Face ID
- Access your accounts
🏦 Via Website
- Visit bankfirst.com.au
- Click “Login” (top right)
- Enter your credentials
- Access your account
Mobile Banking App
The Bank First App lets you manage your banking on your smartphone. Key features include:
- Quick balance check (even before logging in)
- Secure login with PIN, Touch ID, or Face ID
- Instant transfers with PayID and Osko
- 18 months transaction history
- Lock/unlock your card for Australian or international transactions
- Replace lost or stolen cards
- Set up savings goals
- Confirmation of Payee (scam protection)
Download:
You can use the same login details for both the app and Internet Banking.
⚠️ Known Issues & Common Problems
🔴 App crashing or login issues: Some users report issues with the app after updates. Try force-closing and reopening the app, clearing the cache, or reinstalling. Contact 1300 654 822 for persistent issues.
🔴 Forgotten password: If you’ve forgotten your Internet Banking password, click “Forgotten Password” on the login page or contact Bank First on 1300 654 822 to reset your access.
💡 Troubleshooting Tips
- Fingerprint not working: Re-register biometrics in app settings
- App not logging out: Force close and reopen
- Balance transfers slow: Allow 3-5 business days
🔒 Security Features
- Encryption: All data transmitted securely
- Confirmation of Payee: Verifies recipients before payment
- Card controls: Lock/unlock anytime
😤 What Customers Are Saying
Bank First has a 3.2 out of 5 stars on Trustpilot – rated “Average”. On ProductReview.com.au, it has mixed reviews. Here’s what customers report:
✅ What Customers Like
“Their app is easy to use and does what it should. Their practices are ethical – they don’t over lend and actually consider the risk to the customer when approving loans.”
“You can actually talk with real people, and not computers. Customer service is excellent, professional, courteous and friendly.”
🔴 Common Complaints
“Customer service doesn’t operate outside 8am to 6pm on weekdays and both days on weekends.”
“It took 45 days to close their credit card and receive a closure letter.” Some customers report difficulty with balance transfers.
✅ How to Protect Yourself
- Deposits are protected: Up to $250,000 by the Australian Government’s Financial Claims Scheme
- Complaints process: Bank First aims to acknowledge complaints within 1 business day
- Escalate if needed: You can escalate unresolved issues to the Australian Financial Complaints Authority
- Get requests in writing: Ask for written confirmation of any account changes
📞 Contact Information
🌐 Website: bankfirst.com.au
🏦 Internet Banking: ibank.bankfirst.com.au
📞 Phone: 1300 654 822
🏢 Head Office: 117 Camberwell Road, Hawthorn East, Victoria, Australia
Frequently Asked Questions
What is the Bank First Internet Banking login URL?
The direct login URL is ibank.bankfirst.com.au. You can also access it by clicking ‘Login’ at bankfirst.com.au.
Is Bank First the same as Victoria Teachers Mutual Bank?
Yes. Bank First was renamed from Victoria Teachers Mutual Bank in December 2017. If you had an account with Victoria Teachers Mutual Bank, it’s now with Bank First and your login credentials remain the same.
Who can bank with Bank First?
While Bank First focuses on the Education Community in Victoria, anyone can bank with them – including family, friends, and the wider community.
Are my deposits safe with Bank First?
Yes. Bank First is an Authorized Deposit-taking Institution regulated by the same authorities as major banks. Your deposits are covered by the Australian Government’s Financial Claims Scheme up to $250,000.
Is the Bank First app free?
Yes, the Bank First app is free to download from the App Store and Google Play. You use the same login details as Internet Banking.
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Last Updated on January 4, 2026
URL: https://log-in.me/bankfirst/