Need to log in to Bankwest? Go to ibs.bankwest.com.au and enter your Personal Access Number (PAN) and password. Bankwest is a division of Commonwealth Bank of Australia, serving customers primarily in Western Australia with a strong home loan satisfaction rating of 86.6%.
How to Log In to Bankwest Online Banking
🖥️ Online Banking
- Go to ibs.bankwest.com.au
- Enter your Personal Access Number (PAN)
- Enter your password
- Complete SMS verification if prompted
- Access your accounts
📱 Bankwest App
- Download “Bankwest” app
- Available on App Store and Google Play
- First login: PAN + password
- Set up PIN or biometric login
- Face ID and Touch ID supported
🏦 In-Branch
- Visit a Bankwest branch
- Limited branches (many closures)
- Bring valid Australian ID
- CBA branches can assist (same group)
- Get help with online banking setup
First Time Login
Your Personal Access Number (PAN) is unique to you and required for all logins. For your first login:
- Go to ibs.bankwest.com.au or open the Bankwest app
- Enter your PAN
- Enter your password (or 4-digit PIN)
- Set up SMS security code for additional protection
- Enable Face ID/Touch ID for faster future logins
What Customers Are Saying
Bankwest achieves an 86.6% satisfaction rating for home loans. However, customer service and app experience receive more mixed reviews, with complaints about wait times and branch closures.
Common Complaints
- Long wait times – Reports of 90+ minute phone hold times
- Branch closures – Many WA branches closed, inconveniencing customers
- App issues – Recent updates criticized for usability problems
- Security concerns – Some users unhappy with “behavioural security” policies
- Account access – Reports of difficulty recovering locked accounts
If You Have a Complaint
- Call Bankwest: 13 17 19
- Or call: 1800 650 111
- Lodge complaint via Customer Support on website
- Give Bankwest opportunity to resolve first
- Escalate to AFCA if unresolved (free service)
AFCA = Australian Financial Complaints Authority
About Bankwest
Bankwest is a division of Commonwealth Bank of Australia (CBA), Australia’s largest bank. Originally founded as the Bank of Western Australia, it primarily serves customers in Western Australia but operates nationally.
📊 Key Facts: Division of Commonwealth Bank of Australia (CBA) • ABN 48 123 123 124 • Strong in Western Australia • 86.6% home loan satisfaction (2024) • SMS security codes for added protection • Face ID/Touch ID support.
Contact Bankwest
📞 General: 13 17 19
📞 Complaints: 1800 650 111
🏦 Headquarters: Perth, Western Australia
🌐 Website: bankwest.com.au
🌐 Online Banking: ibs.bankwest.com.au
📱 App: Bankwest
Related Australian Bank Guides
- Commonwealth Bank (CBA) – Parent company, Australia’s largest bank
- Westpac – Australia’s first bank
- National Australia Bank (NAB) – Major Australian bank
- ANZ Bank – Major Australian and NZ bank
- Macquarie Bank – Investment bank
Frequently Asked Questions
How do I log in to Bankwest online banking?
Go to ibs.bankwest.com.au and enter your Personal Access Number (PAN) and password. For the app, you can also use PIN or biometric login after initial setup.
What is a Personal Access Number (PAN)?
Your PAN is a unique number assigned to you by Bankwest. You need it along with your password to log in to online banking or the Bankwest app.
What is Bankwest’s phone number?
Call 13 17 19 for general inquiries or 1800 650 111 for complaints. Support is available to help with online banking issues and account access.
Does Bankwest have a mobile app?
Yes, the Bankwest app is available on iOS and Android. It supports Face ID, Touch ID, and PIN login after your first login with PAN and password.
How do I reset my Bankwest password?
From the online banking login screen, click ‘Reset your password online’. From the app, tap ‘Forgotten Password’. Follow the prompts to verify your identity and create a new password.
Is Bankwest owned by Commonwealth Bank?
Yes, Bankwest is a division of Commonwealth Bank of Australia (CBA), Australia’s largest bank. The ABN is 48 123 123 124.
What is an SMS security code?
SMS security codes add a second layer of protection to your account. Set it up in online banking under ‘My details’ u0026gt; ‘My security settings’ u0026gt; ‘Activate SMS code’.
Why are Bankwest branches closing?
Bankwest has closed many physical branches, particularly in Western Australia, as part of a shift to digital banking. CBA branches may be able to assist with some services.
How do I file a complaint with Bankwest?
Call 13 17 19 or 1800 650 111, or use Customer Support on the website. If unresolved, escalate to AFCA (Australian Financial Complaints Authority) for free dispute resolution.
Can I use Face ID or Touch ID with Bankwest?
Yes, the Bankwest app supports biometric login. After setting up your PIN login, you can enable Face ID or Touch ID for faster, secure access.
Summary
Bankwest is a division of Commonwealth Bank of Australia with strong roots in Western Australia. To log in, visit ibs.bankwest.com.au and enter your Personal Access Number (PAN) and password. The app supports Face ID/Touch ID after initial setup. Customer reviews are mixed – 86.6% home loan satisfaction but complaints about wait times and branch closures. For support, call 13 17 19. Escalate unresolved complaints to AFCA.
Last Updated on February 15, 2026
URL: https://log-in.me/bankofwesternaustralia-perth-australia/