Basler Kantonalbank (BKB) is Basel’s cantonal bank with a full state guarantee. To log in to BKB Digital Banking, go to www.bkb.ch and click “Logins” in the upper right, then select E-Banking. You’ll need the BKB Digital Banking app on your smartphone for authentication. This guide covers login methods, known problems (including the troubled 2023 migration), and contact details.
Quick Access
How to Log In to BKB Digital Banking
E-Banking (Web)
- Go to www.bkb.ch
- Click “Logins” in upper right corner
- Select “BKB E-Banking”
- Enter your contract number
- Confirm via BKB Digital Banking app
BKB Digital Banking App
- Download from App Store or Google Play
- Activate with QR code (sent by mail)
- Set up biometrics for quick access
- Used for both login and payments
- Full banking features available
myBKB Portal
- Separate login option
- For customers with existing E-Banking
- Enter email/identification number
- Register link under login box
- Different from main E-Banking
Known Issues (Trustpilot: 2.6/5)
BKB has a 2.6 out of 5 star rating on Trustpilot. The 2023 E-Banking migration caused significant problems that some customers still experience.
E-Banking Migration Disaster (2023)
BKB launched a new E-Banking platform over Easter 2023. Many customers couldn’t access accounts for over 10 days. “You don’t receive support for days” – long-time customer. Some still report lingering issues from this migration.
Device Activation Requires Physical Mail
“Activating additional devices doesn’t work as described in the app, requiring reinstallation and a QR code sent by mail in the year 2024.” – App Store review. BKB says this is a security measure against fraud.
App Described as “Really Bad”
“Never in my life have I used such a bad banking app before. Unintuitive, buggy, unresponsive and awful layout.” – App Store review. The developer has acknowledged issues and made improvements in recent updates.
Long Support Wait Times
Customers report waiting “one and a half hours in the BKB hotline queue” during peak issues. Staff described as “impatient and unfriendly” in some reviews.
Login Triggers Re-Registration
BKB spokesperson confirmed: “For some customers, a log-out led to the need for a new registration.” If this happens, you’ll need a new activation code by mail.
Troubleshooting & Security Tips
Common Problems & Fixes
App is buggy/unresponsive: Update to version 1.4.11 or later which includes registration improvements. Reinstall if issues persist.
Can’t activate new device: You’ll need a QR code sent by physical mail. This is by design for security. Contact BKB to request one.
Forced to re-register: This is a known issue after log-out. Call E-Service at 061 266 36 36 to request new activation code.
Forgot password: Use the “Digital Banking Passwort vergessen” link on the website or call support.
Account locked: Click “Digital Banking Zugang entsperren” on the website or call 061 266 36 36.
Security Tips
- Never share your login credentials or activation codes
- BKB will never ask for passwords via email or phone
- Only access E-Banking through www.bkb.ch
- Enable biometric authentication in the app
- The QR code mail requirement is a fraud protection measure
- Review transactions regularly
- Report suspicious activity to 061 266 33 33 immediately
Contact BKB
General Hotline:
061 266 33 33
E-Service Line:
061 266 36 36
Card Blocking (24/7):
Credit cards: +41 58 958 83 83
Maestro cards: 061 266 33 33
About Basler Kantonalbank
Basler Kantonalbank (BKB) is the cantonal bank of Basel-Stadt, founded in 1899. As a cantonal bank, it has a full state guarantee from the Canton of Basel-Stadt, making it one of the safest banks in Switzerland. BKB serves both private and corporate customers with comprehensive banking services including mortgages, investment products, and business financing. The bank had total assets of CHF 55.9 billion in 2024.
Frequently Asked Questions
Last Updated on December 16, 2025
URL: https://log-in.me/baslerkantonalbank-basel-switzerland/