Can’t log in to BB&T? Important: BB&T merged with SunTrust in December 2019 to form Truist Bank. If you were a BB&T customer, your accounts have been transitioned to Truist. This guide covers everything you need to know about logging in to your Truist account.
Quick Access
How to Log In via Mobile App
- Download “Truist Mobile” from App Store or Google Play
- Open the app and tap “Sign In”
- Enter your User ID
- Enter your password
- Use Face ID or Touch ID for faster access
How to Log In via Phone Banking
- Call 844-4TRUIST (844-487-8478)
- Follow the automated prompts
- Enter your account number
- Enter your PIN or verification info
- Access account information by phone
How to Log In via Internet Banking
- Go to bank.truist.com
- Enter your User ID
- Enter your password
- Complete security verification if prompted
- Access your account dashboard
⚠️ Known Issues & Common Problems
🔴 BB&T Credentials Don’t Work: If you’re still using old BB&T login credentials, you may need to reset your password at truist.com. Your User ID and password changed during the conversion.
🔴 App Login Issues: Some users report being logged out unexpectedly. Make sure you have the latest version of Truist Mobile installed.
⚠️ Account Number Changed: Your account number may have changed during the merger. Log in to verify your current account details or contact customer service.
⚠️ Old BB&T App Won’t Work: The BB&T app is discontinued. Delete it and download “Truist Mobile” from your app store.
💡 Troubleshooting Tips
- Can’t log in: Use truist.com (not bbt.com), reset password if needed
- App issues: Delete and reinstall Truist Mobile from official app store
- Forgot User ID: Use “Forgot User ID” on login page or call 888-228-6654
- Account locked: Wait 30 minutes or call customer service to unlock
- Browser issues: Clear cookies and cache, try Chrome or Safari
🔒 Security Tips
- Never share your User ID, password, or PIN with anyone
- Only download Truist Mobile from official app stores
- Enable Face ID or Touch ID for faster, secure access
- Set up transaction alerts to monitor account activity
- Report fraud immediately: 844-4TRUIST, option 1, option 4
📞 Contact Truist Customer Service
📞 General: 844-4TRUIST (844-487-8478)
📞 Online/Mobile Banking: 888-228-6654
🕐 Hours:
Mon-Fri: 8 AM – 8 PM ET
Sat: 8 AM – 5 PM ET
🌍 International: +1-910-914-8250
🚨 Fraud (24/7): 844-4TRUIST, option 1, option 4
🌐 Website: truist.com
❓ Frequently Asked Questions
Last Updated on December 15, 2025
URL: https://log-in.me/bbtcorp-winston-salem-unitedstates/