Can’t log in to BB&T? Important: BB&T merged with SunTrust in December 2019 to form Truist Bank. If you were a BB&T customer, your accounts have been transitioned to Truist. This guide covers everything you need to know about logging in to your Truist account.
How to Log In via Mobile App
- Download “Truist Mobile” from App Store or Google Play
- Open the app and tap “Sign In”
- Enter your User ID
- Enter your password
- Use Face ID or Touch ID for faster access
How to Log In via Phone Banking
- Call 844-4TRUIST (844-487-8478)
- Follow the automated prompts
- Enter your account number
- Enter your PIN or verification info
- Access account information by phone
How to Log In via Internet Banking
- Go to the official Truist online banking portal
- Enter your User ID
- Enter your password
- Complete security verification if prompted
- Access your account dashboard
⚠️ Known Issues & Common Problems
🔴 BB&T Credentials Don’t Work: If you’re still using old BB&T login credentials, you may need to reset your password at the official Truist website. Your User ID and password changed during the conversion.
🔴 App Login Issues: Some users report being logged out unexpectedly. Make sure you have the latest version of Truist Mobile installed.
⚠️ Account Number Changed: Your account number may have changed during the merger. Log in to verify your current account details or contact customer service.
⚠️ Old BB&T App Won’t Work: The BB&T app is discontinued. Delete it and download “Truist Mobile” from your app store.
💡 Troubleshooting Tips
- Can’t log in: Use the official Truist website (not the old BB&T site), reset password if needed
- App issues: Delete and reinstall Truist Mobile from official app store
- Forgot User ID: Use “Forgot User ID” on login page or call 888-228-6654
- Account locked: Wait 30 minutes or call customer service to unlock
- Browser issues: Clear cookies and cache, try Chrome or Safari
🔒 Security Tips
- Never share your User ID, password, or PIN with anyone
- Only download Truist Mobile from official app stores
- Enable Face ID or Touch ID for faster, secure access
- Set up transaction alerts to monitor account activity
- Report fraud immediately: 844-4TRUIST, option 1, option 4
📞 Contact Truist Customer Service
📞 General: 844-4TRUIST (844-487-8478)
📞 Online/Mobile Banking: 888-228-6654
🕐 Hours:
Mon-Fri: 8 AM – 8 PM ET
Sat: 8 AM – 5 PM ET
🌍 International: +1-910-914-8250
🚨 Fraud (24/7): 844-4TRUIST, option 1, option 4
🌐 Website: the official Truist website
❓ Frequently Asked Questions
Last Updated on February 9, 2026
URL: https://log-in.me/bbtcorp-winston-salem-unitedstates/