Berner Kantonalbank (BEKB) is the cantonal bank of Bern, serving over 500,000 customers across 60+ branches. To log in to BEKB E-Banking, go to www.bekb.ch and click “E-Banking” in the upper right corner. You’ll need the BEKB smartLogin app for authentication. This guide covers login methods, known app issues, and contact details.
Quick Access
How to Log In to BEKB E-Banking
E-Banking (Web)
- Go to www.bekb.ch
- Click “E-Banking” in upper right corner
- Select your language (DE, FR, IT, EN)
- Enter your user ID and password
- Confirm via BEKB smartLogin app
BEKB Mobile Banking App
- Download BEKB App from store
- Register device in client portal first
- Can’t use app and portal simultaneously
- Full banking features available
- Enable biometrics for quick access
BEKB smartLogin App
- Separate authentication app
- Required for E-Banking login
- Signs payment transactions
- Fast and secure login
- Download from Google Play
Known Issues (Trustpilot: 2.1/5)
BEKB has a 2.1 out of 5 star rating on Trustpilot from 35 reviews, with 66% being 1-star. The mobile app has significant issues on certain devices.
App Crashes and Login Failures
“To log in sometimes I have to close the app more than 10x. When scanning or trying to make payments, the app crashes and I have to start over.” – Google Play review. Particularly affects Samsung Android phones.
Persistent Login Errors
“Why is it always banks with terrible mobile apps? I receive ‘An error has occurred’ whenever trying to log in – even two months after opening my account, with no one knowing what’s wrong.” – User review
App Restrictions
Screenshots are disabled in the app for security. App automatically logs out when you switch to other apps. You cannot use the app and client portal at the same time.
Customer Service Issues
Trustpilot reviews report difficulty reaching account managers, unresponsive staff, and limited branch hours. Some describe service as “arrogant” and “disastrously incompetent.”
Troubleshooting & Security Tips
Common Problems & Fixes
App keeps crashing: Update to latest version. If issues persist on Samsung, try clearing app cache/data or reinstalling. Contact support at 031 666 18 80.
“An error has occurred” on login: This is a known bug affecting some accounts. Contact customer center – it requires manual intervention on their end.
Can’t register device: Device must be registered in BEKB client portal before using the app. Log into the web portal first to register.
App logs out when switching apps: This is by design for security. Complete transactions before switching away.
Forgot password: Use the password reset function in the client portal or contact support.
Security Tips
- Never share your login credentials
- BEKB will never ask for passwords via email
- Only access E-Banking through www.bekb.ch
- Keep your device OS up to date
- Use biometric authentication when available
- Review transactions regularly
- Report suspicious activity immediately
Contact BEKB
Headquarters:
Bundesplatz 8
3011 Bern, Switzerland
Website: www.bekb.ch
Branches: 60+ locations across Bern and Solothurn
About Berner Kantonalbank
Berner Kantonalbank (BEKB/BCBE) is one of Switzerland’s oldest and largest cantonal banks, founded in 1834. It serves the cantons of Bern and Solothurn with over 60 branches and 1,200 employees. In 1998, BEKB became the first cantonal bank to convert to a public limited company (AG). Today, 51.5% is owned by the Canton of Bern and 48.5% is publicly traded, making it one of Switzerland’s ten largest public companies by shareholder count (55,000 shareholders).
Frequently Asked Questions
What is the BEKB E-Banking login URL?
Go to www.bekb.ch and click ‘E-Banking’ in the upper right corner. The E-Banking service is available in German, French, Italian, and English.
What’s the difference between BEKB App and BEKB smartLogin?
BEKB smartLogin is the authentication app for logging into E-Banking and signing transactions. The BEKB App is the full mobile banking app for account management. You need both for complete functionality.
Why does the BEKB app keep crashing?
The app has known stability issues, particularly on Samsung Android phones. Try updating to the latest version, clearing the cache, or reinstalling. If problems persist, contact customer center at 031 666 18 80.
Why do I get ‘An error has occurred’ when logging in?
This is a known bug affecting some accounts. It often requires manual intervention from BEKB support. Contact the customer center at 031 666 18 80 – the issue is on their end, not your device.
Why do I need to register my device first?
For security, devices must be registered in the BEKB client portal before using the mobile app. Log into the web portal first to register your device.
Why can’t I use the app and portal at the same time?
For security reasons, you cannot be logged into both the BEKB client portal and the BEKB app simultaneously. Log out of one before using the other.
Why does the app log me out when I switch apps?
This is a security feature, not a bug. The app automatically logs you out when you switch to other apps to protect your banking session.
What languages is BEKB E-Banking available in?
BEKB E-Banking is available in German (DE), French (FR), Italian (IT), and English (EN). Select your language after clicking the E-Banking login button.
Is my money safe at BEKB?
BEKB is 51.5% owned by the Canton of Bern, providing strong backing. It’s one of Switzerland’s oldest banks (founded 1834) and is publicly traded with 55,000 shareholders.
How do I contact BEKB for app problems?
Call the customer center at 031 666 18 80 specifically for app and E-Banking issues. For general inquiries, call +41 31 666 11 11 or email [email protected].
Last Updated on February 11, 2026
URL: https://log-in.me/bernerkantonalbank-berne-switzerland/