Need to log in to BoursoBank (Boursorama)? Go to clients.boursorama.com to access your account. BoursoBank is France’s largest online bank with over 8 million customers, named the cheapest bank in France for 17 consecutive years and owned by Société Générale.
How to Log In to BoursoBank
🖥️ Web Login
- Go to clients.boursorama.com
- Enter your client number
- Enter your password
- Website in French only
- Two-factor authentication via app
📱 BoursoBank App
- Download from Google Play or App Store
- Fingerprint or facial recognition login
- Manage card limits in real-time
- Lock/unlock cards instantly
- View PIN securely
🏦 100% Online
- No physical branches
- Open account online in minutes
- Chat with Éliott (virtual assistant)
- Contact via app or web
- French residency required
App Features
Banking
- Account management – Full overview
- Instant transfers – SEPA payments
- Savings – Livret A, life insurance
- Brokerage – Stock trading
- Budgeting tools – Track spending
Card Controls
- View PIN – Anytime in app
- Adjust limits – Real-time changes
- Temporary lock – Card misplaced
- Manage overdraft – Instant changes
- Emergency cash – If needed
Customer Experience
✅ Trustpilot: BoursoBank rated “Excellent” with 4.5/5 stars
What Customers Like:
- Low fees – Cheapest bank in France 17 years running
- Functional app – Modern and easy to use
- Wide product range – Current accounts, savings, insurance
- “It does the job and it’s free”
⚠️ Common Complaints:
- Customer service – “Éliott chatbot doesn’t understand anything, wastes time”
- Account/card blocking – Blocks lasting weeks with no solution
- International transfers – Funds stuck “pending” for weeks
- PayPal deposits – Account locked for 3+ weeks after transfer
- Phone support deactivated – Must use app or chatbot first
“In daily life, everything works. But as soon as there’s a problem, it’s chaos.”
If You Have Problems
BoursoBank Support
- Contact via app or website
- Chat with Éliott first (required)
- Then connect to human advisor
- Limited phone support hours
- Complaints may take 2 months
External Escalation
- ACPR – Autorité de Contrôle Prudentiel
- AMF – Autorité des Marchés Financiers
- After internal complaints exhausted
- Document all communications
About BoursoBank
BoursoBank (formerly Boursorama Banque) is France’s largest online bank with over 8 million customers. Owned by Société Générale since 2015, it has been named the cheapest bank in France for 17 consecutive years. In late 2024, BoursoBank launched Boursofirst, a premium wealth management service. Total assets: €47.7 billion (2024).
📊 Key Facts: 8+ million customers • Société Générale subsidiary • Cheapest bank in France (17 years) • Trustpilot 4.5/5 • €47.7B assets • FGDR protected up to €100,000 • Regulated by ACPR, AMF, ECB.
Contact BoursoBank
📱 Support: Via app or web only
🤖 Virtual Assistant: Éliott (24/7)
🏦 Address: Boulogne-Billancourt, France
Related French Bank Guides
- BNP Paribas – France’s largest bank
- Société Générale – BoursoBank’s parent company
- Crédit Agricole – French cooperative bank
- LCL – Crédit Lyonnais
- Hello Bank – BNP Paribas online bank
Frequently Asked Questions
How do I log in to BoursoBank?
Go to clients.boursorama.com and enter your client number and password. You can also use the BoursoBank app with fingerprint or facial recognition login.
Is BoursoBank the same as Boursorama?
Yes, Boursorama Banque was rebranded to BoursoBank. It’s the same bank with the same services, just a new name.
Is BoursoBank available in English?
No, BoursoBank is primarily in French only. You need to be a French resident to open an account.
Why is BoursoBank called the cheapest bank in France?
BoursoBank has been named the cheapest bank in France for 17 consecutive years due to minimal or no fees on most services, including free current accounts and cards.
How do I contact BoursoBank customer service?
Contact is primarily through the app or website. You must first interact with Éliott (the chatbot) before being connected to a human advisor. Phone support is very limited.
Why is my BoursoBank account blocked?
Account blocks can happen due to security checks, especially after large transfers or PayPal deposits. Some customers report blocks lasting weeks. Contact support through the app and be persistent.
Is my money protected at BoursoBank?
Yes, BoursoBank deposits are protected up to €100,000 per depositor through France’s FGDR (Fonds de Garantie des Dépôts et de Résolution).
Who owns BoursoBank?
BoursoBank is owned by Société Générale, one of France’s largest banking groups. It was acquired in 2015.
Can I lock my BoursoBank card?
Yes, the BoursoBank app allows you to temporarily lock and unlock your card instantly, adjust payment/withdrawal limits in real-time, and manage your overdraft.
Where can I complain about BoursoBank?
First use the internal complaint process through the app. For unresolved issues, you can escalate to the ACPR (Autorité de Contrôle Prudentiel) or AMF (Autorité des Marchés Financiers).
Summary
BoursoBank (formerly Boursorama) is France’s largest online bank with 8+ million customers. To log in, visit clients.boursorama.com or use the BoursoBank app with biometric login. The bank is rated 4.5/5 on Trustpilot and has been the cheapest bank in France for 17 years. Customer service is app-only (via Éliott chatbot first). Deposits are FGDR protected up to €100,000. Owned by Société Générale.
Last Updated on December 18, 2025
URL: https://log-in.me/boursoramabanque-boulogne-billancourt-france/