Need to log in to Canadian Western Bank? Important: CWB merged with National Bank of Canada on March 1, 2026. If your account has been migrated, you’ll now log in at nbc.ca using your new National Bank credentials. Not migrated yet? Continue using cwbank.com until you receive migration instructions. The CWB Digital app has a 1.0/5 rating with widespread complaints about freezing and login failures.
⚠️ Major Change: CWB Merged with National Bank
What happened: Canadian Western Bank was acquired by National Bank of Canada. The acquisition closed February 3, 2026, and the banks amalgamated on March 1, 2026. CWB no longer exists as a separate bank.
Customer migration: National Bank is migrating CWB customers in waves. The first batch migrated in August 2026, with more waves through late 2026. Check your email and mail for migration instructions specific to your account.
Deposit protection: Your eligible deposits continue to be CDIC protected separately (up to $100,000 per category) for two years after amalgamation.
Login Methods
🏦 National Bank (Migrated)
If you’ve received migration confirmation:
- Go to nbc.ca
- Click “Sign in” in top right
- Enter your new National Bank credentials
- Complete two-factor authentication
- Access your accounts
🔄 CWB Direct (Not Migrated)
If you haven’t received migration instructions:
- Go to cwbank.com
- Click “Sign in” → “Online Banking”
- Enter Access Number/Username
- Enter Access Code
- Complete verification if prompted
💼 Business Banking
For business accounts:
- Go to cwbank.com
- Click “Sign in” → “Business Online Banking”
- Enter Company ID
- Enter User ID and Password
- Complete security verification
😤 What Customers Are Saying
The CWB Digital app has a 1.0 out of 5 stars on the App Store. Users describe it as “the worst banking app in the entire country.” Here are the most common complaints:
🔴 App Constantly Freezes
“This may well be the worst banking app in the entire country. It doesn’t integrate with other banking systems, rarely opens properly, and is completely unstable.”
🔴 E-Transfer Failures
Transfers “get hung up, sometimes over 2 hours” and account lists show incomplete information. Users report having to call customer service to complete basic transfers.
⚠️ Repeated Logouts
Users get “kicked out” constantly and must re-authenticate with text codes repeatedly. The app doesn’t maintain sessions properly.
⚠️ Always Under Maintenance
Multiple users report the app being “always under maintenance” for extended periods, making banking impossible during those times.
✅ How to Protect Yourself
- Use web banking instead: The website is more stable than the app
- Screenshot transactions: Document all transfers in case of failures
- Check migration status: National Bank’s apps may work better post-migration
- File complaints: Contact the Complaints Handling Office if issues aren’t resolved in 14 days
🔧 Troubleshooting
💡 Common Problems
- Can’t log in after migration: Use nbc.ca with your new National Bank credentials, not your old CWB login
- Forgot password: Click “Forgot password” on the login page to reset via email/SMS
- Account locked: After multiple failed attempts, call customer service to unlock
- App won’t open: Delete and reinstall the app, or use web banking instead
🔒 Security Tips
- Never share your Access Code or password with anyone
- CWB/National Bank will never ask for your password via email or phone
- Use a unique password not used on other sites
- Log out properly when finished, especially on shared devices
📞 Contact Information
Migration Hub: welcome.nbc.ca
Headquarters: Edmonton, Alberta, Canada
Not resolved in 56 days? Contact OBSI
Complaints escalation: If your issue isn’t resolved within 14 days, it automatically goes to the Complaints Handling Office. If still not resolved within 56 days, contact the Ombudsman for Banking Services and Investments (OBSI).
❓ Frequently Asked Questions
Is Canadian Western Bank still operating?
No. Canadian Western Bank merged with National Bank of Canada on March 1, 2026. CWB customers are being migrated to National Bank in waves throughout 2026. If you haven’t received migration instructions yet, continue using your CWB login until notified.
How do I log in to Canadian Western Bank?
If not yet migrated: Go to cwbank.com, click Sign in, and enter your Access Number and Access Code. If already migrated: Go to nbc.ca and use your new National Bank credentials.
When will my CWB account be migrated to National Bank?
Migration is happening in waves throughout 2026. The first batch migrated in August 2026. Check your email and physical mail for specific instructions about your account’s migration timeline.
Why is the CWB app so bad?
The CWB Digital app has a 1.0/5 star rating with users calling it ‘the worst banking app in the entire country.’ Common complaints include constant freezing, repeated logouts, e-transfer failures, and frequent maintenance downtime. Consider using web banking instead.
What happens to my deposits after the merger?
Your eligible deposits continue to be protected by CDIC separately (up to $100,000 per category) for two years after the March 1, 2026 amalgamation. After that, deposits will be covered under National Bank’s CDIC membership.
Do I need to do anything for the migration?
Wait for official communication from CWB/National Bank about your specific migration date. You’ll receive instructions on setting up your new National Bank credentials. Don’t try to create a National Bank account yourself.
How do I reset my CWB password?
On the cwbank.com login page, click ‘Forgot password’ and follow the verification steps. You’ll receive a reset link via email or SMS. If you can’t reset online, call customer service at 1-888-423-8854.
Will my CWB branches close?
National Bank committed that CWB customers will continue to have access to branches in their communities, plus access to National Bank’s additional locations across Canada.
How do I file a complaint about CWB?
Contact your banking centre first. If not resolved in 14 days, it escalates to the Complaints Handling Office (1-888-423-8854, [email protected]). If not resolved in 56 days, contact OBSI at obsi.ca.
Can I use the National Bank app after migration?
Yes. Once your account is migrated, you’ll use the National Bank mobile app instead of the CWB app. Download the National Bank app from App Store or Google Play and log in with your new credentials.
Related Canadian Bank Guides
Other Canadian banks:
- National Bank of Canada – CWB’s new parent company
- TD Canada Trust – Major Canadian bank
- RBC Royal Bank – Canada’s largest bank
- Scotiabank – Bank of Nova Scotia
- BMO Bank of Montreal – Major Canadian bank
Last Updated on January 4, 2026
URL: https://log-in.me/canadianwesternbank-edmonton-canada/