Need to log in to Commercial Bank International? Go to cbiuae.com and click “Login” → “Personal”. Enter your username and captcha code, then your password. CBI is a UAE bank founded in 1991, offering personal, priority, and corporate banking services in Dubai and the UAE.
How to Log In to CBI Online Banking
🖥️ Internet Banking
- Go to cbiuae.com
- Click “Login” → Select “Personal”
- Enter your CBI Internet Banking Username
- Enter the 4-digit Captcha code shown
- Enter your password and click “Next”
📱 CBI Personal App
- Download “CBI Personal Banking” app
- Available on App Store and Google Play
- Log in with your internet banking credentials
- Enable biometric login for convenience
- Manage accounts, cards, and transfers
🏦 In-Branch
- Visit any CBI branch in UAE
- Bring Emirates ID or passport
- Register for internet banking during account opening
- Get immediate access to online/mobile banking
- Branch hours: Sun-Thu 8am-3pm
How to Register for CBI Internet Banking
Requirements
- Current account, savings account, or credit card with CBI
- Emirates ID or passport details
- Valid email address registered with CBI
- Mobile number registered with CBI
Steps to Register Online
- Visit the CBI Internet Banking page
- Click “Register for Internet Banking”
- Enter your username, captcha, and password
- Complete OTP verification
- Get immediate access to online and mobile banking
💡 Password requirements: Minimum 8 characters, one uppercase letter, one lowercase letter, and numbers. Special characters like @#!*,; are not permitted.
What Customers Are Saying
Customer feedback for CBI is mixed. According to CBI, over 75% of online banking customers rate their experience as “very good.” However, some issues have been reported:
Common Complaints
- Communication issues – Relationship managers sometimes don’t respond to emails
- Changing policies – Rules and requirements reportedly change, affecting existing customers
- Salary thresholds – Some services restricted based on salary levels
- Card blocking delays – Debit card issues taking time to resolve
If You Have a Complaint
- Contact CBI customer service first
- CBI commits to resolving complaints within 5 business days
- If unresolved, escalate to UAE Central Bank’s Sanadak (Ombudsman Unit)
- Keep records of all communications
Opening an Account with CBI
Not yet a CBI customer? Here’s what you need to open an account:
Required Documents
- Original passport (with at least 1 month validity)
- Valid visa for expatriates
- Valid Emirates ID
- Proof of address (bank statement, utility bill, employment letter, or tenancy agreement)
- For non-residents: reference letter from current bank
- Minimum deposit: AED 10,000 or equivalent
Contact CBI
🏦 Headquarters: Downtown Dubai, UAE
📧 Email: Via online contact form
🏛️ Regulator: Central Bank of the UAE
Related UAE Bank Guides
Looking for other banks in the UAE? Check out these guides:
- Emirates NBD – UAE’s largest bank
- Mashreq Bank – Oldest private bank in UAE
- National Bank of Dubai – Major UAE bank
- Abu Dhabi Islamic Bank – Islamic banking
- RAKBANK – Ras Al Khaimah-based bank
Frequently Asked Questions
How do I log in to CBI internet banking?
Go to cbiuae.com, click ‘Login’, select ‘Personal’, enter your CBI Internet Banking username and the 4-digit captcha code shown on screen, then enter your password and click ‘Next’.
How do I register for CBI online banking?
You need a current account, savings account, or credit card with CBI. Visit the Internet Banking page, click ‘Register for Internet Banking’, and complete the registration process. You’ll get immediate access once registered.
What are the password requirements for CBI internet banking?
CBI passwords must be at least 8 characters long and include one uppercase letter, one lowercase letter, and numbers. Special characters like @#!*,; are not permitted.
What is the CBI customer service number?
Call 800224 (toll-free within UAE) or 600544440 from outside the UAE. You can also visit their website cbiuae.com for online support options.
How long does CBI take to resolve complaints?
CBI commits to resolving customer complaints within a maximum turnaround time of 5 business days. For unresolved complaints, you can escalate to the UAE Central Bank’s Sanadak Ombudsman Unit.
What do I need to open a CBI account?
You need your original passport (with at least 1 month validity), valid visa for expats, Emirates ID, proof of address, and a minimum deposit of AED 10,000. Non-residents also need a reference letter from their current bank.
Is CBI different from CBD (Commercial Bank of Dubai)?
Yes, Commercial Bank International (CBI) and Commercial Bank of Dubai (CBD) are completely different banks. CBI’s website is cbiuae.com, while CBD’s website is cbd.ae. Make sure you access the correct bank.
Does CBI have a mobile app?
Yes, CBI offers the ‘CBI Personal Banking’ app available on both iOS App Store and Google Play. You can log in using your internet banking credentials and access account management, transfers, and card services.
When was CBI established?
Commercial Bank International was established in 1991 in Dubai, UAE. It’s regulated by the Central Bank of the UAE and the SCA (Securities and Commodities Authority).
What types of accounts does CBI offer?
CBI offers personal current accounts, savings accounts (including eSaver), credit cards, personal loans, fixed deposits, and priority banking through CBI First. Corporate banking services are also available.
Summary
Commercial Bank International (CBI) is a UAE bank established in 1991, offering personal, priority, and corporate banking. To log in, visit cbiuae.com, click “Login” → “Personal”, and enter your username, captcha, and password. The CBI Personal Banking app is available for mobile access. While 75% of customers report good experiences, some complaints exist around communication and changing policies. Contact 800224 (UAE) or 600544440 (international) for support.
Last Updated on December 18, 2025
URL: https://log-in.me/commercialbankinternational-dubai-unitedarabemirates/