Log in: Amazon.com Store Card Account Log In

Mobile App

Online Account

Troubleshooting

FAQ

Need to access your Amazon Store Card account? Here are the two fastest ways:

Amazon Store Card App

Open the Amazon Store Card app
Enter your username
Enter your password
Access your account

Synchrony Bank Website

Go to amazon.syf.com
Enter your username
Enter your password
Click “Secure Login”

🚨 Can’t log in? Jump to troubleshooting

Key Facts

Issued by Synchrony Bank
Can only be used at Amazon.com
5% back on Amazon purchases (with Prime)
Special financing options available

📱 Amazon Store Card App

Manage your card securely from your phone:

iPhone/iPad:

Open App Store
Search “Amazon Store Card”
Download the free app
Sign in with your Synchrony credentials

Android:

Open Google Play
Search “Amazon Store Card”
Download the free app
Sign in with your Synchrony credentials

App Features

Pay your bill
View billing statements
Check transaction history
View rewards points

Set payment alerts
View digital card
Request credit increase
Report lost/stolen card

🔐 Online Account Management

Access your account through Synchrony Bank’s website:

Login Portal

Direct login: amazon.syf.com
Alternative: syncbank.com/amazon

First-Time Registration

Click “Register” on the login page
Enter your full account number
Verify with DOB and last 4 of SSN
Create username and password

Link to Amazon Account

You can link your Amazon and Synchrony accounts to view card information directly on Amazon:

View basic card info on Amazon.com
Navigate directly to Synchrony from Amazon
Manage payments through either site

🔧 Troubleshooting Login Problems

Can’t log in to your Amazon Store Card? Here are the most common issues and fixes:

Account Locked Out

Error: “Your account has been locked” or “Too many failed attempts”

Synchrony locks accounts after 3 failed login attempts. To unlock:

Wait 30 minutes – Temporary locks expire automatically
Reset password – Click “Forgot Password” to unlock immediately
Call Synchrony – 1-866-634-8379 for manual unlock

Verification Code Not Received

Error: “Enter the code we sent” but no code arrives

Synchrony requires 2-factor authentication. If codes don’t arrive:

Check spam folder – Email codes often land in spam/junk
Wait 2-3 minutes – SMS codes can be delayed during peak hours
Request new code – Click “Resend code” after waiting
Try different method – Switch from SMS to email or vice versa
Update phone number – Call 1-866-634-8379 if number is outdated

Asked for Video ID Verification

Error: “Additional verification required” with video request

Synchrony’s security system sometimes asks for video verification showing your ID. This happens when:

Logging in from a new device or location
Unusual account activity detected
Multiple failed login attempts from different IPs

If you’re uncomfortable with video verification, call 1-866-634-8379 to verify by phone instead.

Website Slow or Unresponsive

Symptoms: Page loads forever, buttons don’t work, can’t view transactions

Use incognito mode – Browser extensions often conflict with Synchrony’s site
Disable ad blockers – These can break the login process
Try different browser – Chrome works best; Firefox as backup
Clear cookies – Delete cookies for syf.com and synchrony.com
Use mobile app – Often more reliable than the website

“Credentials Don’t Match” Error

Error: “The credentials you entered don’t match our records” – even when you know your password is correct

This frustrating Synchrony bug has several fixes:

Try a VPN – Many users report this fixes the issue instantly
Clear all cookies – Specifically for syf.com and synchrony.com domains
Use mobile app – The app uses different authentication
Reset password anyway – Even if correct, resetting can fix the glitch

Mobile App Crashes on Login

Symptoms: App closes immediately after entering credentials

Update the app – Old versions have known bugs
Clear app cache – Settings → Apps → Amazon Store Card → Clear Cache
Reinstall – Delete and download fresh from app store
Check OS version – Requires iOS 15+ or Android 8+
Use website – amazon.syf.com works on mobile browsers

“Can’t Find Your Account” Error

Error: “We can’t find an account with that information”

Check correct portal – Amazon Store Card uses amazon.syf.com specifically
Username vs email – Synchrony uses username, not email, for some accounts
Account closed? – Inactive accounts get closed after 24 months of no activity
Never registered? – If you’ve only used the physical card, you need to register online first

If you absolutely cannot access your account but need to make a payment:

Phone payment: Call 1-866-634-8379 (automated system 24/7)
Mail payment: Send check to address on your paper statement
Bank bill pay: Set up Synchrony as a payee in your bank’s bill pay

Still Can’t Log In? Contact Synchrony

Phone: 1-866-634-8379 (available 24/7)
TTY: 1-800-695-1788

Tip: Call early morning (before 9 AM EST) for shortest wait times. Peak hours can have 15-30 minute holds.

🛡️ Security Tips

Keep your card account safe:

✅ Do This:

Use only amazon.syf.com or the official app
Set up payment due alerts
Monitor transactions regularly
Enroll in paperless statements

❌ Don’t Do This:

Never click links in suspicious emails
Don’t share your password
Don’t use public WiFi for payments
Never give card details to callers

ℹ️ About Amazon Store Card

The Amazon Store Card is a store credit card for Amazon.com:

Issued by Synchrony Bank
5% back on Amazon purchases (Prime members)
Special financing on eligible purchases
Can only be used at Amazon.com

🔗 Related Credit Card Logins

Looking for other card logins? Check out these related guides:

❓ Frequently Asked Questions

Why does Synchrony keep locking me out of my Amazon Store Card?

Synchrony locks accounts after 3 failed login attempts as a security measure. The lock usually expires after 30 minutes, or you can reset your password to unlock immediately. If this happens frequently, contact Synchrony at 1-866-634-8379 to check for suspicious activity.

Why am I not receiving my Amazon Store Card verification code?

Verification codes can be delayed during peak hours or blocked by spam filters. Check your spam folder for email codes, wait 2-3 minutes for SMS codes, and make sure your phone number is current with Synchrony. If codes consistently fail, call 1-866-634-8379 to update your contact info.

Why does the Amazon Store Card website say credentials don’t match when my password is correct?

This common Synchrony bug often happens due to browser cookies or IP blocking. Try logging in using incognito mode, a different browser, or a VPN. Clearing all cookies for syf.com usually fixes this. The mobile app may also work when the website doesn’t.

How do I log in to my Amazon Store Card?

Go to amazon.syf.com and enter your username and password. You can also use the Amazon Store Card app available on iOS and Android app stores.

Can I pay my Amazon Store Card bill without logging in?

Yes. Call the automated payment line at 1-866-634-8379 (available 24/7), mail a check to the address on your statement, or use your bank’s bill pay feature to send payments directly to Synchrony.

Who issues the Amazon Store Card?

The Amazon Store Card is issued by Synchrony Bank. All account management goes through Synchrony’s systems at amazon.syf.com.

Why is Synchrony asking me to verify my identity with a video?

Synchrony’s security system requests video verification when it detects unusual login patterns, like a new device or location. This is legitimate, but if uncomfortable, call 1-866-634-8379 to verify by phone instead.

What’s the Amazon Store Card customer service number?

Call 1-866-634-8379 for Amazon Store Card customer service. They’re available 24/7. Call early morning for shortest wait times.

Can I use my Amazon Store Card anywhere?

No, the Amazon Store Card can only be used at Amazon.com. For a card usable anywhere, consider the Amazon Prime Visa Card instead.

My Amazon Store Card app keeps crashing. How do I fix it?

Update the app to the latest version, clear the app cache (Settings → Apps → Amazon Store Card → Clear Cache), or reinstall it. Make sure you have iOS 15+ or Android 8+. If issues persist, use the mobile website at amazon.syf.com instead.

Last Updated on January 6, 2026

URL: https://log-in.me/credit-card/amazon-comstorecard/

🔑 How to Log In to Your Amazon Store Card