Important Update: Evans Bank was acquired by NBT Bank in May 2025. If you were an Evans Bank credit card customer, your account has been transitioned to NBT Bank. This guide will help you access your account through NBT Bank’s systems.
🏦 Evans Bank → NBT Bank Merger
On May 2, 2025, NBT Bancorp completed its acquisition of Evans Bancorp in a $236 million deal. The merger was announced in September 2024 and received regulatory approval in December 2024, with over 96% of Evans shareholders voting in favor.
What This Means for You
- Your Evans Bank accounts have been transferred to NBT Bank
- NBT Bank now operates the 14 former Evans locations in Buffalo and 4 in Rochester
- Over 40,000 Evans customers transitioned to NBT Bank
- Core systems conversion was completed in early May 2025
About NBT Bank
- Headquartered in Norwich, New York
- Over $13.5 billion in assets
- 175 branches across seven states
- Full-service community bank with personal and business banking
💳 Credit Card Access
NBT Bank offers personal and business credit cards through Elan Financial Services. Former Evans Bank credit card customers should contact NBT Bank directly for information about their card transition.
What You Can Do Online
- View current balances and transactions
- Pay your credit card bill
- Set up automatic payments
- Sign up for email or text alerts
- Report lost or stolen cards
Security Features
- Zero fraud liability for unauthorized transactions
- 24/7 fraud monitoring
- Secure online access
- Card lock/unlock features
📞 Contact NBT Bank
General Customer Service
Phone: 1-800-628-2265 (1-800-NBT-BANK)
Hours:
Monday – Friday: 7:00 AM – 7:00 PM EDT
Saturday: 9:00 AM – 12:00 PM EDT
Email: [email protected]
24-Hour Credit Card Assistance
Phone: 1-800-367-7576
Available 24 hours a day, 365 days per year for:
- Lost or stolen cards
- Account inquiries
- Dispute transactions
❓ Frequently Asked Questions
What happened to Evans Bank?
Evans Bancorp merged with NBT Bancorp on May 2, 2025. All Evans Bank branches and customer accounts are now part of NBT Bank.
How do I access my former Evans Bank credit card account?
Contact NBT Bank customer service at 1-800-628-2265 for specific instructions on accessing your transitioned credit card account.
Are the Evans Bank branches still open?
Yes, the 14 former Evans Bank branches in Buffalo and 4 in Rochester continue to operate as NBT Bank branches.
Did my account number change?
Account details may have changed during the systems conversion. Contact NBT Bank for your current account information.
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Evans Bank is now part of NBT Bank following their May 2025 merger. If you had an Evans Visa Platinum credit card, your account has transitioned to NBT Bank. For the best assistance, call NBT Bank’s customer service at 1-800-628-2265 or their 24-hour credit card line at 1-800-367-7576.
Last Updated on February 11, 2026
URL: https://log-in.me/credit-card/evansvisaplatinumcompanyrewardschargecard/