🔑 How to Log In to Your Macy’s Credit Card
Access your Macy’s American Express or Macy’s store card account:
Citi Online Portal
- Go to Citi Macy’s Sign On
- Enter your username (email)
- Enter your password
- Click “Sign On”
Macy’s App
- Download the Macy’s app
- Open and tap “Account”
- Sign in with your credentials
- Access credit card section
🚨 Can’t log in? Jump to troubleshooting
Key Facts
- Issued by Citibank (Department Stores National Bank)
- Two card types: Store card and American Express
- Earn Star Money rewards
- Special cardholder savings events
💳 Card Types
Macy’s offers two credit card options:
Macy’s Store Card
- Use only at Macy’s
- In-store and macys.com
- Earn Star Money rewards
- Cardholder savings events
Macy’s American Express
- Use anywhere Amex is accepted
- Earn rewards on all purchases
- Extra rewards at Macy’s
- Amex cardholder perks
🔐 Online Account Management
Manage your Macy’s credit card through Citibank:
What You Can Do
- Check balance and credit limit
- View statements and transactions
- Make payments
- Set up autopay
- Track Star Money rewards
Payment Options
- Online via Citi portal
- Macy’s app
- Phone payment
- In-store at register
- Mail payment
First-Time Registration
- Visit Citi Macy’s Registration
- Enter your name, date of birth, and email
- Verify your credit card account
- Create password (6-17 characters, not case sensitive)
🔧 Troubleshooting
Having trouble accessing your account?
Forgot Password
- Click “Forgot User ID or Password”
- Verify your identity
- Reset via email or text
- Create new password
Account Locked
- Wait and try again later
- Call customer service
- Verify your identity
- Get account unlocked
Contact Customer Service
- Macy’s Credit Card: 1-888-257-6757
- TDD/TTY: 1-888-819-1918
- Website: macys.com/my-credit
🎁 Cardholder Benefits
Macy’s credit cardholders enjoy:
- Star Money: Earn rewards on purchases
- Star Pass: Extra savings throughout the year
- Birthday surprise: Special offer in your birthday month
- Cardholder events: Exclusive shopping events
- Free shipping: On qualifying orders
🛡️ Security Tips
✅ Do This:
- Use official Citi login page
- Set up account alerts
- Monitor transactions regularly
- Keep contact info updated
❌ Don’t Do This:
- Click links in suspicious emails
- Share login credentials
- Log in on public computers
- Ignore fraud alerts
🔗 Related Credit Card Logins
Looking for other card logins? Check out these related guides:
- Hilton Honors Amex
- USAA Amex
- PenFed Amex
- Nordstrom Card
❓ Frequently Asked Questions
How do I log in to my Macy’s credit card?
Go to the u003ca href=u0022#u0022 target=u0022_blanku0022 rel=u0022noopeneru0022u003eCiti Macy’s Sign On pageu003c/au003e, enter your username (email) and password, then click Sign On.
Who issues the Macy’s credit card?
Macy’s credit cards are issued by Citibank through Department Stores National Bank. Both the store card and American Express versions are managed by Citi.
What’s the difference between the store card and Amex?
The Macy’s store card can only be used at Macy’s stores and macys.com. The Macy’s American Express can be used anywhere Amex is accepted and earns rewards on all purchases.
How do I register for online access?
Visit the Citi Macy’s registration page, enter your name, date of birth, and email. Verify your credit card account and create a password (6-17 characters).
How do I make a payment?
Pay online at the Citi portal, through the Macy’s app, by phone at 1-888-257-6757, in-store at any register, or by mail.
What is Star Money?
Star Money is Macy’s rewards program. You earn points on purchases that convert to Star Money Rewards to use on future Macy’s purchases.
Can I set up autopay?
Yes, log in to your Citi account and set up automatic payments. You can choose to pay the minimum, statement balance, or a fixed amount.
What’s the customer service number?
Call u003ca href=u0022#u0022u003e1-888-257-6757u003c/au003e for Macy’s credit card customer service. TDD/TTY users can call 1-888-819-1918.
How do I check my balance?
Log in to your Citi account online or through the Macy’s app to view your current balance, available credit, and recent transactions.
What if I forgot my password?
Click u0022Forgot User ID or Passwordu0022 on the login page, verify your identity, and reset your password via email or text message.
Last Updated on February 11, 2026
URL: https://log-in.me/credit-card/macysamericanexpresscard/