Can’t log in to your Maurices Credit Card? The Maurices credit card program has transitioned from Comenity Bank to Capital One Bank. Depending on when you got your card, you may need to log in through either Capital One or Comenity Bank’s portal. This guide covers everything you need to know about accessing your Maurices Credit Card account.
Quick Access
How to Log In via Capital One
Most Maurices cardholders now use Capital One:
- Visit the Capital One sign-in page
- Enter your username and password
- Complete 2-factor authentication if prompted
- Access your account dashboard
First time? Click “Set Up Online Access” to create your Capital One credentials.
How to Log In via Comenity Bank
Older accounts may still use Comenity:
- Visit the Comenity sign-in page
- Click “Sign In” in the top right
- Enter your User ID and password
- Verify your identity via email code
- View your account details
Which Portal Do I Use?
Not sure which login to use?
- New cards (2017+): Use Capital One
- Older accounts: Try Comenity first
- Still confused? Call 1-866-880-4385
Note: There is no dedicated Maurices Credit Card mobile app. Manage your account through your mobile browser at the websites above.
⚠️ Known Issues & Common Problems
🔴 Portal Confusion: The transition from Comenity to Capital One has left many cardholders confused about which portal to use. If one doesn’t work, try the other.
🔴 Account Locked: Too many failed login attempts will lock your account. You must call 1-866-880-4385 to unlock it – there’s no online unlock option.
⚠️ Security Code Not Arriving: Check your spam folder. The 6-digit verification code may take a few minutes. Request a new code if it doesn’t arrive within 5 minutes.
⚠️ Old Credentials Don’t Work: If your account was migrated to Capital One, your old Comenity credentials won’t work. You’ll need to set up new login credentials at Capital One.
💡 Troubleshooting Tips
- Can’t log in: Clear browser cache and cookies, then try again
- Forgot password: Use the “Forgot Password” link on either portal
- Account not found: Try the other portal (Capital One vs Comenity)
- Payment issues: Call 1-866-248-4488 for payment-specific help
- Credit limit questions: Call 1-855-408-1658
🔒 Security Tips
- Never share your password or security codes with anyone
- Always log in directly via official URLs – never click email links
- Report lost or stolen cards immediately at 1-866-880-4385
- Your card has $0 fraud liability protection
- Always sign out on shared or public devices
😤 What Customers Are Saying
The Maurices Credit Card has a 2.2 out of 5 stars on Trustpilot with 64% one-star reviews. Comenity Bank (the card administrator) has a D+ BBB rating with over 250 pages of complaints. Here are the most common issues:
🔴 Late Fees Despite Timely Payments
“Payment arrived April 15, but they didn’t cash the check until May 5 – then charged me a $38.96 late fee.” Multiple customers report checks held for weeks before processing, resulting in unexpected fees.
🔴 Sudden Credit Limit Reductions
Customers report credit limits slashed from $800 to $100 with “NO REASON and NO NOTICE.” Long-term cardholders in good standing have seen dramatic reductions without explanation.
⚠️ Hidden Fees Add Up
Fees to watch: $41 late payment fee, $30 returned payment fee, $3 minimum interest charge, $2.99 paper statement fee. Small balances can snowball quickly.
⚠️ Maurices Can’t Help
The credit card is managed by a third party (Comenity/Bread Financial). Maurices stores have no access to your account – all issues must go through Comenity, where customers report scripted responses and unresolved issues.
✅ How to Protect Yourself
- Pay online, not by check – Checks may not be processed for weeks
- Set up autopay – Avoid late fees entirely
- Opt for paperless statements – Save the $2.99 monthly fee
- Pay balance in full – The 31.99% APR is brutal (see math below)
- Monitor your credit limit – Check for unexpected reductions
💸 The Real Cost of 31.99% APR
That “great deal” on jeans? Here’s what it actually costs if you don’t pay in full:
🧮 The Math They Don’t Want You to See
Monthly interest rate: 31.99% ÷ 12 = 2.67% per month
That means every month you carry a balance, the bank takes 2.67% of whatever you owe. Here’s how fast it adds up:
$200 Purchase
Monthly interest: $5.33
Paying $25/month:
✓ Paid off in 9 months
✓ Total paid: $225
⚠️ Interest cost: $25
Paying $15/month:
⚠️ Paid off in 16 months
⚠️ Total paid: $240
🔴 Interest cost: $40
$500 Purchase
Monthly interest: $13.33
Paying $25/month:
⚠️ Paid off in 26 months
⚠️ Total paid: $650
🔴 Interest cost: $150
(30% of purchase!)
Carry for 1 year:
🔴 Interest alone: $160
$1,000 Purchase
Monthly interest: $26.66
Paying minimum (~$35):
🔴 Paid off in 4+ YEARS
🔴 Total paid: $1,500+
🔴 Interest cost: $500+
(50% of purchase!)
Carry for 1 year:
🔴 Interest alone: $320
⚠️ The Minimum Payment Trap
If you pay only $10/month on a $500 balance, your balance actually GROWS because the $13.33 monthly interest exceeds your payment. After a year of “making payments,” you’d owe more than you started with.
Bottom line: A $50 top becomes a $75 top. A $200 outfit becomes a $280 outfit. A $1,000 shopping spree becomes a $1,500 debt that takes years to escape. The only winner is Comenity Bank.
📞 Contact Customer Service
- Main Credit Card Line: 1-866-880-4385
- Payment Support: 1-866-248-4488
- Credit Limit Inquiries: 1-855-408-1658
- General Maurices: 1-866-977-1542
- Email: [email protected]
- Hours: Mon-Sat 8:00 AM – 9:00 PM ET
Payment by Mail: Maurices Credit Card, P.O. Box 659617, San Antonio, TX 78265-9617
Frequently Asked Questions
Why can’t I log in to my Maurices Credit Card account?
The most common reason is using the wrong portal. The Maurices credit card program moved from Comenity Bank to Capital One Bank in December 2016. If one portal doesn’t work, try the other. Also check that you’re using the correct username and password for that specific portal.
How do I reset my Maurices Credit Card password?
On either the Capital One or Comenity Bank portal, click the Forgot Password or Forgot Username link. You’ll need to verify your identity using your card number and personal information, then create new login credentials.
Why was I sent a 6-digit security code?
For security purposes, the bank may verify your identity by sending a unique code to your email address. Once you receive the code, enter it on the sign-in page. Check your spam folder if it doesn’t arrive.
What should I do if my account is locked?
If you’ve attempted to log in with incorrect information too many times, your account will be locked for security reasons. Call 1-866-880-4385 to have your account unlocked.
Is there a Maurices Credit Card mobile app?
No, there is no dedicated Maurices Credit Card mobile app. You can manage your account through your mobile browser by using the Capital One or Comenity portal.
How do I report a lost or stolen Maurices Credit Card?
Call 1-866-880-4385 immediately to report your card as lost or stolen. Your old card will be deactivated so no one else can use it, and the bank will begin the process of sending you a replacement card.
Am I responsible for fraudulent purchases if my card is stolen?
No. Your Maurices Credit Card comes with $0 Fraud Liability protection. If your card is lost or stolen and used without your authorization, you aren’t responsible for any purchases you didn’t make.
How can I make a payment on my Maurices Credit Card?
You can pay online through the Capital One or Comenity portal, by phone at 1-866-248-4488, or by mail to: Maurices Credit Card, P.O. Box 659617, San Antonio, TX 78265-9617.
What are the benefits of the Maurices Credit Card?
The mymaurices VIP Credit Card offers rewards points on purchases, special discounts, free shipping promotions, and exclusive cardholder events. You earn $5 in rewards for every 100 points accumulated.
How do I contact Maurices Credit Card customer service?
Call the main credit card line at 1-866-880-4385. For payment-specific issues, call 1-866-248-4488. For credit limit inquiries, call 1-855-408-1658. Customer service is available Mon-Sat 8:00 AM – 9:00 PM ET.
Last Updated on February 8, 2026
URL: https://log-in.me/credit-card/mauricescreditcard/