LCL ❤️ Log In

LCL Log In is the current route for customers of Crédit Lyonnais in France. Crédit Lyonnais adopted the LCL brand in 2005, while the legal company remains Crédit Lyonnais SA. Personal customers should begin at lcl.fr and choose Mon Espace rather than search for an old Credit Lyonnais login page.

The same 10-digit customer identifier and 6-digit personal access code work on LCL.fr and in the official LCL Mes Comptes app. Each holder of a joint account has separate credentials. This independent guide explains the current access, recovery, mobile, transaction and fraud-safety routes without collecting account details.

LCL says the 10-digit online-banking identifier appears on the bank statement, except that joint-account holders have their own individual identifiers. The current customer-space FAQ also provides separate online identifier-recovery routes for personal and professional customers.

A personal access code can be recovered through LCL Mon Contact on 09 69 36 30 30 or at an LCL branch or Banque Privée centre; LCL says the mobile app is needed for those immediate recovery routes. Outside staffed hours, an eligible customer can request a temporary consultation-only code online, with the permanent code then sent securely by post. Use the live recovery route instead of repeatedly guessing.

1. Locate the 10-digit identifier on a current statement.
2. Remember that each joint holder uses separate credentials.
3. Use the personal or professional recovery route that matches the profile.
4. Call 09 69 36 30 30 for current technical assistance.
5. Treat a temporary code as limited access, not a new permanent credential.
6. Keep the registered contact information current.
7. Never send an identifier, access code or validation code by email.

LCL’s connected customer space provides balances and account history, statements and other documents, transfers, beneficiary management, card controls, credits, insurance information and contact with the adviser. Availability depends on the customer’s products, permissions and profile.

Before a transfer, verify the beneficiary name and IBAN through a trusted channel, then check the source account, amount and execution date. Preserve the confirmation and investigate a pending or rejected instruction before submitting it again. LCL also offers controls for online and contactless card payments, limits and card status.

1. Confirm the correct personal, professional or enterprise profile.
2. Review balances and pending entries before a payment.
3. Verify a new beneficiary independently.
4. Check the source account, amount and execution date.
5. Save the transfer confirmation.
6. Use card controls only from the authenticated customer space or app.
7. Contact LCL before repeating an uncertain transaction.

The official LCL Mes Comptes app supports account, savings, credit and insurance views, transfers, Wero payments, statements, alerts, card controls and secure contact with the bank. LCL also permits biometric access on compatible devices and uses the app to validate sensitive operations and online purchases.

Biometrics unlock the app on that device; they do not make an unexpected request trustworthy. Read the transaction summary before approval. If a prompt was not initiated by you, reject it, review recent activity and contact LCL through an independently opened official channel.

1. Install the app from an official store link reached through lcl.fr.
2. Use biometrics only on a device you control.
3. Review every validation prompt before approval.
4. Reject any operation you did not initiate.
5. Use alerts to monitor balances and activity.
6. Lock a misplaced card temporarily when appropriate.
7. Make a permanent opposition immediately when a card is lost, stolen or compromised.

LCL states that its staff will never ask by phone, email or text for a customer identifier, personal access code or validation codes. Caller ID can be spoofed, so a call that appears to come from a familiar number is not proof that the caller is LCL.

For an account anomaly, LCL instructs customers to change the personal online-banking access code and contact the usual adviser or call 09 69 32 03 10, available 24 hours a day, seven days a week. For a lost, stolen or compromised card, use SOS Carte in the app or call +33 (0) 969 320 310 immediately.

1. Do not reveal an identifier, access code or SMS validation code.
2. Do not approve a transaction requested by an unsolicited caller.
3. Never install remote-control software for a supposed adviser.
4. Open lcl.fr independently instead of following an unexpected link.
5. Change the personal access code after a suspected compromise.
6. Review recent transfers and card activity.
7. Contact LCL promptly through its published channels.

• Account management and technical assistance: 09 69 36 30 30; say Assistance technique for online or app support.
• Staffed contact hours: Monday to Friday 08:00-19:00 and Saturday 08:00-17:30 in metropolitan France; LCL also publishes a 24/7 voice service.
• Account anomaly or suspected fraud: usual adviser or 09 69 32 03 10, 24/7.
• Lost, stolen or compromised card: SOS Carte in LCL Mes Comptes or +33 (0) 969 320 310, 24/7.
• Secure message: use the authenticated customer space or LCL Mes Comptes app.
• Branch support: use the official branch finder at lcl.fr.

Tell support whether the issue affects the identifier, personal code, customer type, website, app, validation, account visibility, transfer or card. Never provide a personal access code or one-time validation code.

LCL Log In is the current access route for Crédit Lyonnais customers. Begin at lcl.fr, use the correct 10-digit identifier and 6-digit personal code, recover access only through official channels, verify every app approval, and call 09 69 36 30 30 when access remains unavailable.