Log in to First Farmers & Merchants ‘s Internet Online Bank

How to login to my account with First Farmers & Merchants Bank?

To login to your account with First Farmers & Merchants bank, visit their website https://www.ffmbank.com/fairmont – Please choose your location. You will find the login box under online banking, which is located in the upper right corner of the home page. Choose whether you have personal or business account, then enter your username, password and login to your account.

How to register an account for online banking access with First Farmers & Merchants bank?

To register an account for online banking banking access with First Farmers & Merchants bank, visit their website home page https://www.ffmbank.com/fairmont – click on Enroll, which is located under the online banking box., right corner upper side. To enroll for Online Banking, please choose your location from the list of countries. After completing the enrollment form, you will be asked to read and accept the terms of First Farmers & Merchants bank’s online banking agreement. For assistance with the enrollment process, please call the help desk at 8667333444. The help desk is available from 7 am – 10 pm Monday through Friday and 7 am to 5 pm on Saturday.

General Online Banking Questions & Answers

What is Online Banking?

Online Banking provides access to your account information at First Farmers & Merchants Bank anytime, anywhere you have access to a personal computer, laptop, internet or even a mobile device. Online Banking is available 24 hours a day, seven days a week.

How do I enroll for Online Banking?

Anyone with an account at First Farmers & Merchants Bank may enroll for Online Banking. Simply select the “Enroll” link from the top of the home page. Select “Personal Use,” select the bank where you opened your account and then complete the first time user information and click submit. You will be prompted to set up your Username and password. Next you will establish Enhanced Security for Multi-factor authentication which is in the form of three challenge questions that will be used to identify you on your computer. After you agree to the Terms and Conditions of Online Banking, you will be able to view your accounts online. You will receive an electronic banking disclosure via mail approximately one week after enrolling.

Is there a charge for Online Banking?

No. Online Banking is FREE. You may incur text or data charges from your mobile provider. If you choose to use the Bill Payment feature, there would be a charge for those transactions. Visit the Bill Pay page for more information.

My e-mail address has changed from when I enrolled, how can I change it?

You may change your e-mail address at any time by clicking “Preferences” at the top of the Online Banking screen.

Do I have other options regarding the layout of my Online Banking screen?

Yes. Once you have logged onto Online Banking you may change your “Theme” by clicking the “Preferences” link at the top of your screen. There are several options available and they can be changed at any time.

Signing into Online Banking, I am having problems logging on the first time, what could be wrong?

Make sure you are using the Username and Password that you chose initially. Usernames and Passwords are case sensitive, so if the Username you chose is in capital letters, you need to use capital letters to log in as well. If you still cannot get logged on, call the Help Desk at (866) 733-3444.

What are the Username and Password requirements?

A Username must be at least 6 characters. The characters may be letters or numbers or a combination. Letters may be upper or lower case, however Usernames are case sensitive, so remember exactly how you typed it upon setting it up. Passwords must be 12-17 characters and must contain at least one upper case letter, one lower case letter, one special character and one number.

What is Enhanced Security?

Enhanced Security is a multi-layered authentication method of protecting your identity. After the initial enrollment login process, your login credentials will go through an access process that begins when you type in your correct Username and Password. The next step is checking the device you are using. If the system does not recognize the device, you may be asked to complete a Security Challenge question to ensure your identity. There is also a geographical indicator. If you are trying to log in from a new location, you may be asked an additional question. Before entering your password or Security Challenge, check your browser’s address bar and make sure that it is green; this means that you are connected to a safe server. If it is not green, stop your login process and contact the Help Desk immediately at (866) 733-3444.

What should I consider a personal or public computer?

A public computer is a computer you do not normally use and is frequented by other people such as an internet cafe, library, etc. A personal computer would be your home computer or even a work computer if it is not shared with other people on a regular basis.

How many computers may I register as a personal computer?

You may register up to 99 personal computers.

I have registered my computer as a personal computer; however each time I log in, I am prompted to answer a challenge question. Why is this happening?

If your browser cookies have been deleted, the bank’s system can no longer recognize your computer as a registered computer. Some browsers such as Firefox, delete cookies automatically upon exiting. This is a setting that can be changed. If you need assistance in doing so, please contact the Help Desk at (866) 733-3444.

What if I forget my Username or Password?

If you forget your Username or Password, call the Help Desk at (866) 733-3444 to have it reset. The Help Desk is available Monday-Friday 7 a.m.-10 p.m. and Saturday 7 a.m.-5 p.m., excluding holidays. If you are calling outside of the regular Help Desk hours, you can leave a message including the location of your bank and daytime phone number. Someone will return your call on the next business day.

For further assistance or questions and answers please visit this link of First Farmers & Merchants bank https://www.ffmbank.com/resources/faqs

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