Getin Noble Bank no longer exists. On October 3, 2022, all operations were transferred to VeloBank following forced restructuring by Poland’s Bank Guarantee Fund (BFG). VeloBank has a 2.7/5 star rating on Trustpilot with complaints about random account blocks and no English language support. If you were a Getin Noble Bank customer, log in at secure.velobank.pl – your account number and balance are the same.
What Happened to Getin Noble Bank?
🔴 Forced Restructuring (2022)
Poland’s Bank Guarantee Fund (BFG) determined Getin Noble Bank faced serious financial difficulties. On October 3, 2022, all customer accounts were transferred to VeloBank S.A., a newly created “bridge bank.” Bankruptcy proceedings followed in April 2023.
✅ Deposits Protected
All customer deposits were protected by BFG’s deposit guarantee (up to €100,000 equivalent). Account numbers, cards, and balances remained the same – only the bank name and login portal changed. No customer lost money.
VeloBank Login Options
💻 Online Banking
Access via VeloBank’s internet portal.
- Go to secure.velobank.pl
- Customer number + password
- SMS code or app confirmation
- 24/7 access
📱 VeloBank App
Mobile banking (Polish-only).
- Biometric login available
- BLIK payments
- Transfers and card controls
- ⚠️ No English support
🔑 First-Time Setup
If you haven’t logged in since the transition:
- Customer number is the same
- Password may need reset
- Re-register mobile app
- Contact support: 801 24 2024
⚠️ VeloBank Complaints (2.7/5 Stars)
VeloBank has received mixed reviews since taking over Getin Noble Bank’s operations:
🔴 Random Account Blocks
Customers report random blocks on online and mobile banking – especially when traveling abroad or making larger transactions. One user was blocked four times in one year for routine operations. Unblocking takes 3-7 business days.
🔴 No English Support
The mobile app and online banking are Polish-only. Foreign residents and expats have requested English support for years with no change. If you don’t speak Polish, you’ll need translation help.
🟡 Transfer Limits
Maximum transfer limits: 200,000 PLN online, 50,000 PLN in mobile app. Customers needing higher limits report difficulties getting increases approved.
🟡 Limited Branch Hours
Many VeloBank branches close at 4 PM or earlier, making it difficult for working customers to visit in person. Plan for mornings if you need branch services.
History: Getin Noble Bank’s Downfall
Getin Noble Bank was Poland’s 6th largest bank, formed in 2010 from the merger of Getin Bank and Noble Bank. Before its collapse:
- 2012-2013: UOKiK received nearly 100 complaints about unit-linked insurance sold as “safe deposits”
- Regulatory fine: PLN 5.66 million for misleading customers
- September 2022: BFG initiates forced restructuring
- October 2022: All operations transferred to VeloBank
- April 2023: Bankruptcy proceedings begin
Founder Leszek Czarnecki has blamed Poland’s then-ruling PiS party for the bank’s collapse, claiming political interference.
Contact Information
Phone (Poland): 801 24 2024
Phone (Abroad): +48 22 444 00 00
Headquarters: Warsaw, Poland
Website: velobank.pl
Online Banking: secure.velobank.pl
Language: Polish only
FAQ
Is my money safe after Getin Noble Bank closed?
Yes. All deposits were protected by Poland’s Bank Guarantee Fund (BFG) up to €100,000 equivalent. Customer accounts, balances, and cards transferred intact to VeloBank. No customer lost money in the transition.
Where do I log in now that Getin Noble Bank is gone?
Use VeloBank’s online banking at secure.velobank.pl. Your customer number is the same as before. You may need to reset your password on first login after the transition.
Does the VeloBank app work in English?
No, the VeloBank mobile app is Polish-only. There is currently no English language option despite customer requests. Foreigners may need translation assistance or consider alternative banks with English support.
Why does VeloBank keep blocking my account?
VeloBank’s security system has been criticized for aggressive fraud detection that blocks accounts during normal operations like traveling abroad, using BLIK, or changing limits. Unblocking typically takes 3-7 business days through customer service.
What happened to Leszek Czarnecki and Getin Noble Bank?
Billionaire founder Leszek Czarnecki lost control of the bank when BFG initiated forced restructuring in October 2022. Bankruptcy proceedings began in April 2023. Czarnecki has blamed Poland’s ruling PiS party for the bank’s collapse.
Can I switch from VeloBank to another bank?
Yes, you can open an account at any other Polish bank and transfer your business. Popular alternatives include mBank, ING Bank Śląski, Santander Poland, and PKO BP – all of which offer English language support for foreigners.
What is VeloBank?
VeloBank S.A. is a ‘bridge bank’ created in October 2022 to take over all customer accounts and operations from the failing Getin Noble Bank. It was established by Poland’s Bank Guarantee Fund (BFG) to ensure continuity of banking services.
Are my Getin Noble Bank cards still valid?
Yes, your existing debit and credit cards transferred to VeloBank and continue to work. The card number remains the same. When cards expire, you’ll receive new VeloBank-branded replacements.
How do I contact VeloBank from abroad?
Call +48 22 444 00 00 from outside Poland. Note that customer service is in Polish, so you may need language assistance. You can also use secure.velobank.pl for online banking from anywhere.
Which Polish banks have English support?
If you need English-language banking in Poland, consider mBank, ING Bank Śląski, Santander Poland, or PKO BP – all offer English versions of their apps and websites. VeloBank currently only supports Polish.
Related Polish Bank Guides
Alternative banks in Poland (with English support):
- mBank – Digital bank with English support
- ING Bank Śląski – Dutch-owned with English app
- Santander Poland – Spanish bank subsidiary
- PKO Bank Polski – Poland’s largest bank
- Bank Pekao – Major Polish bank
Last Updated on February 15, 2026
URL: https://log-in.me/getinnoblebank-warsaw-poland/