Need to log in to Hellenic Bank Cyprus? Go to hellenicbank.com/onlinebanking or eurobank.cy. Important: Hellenic Bank has merged with Eurobank Cyprus – you may see both brands during the transition. Customer reviews are mixed, with complaints about fund holds and tedious account opening. To log in, go to hellenicbank.com/onlinebanking.
Hellenic Bank + Eurobank Merger
⚠️ Important: Hellenic Bank has merged with Eurobank Cyprus. You may see both brands during the transition. Your login credentials remain the same, and you can continue using your usual services. The combined bank is now operating under the Eurobank name.
Login Methods
💻 Online Banking
Access via web browser.
- Go to hellenicbank.com/onlinebanking
- Or eurobank.cy
- Enter username and password
- View accounts, transfers, bills
📱 Mobile App
Mobile banking with biometrics.
- Fingerprint and Face ID login
- Contact Pay for instant transfers
- Bill payments and e-statements
- QR code payments
🔐 First-Time Registration
Getting started with online banking.
- You need debit/credit card number
- National ID or Passport
- Mobile number registered with bank
- Register online – no branch visit
⚠️ Customer Complaints
Hellenic Bank receives mixed reviews. Some long-term customers (since 2002) report no issues, while others describe frustrating experiences, especially expats and students.
🔴 Money Held Without Reason
“AML and KYC department stops money without any reason. Very dangerous if you buy property in Cyprus.” The bank can hold partial transfers with no clear explanation.
🔴 Account Opening Nightmare
“Their process to open an account is so tedious, it feels like I’m signing up to become president. The amount of documents they need, especially for business accounts, is absolutely ridiculous.”
🟡 30-40 Minute Wait Times
Online service wait times are extremely long. “You have to wait at least 30-40 min till they answer!” Multiple customers report similar experiences with phone support.
🟡 Outdated Online Platform
Multiple reviews describe the online platform as having “useless functions” and missing needed features. The app is described as “outdated” compared to modern banking apps.
✅ Some Positive Experiences: Long-term customer: “We’ve been with Hellenic since 2002. Never had any issues.” Some expats say “Hellenic are better than BoC (Bank of Cyprus).” Experiences vary significantly by branch location.
⚠️ Warning for Students: Multiple reviews warn against using the City Centre branch (121), describing it as “unorganised and unprofessional.” If you’re a student, consider a different branch or bank.
Contact Information
Customer Service (Cyprus): 8000 9999 (free)
From Abroad: +357 22500500
Deposit Protection: €100,000 (EU scheme)
FAQ
How do I log in to Hellenic Bank online banking?
Go to hellenicbank.com/onlinebanking or eurobank.cy and enter your username and password. You can also use the Hellenic Bank mobile app with fingerprint or Face ID login.
Did Hellenic Bank merge with Eurobank?
Yes, Hellenic Bank has merged with Eurobank Cyprus. The combined bank operates under the Eurobank name. Your login credentials remain the same during the transition, and you can use either website.
Why is Hellenic Bank holding my money?
Customers report that the AML/KYC department sometimes holds funds without clear explanation. This is a common complaint, especially for property purchases and large transfers. Contact the bank directly, document everything, and consider filing a formal complaint if unresolved.
How do I register for Hellenic Bank online banking?
You need your Hellenic Bank debit or credit card number, National ID or Passport, and a mobile number registered with the bank. Complete the online registration form – no branch visit required.
What is the Hellenic Bank customer service number?
Call 8000 9999 within Cyprus (free) or +357 22500500 from abroad. Be prepared for long wait times – some customers report 30-40 minute waits before reaching an agent.
Is Hellenic Bank or Bank of Cyprus better?
Reviews are mixed. Some expats prefer Hellenic, saying they’re ‘better than BoC.’ Others complain about both banks. Consider trying both and comparing service at your local branches before committing.
What documents do I need to open a Hellenic Bank account?
Be prepared for extensive documentation: passport, proof of address, proof of income, and potentially more for business accounts. Customers describe the process as ‘tedious’ with ‘ridiculous’ document requirements.
Can I use Hellenic Bank as a foreigner in Cyprus?
Yes, but expect bureaucracy. Expats report mixed experiences – some have been customers since 2002 with no issues, while others complain about fund holds and documentation requirements. Consider having documents ready and choosing your branch carefully.
What is Contact Pay on Hellenic Bank app?
Contact Pay allows you to make instant transfers to your phone contacts who also have Hellenic Bank accounts. You don’t need to know their account number – just select them from your contacts and send money.
Are my deposits safe at Hellenic Bank?
Yes, deposits up to €100,000 per depositor are protected under the EU Deposit Guarantee Scheme. This protection remains in place after the Eurobank merger. Cyprus is an EU member state with standard banking protections.
Related Cyprus Bank Guides
Other banks in Cyprus:
- Bank of Cyprus – Cyprus’s largest bank
- Eurobank Cyprus – Now merged with Hellenic
- Alpha Bank Cyprus – Greek bank subsidiary
- AstroBank – Cypriot bank
- RCB Bank – Russian Commercial Bank Cyprus
Last Updated on December 18, 2025
URL: https://log-in.me/hellenicbank-strovolos-cyprus/