ICBC Indonesia Login ❤️ Internet Banking & Mobile App (2026) Log In

Looking to log in to ICBC Indonesia? You’re in the right place! Bank ICBC Indonesia (PT Bank ICBC Indonesia) is the Indonesian subsidiary of the Industrial and Commercial Bank of China, the world’s largest bank by assets. This guide covers how to access your internet banking, use the mobile app, and get help with login issues.

Having trouble logging in? Jump to our troubleshooting section or call the 24-hour hotline: (021) 23556000.

How to Log In to ICBC Indonesia

ICBC Indonesia offers separate portals for personal and corporate banking:

👤 Personal Internet Banking

Go to i.icbc.co.id
Select language (Indonesian/English/Chinese)
Enter your User ID
Enter your Password
Complete verification (SMS OTP or e-Token)
Click Login

Personal Banking Login

🏢 Corporate Internet Banking

Go to cbank.icbc.co.id
Select your language
Enter your Corporate User ID
Enter your Password
Authenticate with U-Shield (hardware token)
Click Login

Corporate Banking Login

📱 ICBC Mobile Banking App

ICBC’s mobile banking app provides comprehensive services including account inquiry, transfers, foreign exchange trading, and time deposits. The app also serves as your e-Token for secure authentication.

Key Features

Account Inquiry: Check balances and transaction history
Transfers: Domestic and international remittances
Foreign Exchange: Currency trading services
Time Deposits: Manage fixed deposits
e-Token: Built-in security authentication
Multi-language: Indonesian, English, Chinese

Download the App

Download for iPhone (App Store)

Download for Android (Google Play)

Important: The mobile app also functions as your e-Token for transaction verification. Keep it updated!

🛠️ Troubleshooting: Can’t Log In?

Having issues accessing your ICBC Indonesia account? Here are solutions to common problems:

Forgot Password

Visit your nearest ICBC Indonesia branch
Bring your ID card (KTP) and ATM card
Request password reset at customer service
Or call: (021) 23556000

Account Locked

After multiple failed login attempts, your account locks for security. Visit a branch with valid ID to unlock, or call the 24-hour hotline.

Mobile App Issues

App won’t open: Update to latest version
e-Token not working: Reinstall the app
Transaction errors: Check internet connection
Registration failed: Visit branch for assistance

Browser Issues

Clear browser cache and cookies
Try a different browser (Chrome, Firefox)
Disable ad blockers temporarily

🔒 Security Tips

Protect Your Account

Keep your User ID and password confidential
Never share OTP codes with anyone
Use strong passwords with letters, numbers, symbols
Change your password regularly
Log out after each internet banking session

Avoid Scams

Type URLs directly – don’t click suspicious links
Check for https and padlock icon
ICBC never asks for passwords via phone/email
Report suspicious activity to (021) 23556000

📞 Contact ICBC Indonesia

24-Hour Call Center (Indonesian, English, Mandarin)

📞 Phone: (021) 23556000
🌐 Website: icbc.co.id
🏦 Main Branch (TCT): ICBC Tower Ground Floor, Jl. M.H. Thamrin No. 81, Jakarta Pusat 10310

ATM Network: 100,000+ ICBC ATMs in China + ATM Bersama & LINK networks (130,000+ ATMs in Indonesia)

❓ Frequently Asked Questions

How do I register for ICBC Indonesia internet banking?

Visit any ICBC Indonesia branch with your KTP (ID card), ATM card, and account book. Fill out the registration form and the staff will set up your internet banking access. You’ll receive your initial User ID and password at the branch.

What is the e-Token and how do I use it?

The e-Token is a security feature built into the ICBC Mobile Banking app. It generates one-time passwords (OTP) for transaction verification. You need the app installed and registered to complete internet banking transactions.

Can I use ICBC Indonesia internet banking overseas?

Yes, you can access ICBC Indonesia internet banking from anywhere with an internet connection. Make sure you have the mobile app for e-Token verification. International roaming charges from your mobile provider may apply.

What languages does ICBC Indonesia support?

ICBC Indonesia supports three languages: Indonesian (Bahasa Indonesia), English, and Mandarin Chinese. You can select your preferred language on the login page and in the mobile app.

How do I reset my internet banking password?

For security reasons, password resets must be done at an ICBC Indonesia branch. Bring your KTP and ATM card. Alternatively, call the 24-hour hotline at (021) 23556000 for guidance.

Why can’t I log in to ICBC Indonesia?

Check your User ID and password are correct. If your account is locked after multiple failed attempts, visit a branch with valid ID to unlock it, or call the 24-hour hotline.

How do I contact ICBC Indonesia?

Call the 24-hour call center at (021) 23556000 which offers support in Indonesian, English, and Mandarin. Visit icbc.co.id for more contact options.

What ATM network does ICBC Indonesia use?

ICBC Indonesia cards work at over 100,000 ICBC ATMs in China plus ATM Bersama and LINK networks with over 130,000 ATMs across Indonesia.

Is there a difference between personal and corporate banking?

Yes. Personal internet banking is at i.icbc.co.id with SMS OTP or e-Token authentication. Corporate banking is at cbank.icbc.co.id and requires a U-Shield hardware token.

Can I do foreign exchange trading on ICBC Indonesia?

Yes, the ICBC mobile banking app includes foreign exchange trading services along with transfers, time deposits, and account management.

🏦 Other ICBC Branches Worldwide

Summary

Logging into ICBC Indonesia is straightforward. For personal banking, visit i.icbc.co.id; for corporate banking, go to cbank.icbc.co.id. Download the ICBC Mobile Banking app for on-the-go access and e-Token authentication.

If you need help, ICBC Indonesia’s 24-hour call center at (021) 23556000 offers support in Indonesian, English, and Mandarin. Happy banking! 🏦

Last Updated on January 4, 2026

URL: https://log-in.me/industrialandcommercialbankofchinaindonesia-jakarta-indonesia/