Julius Baer is Switzerland’s leading private banking group, serving high-net-worth clients worldwide. To log in to Julius Baer E-Banking, go to ebanking.juliusbaer.com and use the Julius Baer Mobile app on your smartphone for authentication. This guide covers all login methods, known app issues, and how to contact support.
Quick Access
How to Log In to Julius Baer E-Banking
E-Banking (Web)
- Go to ebanking.juliusbaer.com
- Enter your contract number/username
- Open Julius Baer Mobile app
- Confirm login via app notification
- Or scan QR code displayed on screen
Julius Baer Mobile App
- Download from App Store or Google Play
- Link to your E-Banking account
- Enable Face ID/Touch ID for quick access
- View portfolio and transactions
- Required for E-Banking authentication
Market Link (Trading)
- Advanced trading platform
- Access via E-Banking portal
- Real-time market data
- Execute trades directly
- Requires separate activation
Known Issues
The Julius Baer Mobile app has received mixed reviews from users. Here are the common issues reported:
App Loading and Performance Problems
“Very limited app, and too many times, it doesn’t load. JB must change the architecture in order to advance.” – Google Play review. Users report frequent loading failures requiring app restarts.
Session Timeout Issues
“The app has tremendous short timeout logouts and when we return to the app is back to home instead of the last page where we were.” – User review. Expect to be logged out frequently.
App Discoverability
“Why is the app called Mobile and not JB or Julius Baer? Mobile is hard to find in between all apps.” – User feedback. Search for “Julius Baer Mobile” in your app store, not just “Mobile”.
Market Link Login Issues
The bank has acknowledged login issues with Market Link trading service in app update notes, which have reportedly been fixed in recent versions.
Troubleshooting & Security Tips
Common Problems & Fixes
App won’t load: Force close the app, clear cache, and reopen. If it persists, uninstall and reinstall to get the latest version with bug fixes.
Session keeps timing out: This is a security feature but can be frustrating. Complete your tasks in one session, as returning will restart from home screen.
Can’t find app in store: Search for “Julius Baer Mobile” not just “Mobile” or “JB”. Look for the Julius Baer logo with gold colors.
Market Link not working: Update to the latest app version. Login bugs were fixed in recent updates. Contact Service Centre if issues persist.
Forgot credentials: Contact your relationship manager or the Service Centre. As a private bank, most support goes through your dedicated advisor.
Security Tips
- Never share your login credentials with anyone
- Julius Baer staff will never ask for your password
- Only log in at ebanking.juliusbaer.com
- Enable biometric authentication in the app
- Review transactions regularly for suspicious activity
- Keep the app updated to latest version
- Contact your RM immediately if something seems wrong
Contact Julius Baer
Service Centre:
+41 58 888 11 11
Hours: Mon–Fri 8:00–20:00
Available in 5 languages
Headquarters:
Bahnhofstrasse 36
8010 Zurich, Switzerland
Your Relationship Manager:
As a private bank, most support goes through your dedicated advisor. Contact them directly for account-specific issues.
SWIFT Code: BAERCHZZ
About Julius Baer
Julius Baer Group Ltd. is Switzerland’s third-largest banking group and the leading Swiss private banking institution. Founded in 1890, the bank focuses exclusively on wealth management for private clients, with no investment banking or retail banking operations. Julius Baer serves high-net-worth individuals globally and is known for its discretion and personalized service. The bank is headquartered in Zurich and listed on the Swiss stock exchange (SIX: BAER).
Frequently Asked Questions
Last Updated on December 16, 2025
URL: https://log-in.me/juliusbaergroup-zurich-switzerland/