Luzerner Kantonalbank (LUKB) is Central Switzerland’s largest cantonal bank. To log in to LUKB E-Banking, go to www.lukb.ch and enter your contract number plus password, then confirm via the LUKB Key app on your smartphone. This guide covers login methods, app features, and contact details.
Quick Access
How to Log In to LUKB E-Banking
E-Banking (Web)
- Open LUKB E-Banking login page
- Enter contract number and password
- Click “Login”
- Open push notification on smartphone
- Confirm login in LUKB Key app
LUKB E-Banking App
- Download from App Store or Google Play
- Enter contract number and password
- Or use Touch ID / Face ID
- Key app opens automatically to confirm
- Rated 4.7/5 stars
LUKB Key App
- Download LUKB Key separately
- Required for all logins
- Confirms login via push notification
- Signs payment transactions
- Quick and secure authentication
Known Issues (Trustpilot: 2.8/5)
LUKB has 2.8 out of 5 stars on Trustpilot from 3 reviews. The E-Banking app itself is well-rated (4.7/5), but some customer service issues have been reported.
Mobile App Complaints
One Trustpilot reviewer described the mobile application as “a catastrophe” and cited app issues as a reason for switching banks. If you experience problems, contact the E-Banking helpdesk.
Customer Service Issues
Some customers report unsatisfactory advisory services and communication issues at certain branches. The Trustpilot sample is small (3 reviews) but negative.
Positive: App Store Rating
The LUKB E-Banking app has a 4.71 out of 5 star rating on the App Store, suggesting most users have a good experience. Regular updates with bug fixes are released.
Troubleshooting & Security Tips
Common Problems & Fixes
No push notification received: Check that notifications are enabled for the LUKB Key app. Ensure you have internet connection. Try reopening the Key app manually.
Key app doesn’t open automatically: On mobile, the Key app should auto-launch. If not, open it manually and confirm the pending login request.
Forgot password: Contact the E-Banking helpdesk at +41 844 844 866 for password reset assistance.
App not working on rooted device: LUKB does not support rooted Android or jailbroken iOS devices for security reasons.
Security Tips
- Never share your contract number or password
- LUKB will never ask for credentials via email
- All data is transmitted via encrypted channels
- Use Face ID/Touch ID for convenience and security
- Keep your device OS and apps updated
- Don’t use rooted/jailbroken devices
- Report suspicious activity immediately
Contact LUKB
E-Banking Helpdesk:
+41 844 844 866
Mon–Fri 08:00–18:00
Website: www.lukb.ch
Headquarters:
Pilatusstrasse 12
6003 Luzern, Switzerland
Deposit Protection: Up to CHF 100,000
About Luzerner Kantonalbank
Luzerner Kantonalbank (LUKB) is the cantonal bank of Lucerne and Central Switzerland’s largest bank. With total assets of CHF 59.5 billion (2024) and annual profit of CHF 317.8 million, LUKB serves private, corporate, and institutional clients. The bank is headquartered in Lucerne and provides comprehensive banking services including savings, mortgages, investments, and business banking.
Frequently Asked Questions
Last Updated on December 16, 2025
URL: https://log-in.me/luzernerkantonalbank-lucerne-switzerland/