Luzerner Kantonalbank (LUKB) is Central Switzerland’s largest cantonal bank. To log in to LUKB E-Banking, go to www.lukb.ch and enter your contract number plus password, then confirm via the LUKB Key app on your smartphone. This guide covers login methods, app features, and contact details.
Quick Access
How to Log In to LUKB E-Banking
E-Banking (Web)
- Open LUKB E-Banking login page
- Enter contract number and password
- Click “Login”
- Open push notification on smartphone
- Confirm login in LUKB Key app
LUKB E-Banking App
- Download from App Store or Google Play
- Enter contract number and password
- Or use Touch ID / Face ID
- Key app opens automatically to confirm
- Rated 4.7/5 stars
LUKB Key App
- Download LUKB Key separately
- Required for all logins
- Confirms login via push notification
- Signs payment transactions
- Quick and secure authentication
Known Issues (Trustpilot: 2.8/5)
LUKB has 2.8 out of 5 stars on Trustpilot from 3 reviews. The E-Banking app itself is well-rated (4.7/5), but some customer service issues have been reported.
Mobile App Complaints
One Trustpilot reviewer described the mobile application as “a catastrophe” and cited app issues as a reason for switching banks. If you experience problems, contact the E-Banking helpdesk.
Customer Service Issues
Some customers report unsatisfactory advisory services and communication issues at certain branches. The Trustpilot sample is small (3 reviews) but negative.
Positive: App Store Rating
The LUKB E-Banking app has a 4.71 out of 5 star rating on the App Store, suggesting most users have a good experience. Regular updates with bug fixes are released.
Troubleshooting & Security Tips
Common Problems & Fixes
No push notification received: Check that notifications are enabled for the LUKB Key app. Ensure you have internet connection. Try reopening the Key app manually.
Key app doesn’t open automatically: On mobile, the Key app should auto-launch. If not, open it manually and confirm the pending login request.
Forgot password: Contact the E-Banking helpdesk at +41 844 844 866 for password reset assistance.
App not working on rooted device: LUKB does not support rooted Android or jailbroken iOS devices for security reasons.
Security Tips
- Never share your contract number or password
- LUKB will never ask for credentials via email
- All data is transmitted via encrypted channels
- Use Face ID/Touch ID for convenience and security
- Keep your device OS and apps updated
- Don’t use rooted/jailbroken devices
- Report suspicious activity immediately
Contact LUKB
E-Banking Helpdesk:
+41 844 844 866
Mon–Fri 08:00–18:00
Website: www.lukb.ch
Headquarters:
Pilatusstrasse 12
6003 Luzern, Switzerland
Deposit Protection: Up to CHF 100,000
About Luzerner Kantonalbank
Luzerner Kantonalbank (LUKB) is the cantonal bank of Lucerne and Central Switzerland’s largest bank. With total assets of CHF 59.5 billion (2024) and annual profit of CHF 317.8 million, LUKB serves private, corporate, and institutional clients. The bank is headquartered in Lucerne and provides comprehensive banking services including savings, mortgages, investments, and business banking.
Frequently Asked Questions
What is the LUKB E-Banking login URL?
Go to www.lukb.ch/private/zahlen-sparen/digital-banking/e-banking to access the LUKB E-Banking login page.
What is the LUKB Key app?
LUKB Key is a separate authentication app required for logging into E-Banking and confirming payments. It works via push notifications and must be installed alongside the main E-Banking app.
Can I use Face ID or Touch ID with LUKB E-Banking?
Yes, the LUKB E-Banking app supports Face ID and Touch ID for quick login. You’ll still need to confirm via the LUKB Key app for security.
Why do I need two LUKB apps?
The LUKB E-Banking app is for banking transactions. The LUKB Key app is specifically for authentication and payment confirmation. This two-app approach provides an extra layer of security.
What are the E-Banking helpdesk hours?
The LUKB E-Banking helpdesk is available Monday to Friday from 08:00 to 18:00 at +41 844 844 866.
Why won’t the app work on my rooted phone?
LUKB does not support rooted Android devices or jailbroken iPhones for security reasons. The app may not function or may block access on modified devices.
How is the LUKB app rated?
The LUKB E-Banking app has a 4.71 out of 5 star rating on the App Store. Regular updates with bug fixes and improvements are released.
What’s the deposit protection at LUKB?
Deposits at LUKB are protected up to CHF 100,000 per depositor through Switzerland’s deposit guarantee scheme (esisuisse).
Is LUKB E-Banking secure?
Yes, LUKB E-Banking meets the highest security standards. All data is transmitted via encrypted channels, and the two-app authentication system provides strong protection.
What if I don’t receive a push notification?
Check that notifications are enabled for the LUKB Key app in your phone settings. Ensure you have internet connection. Try opening the Key app manually to see pending login requests.
Last Updated on February 11, 2026
URL: https://log-in.me/luzernerkantonalbank-lucerne-switzerland/