ME Bank Login: ME Go Internet Banking Access Guide

✅ ME Go (SpendME/SaveME/HomeME)

1. Open internetbanking.mebank.com.au/login
2. Enter mobile number (or click “Log in with your Log-in ID”)
3. Enter password
4. Approve SMS/biometric if asked
5. Access accounts

✅ Internet Banking (Other ME products)

1. Open ib.mebank.com.au
2. Enter Customer ID
3. Enter Access Code
4. Click Login
5. Complete any security prompt

🚫 Wrong Portal

1. Confirm your account type (SpendME/SaveME/HomeME vs other)
2. Use ME Go for SpendME/SaveME/HomeME
3. Use Internet Banking for all other products

🔑 Forgot Password/Access Code

1. Click “Having trouble logging in?” on the portal
2. Verify identity and set a new password/access code
3. If it fails, call 13 15 63

📱 2FA/SMS Not Arriving

• Check signal and wait 5 minutes
• Request a new code
• Ensure your mobile number is current with ME
• Remove SMS blocking apps
• Call 13 15 63 to update number

🔒 Account Locked

• Wait 30 minutes and retry
• Or call 13 15 63 for unlock
• Reset password if prompted

🛑 “Continue/Login” Stuck

• Clear cache/cookies for mebank.com.au
• Switch browser or use private window
• Disable extensions/VPN temporarily
• Enable JavaScript/pop-ups

📲 App Crashes/No Biometric

• Force-close and update ME Go app
• Restart phone; clear app cache
• Reinstall if needed; then re-enable Face ID/Touch ID
• Use web login as backup

App Store (iOS)

1. Open App Store
2. Search “ME Go”
3. Install
4. Log in with mobile/ID + password
5. Enable Face ID/Touch ID

Google Play (Android)

1. Open Google Play
2. Search “ME Go”
3. Install and open
4. Log in with credentials
5. Enable biometrics + notifications

Enroll Online

1. Go to the correct portal for your account
2. Choose the reset/enroll option
3. Verify identity (Customer ID/mobile, DOB, etc.)
4. Create password/access code
5. Set up SMS/biometrics

Have Ready

• Customer ID or mobile number
• Date of birth and address
• Account/card details if required
• Mobile phone for codes

Do This

• Bookmark official portals (ME Go and ib.mebank.com.au)
• Use unique, long passwords; change after any reset
• Enable SMS and app alerts
• Use biometrics in the app
• Log out on shared devices

Avoid

• Public Wi‑Fi for banking
• Clicking email/SMS links to log in
• Saving banking passwords in browsers
• Ignoring app/OS updates

Phone

• Main: 13 15 63 (Mon–Fri 8am–8pm, Sat 9am–5pm AEDT)
• International: +61 3 9708 4001
• Lost/Blocked card: 13 15 63 (24/7)
• Home loans: 1300 540 181
• Business: 1300 658 108 (Mon–Fri 9am–5pm AEDT)

Online

• System status
• Security hub
• Contact ME