Can’t log in to Minato Bank? Minato Bank (みなと銀行) is a Japanese regional bank based in Kobe, part of Resona Holdings. This guide covers all login methods, the mobile apps, and troubleshooting tips.
Quick Access
How to Log In to Minato Bank
Internet Banking
- Go to minatobank.co.jp
- Click “インターネットバンキング”
- Enter your contract number
- Enter your password
- Complete security verification
Minato de Group App (みなとdeグループアプリ)
- Download the app
- Register with cash card
- Use biometric login
- “Your smartphone becomes your bank”
- Check balances and transfer anytime
Business Direct (ビジネスダイレクト)
- For corporate customers
- Download Business Direct app
- Apply for service first
- Check savings and checking accounts
- Wire transfers and Pay-easy
Minato Bank App Features
- Biometric Login – Face ID and fingerprint authentication for secure access
- Account Overview – Check balances and transaction history anytime
- Fund Transfers – Transfer money from anywhere via the app
- Card Management – Stop Resona debit card (Visa) if lost
- Security Password – Stronger authentication for withdrawal transactions
- Easy Registration – Just need your cash card to get started
- Business Features – Corporate app includes Pay-easy payments
- Resona Group – Part of major Japanese banking group
Common Login Issues
Forgot Password?
Use the password reset function online, or visit any Minato Bank branch with your passbook (通帳) and registered seal (届出印) to reset your internet banking credentials.
Biometric Login Not Working?
Re-register your biometric data in the app settings. Make sure your phone’s Face ID or fingerprint is working correctly. Fall back to password login while troubleshooting.
Lost Your Debit Card?
Use the Minato de Group App to immediately stop your Resona debit card (Visa) functionality if you lose your card. This prevents unauthorized use while you arrange a replacement.
Need Business Banking?
Corporate customers must first apply for Minato Business Direct service before using the business app. Visit a branch or contact support at [email protected].
About Minato Bank
The Minato Bank, Ltd. (みなと銀行, Minato Ginkō) is a Japanese regional bank headquartered in Kobe, Hyogo Prefecture. The bank primarily serves customers in the Kobe metropolitan area and the broader Hyogo region, providing a full range of personal and commercial banking services.
Minato Bank is part of Resona Holdings, one of Japan’s major financial groups. The bank’s mobile app みなとdeグループアプリ (Minato de Group App) turns your smartphone into your bank, allowing account management, transfers, and card control from anywhere. Corporate customers can use the separate Minato Business Direct app for business banking needs.
Contact Information
Phone Support
Customer Center: 0120-600-289
From Mobile: 078-333-1701
Hours: Weekdays 9:00-17:00
Online Support
Website: minatobank.co.jp
Business Banking: [email protected]
Parent: Resona Holdings
Head Office
2-1-1 Sannomiya-cho
Chuo-ku, Kobe
Hyogo 650-0021, Japan
Frequently Asked Questions
What is the Minato Bank online banking URL?
Access Minato Bank internet banking through their official website at minatobank.co.jp and click on the インターネットバンキング section.
What is the Minato de Group App?
The みなとdeグループアプリ (Minato de Group App) is the official mobile banking app for individual customers, turning your smartphone into your bank.
Does Minato Bank support biometric login?
Yes, the Minato de Group App supports Face ID and fingerprint authentication for convenient and secure access on compatible smartphones.
How do I register for the mobile app?
You can register by having your cash card ready and following the in-app flow to enter and confirm your account information.
Is Minato Bank part of a larger group?
Yes, Minato Bank is part of Resona Holdings, Inc., one of Japan’s major financial groups, which also includes Resona Bank and Saitama Resona Bank.
How do I contact Minato Bank customer service?
Call 0120-600-289 (toll-free) or 078-333-1701 from mobile phones during weekday business hours 9:00-17:00.
Can I stop my debit card through the app?
Yes, if you lose your Resona debit card (Visa), you can immediately stop its functionality using the Minato de Group App.
Is there a separate app for business customers?
Yes, corporate customers use みなとビジネスダイレクトアプリ (Minato Business Direct App), which requires prior application for the Business Direct service.
Where is Minato Bank headquartered?
Minato Bank is headquartered in Kobe, Hyogo Prefecture, Japan, serving customers primarily in the Kobe metropolitan area.
What do I need to visit a branch for password reset?
Bring your passbook (通帳) and registered personal seal (届出印) to any Minato Bank branch to reset your internet banking credentials.
Other Banks in Japan
Looking for other banks in Japan? Check out our login guides for Resona Bank, Keiyo Bank, and Mizuho Bank. For other regional banks, see Chiba Bank and Shizuoka Bank.
Last Updated on January 4, 2026
URL: https://log-in.me/minatobank-kobe-japan/