NLB Banka Beograd no longer exists under that name. In April 2022, it merged with Komercijalna Banka to form NLB Komercijalna Banka, now Serbia’s 5th largest bank. The parent NLB Group has a devastating 2.0/5 rating on Trustpilot with 100% one-star reviews, citing fraud protection failures and debt collection issues. Here’s how to access the current bank.
Important: Merger Information
🟡 April 2022 Merger
NLB Banka Beograd merged with Komercijalna Banka in April 2022 to form NLB Komercijalna Banka. If you had an account with NLB Banka Beograd, your account has been transferred to the merged entity.
✅ 5th Largest Bank in Serbia
NLB Komercijalna Banka now holds 9.78% of Serbia’s banking market with total assets of 649 billion RSD (as of 2024). The bank is part of Slovenia’s NLB Group, the largest banking group in Southeast Europe.
Login Methods
💻 mKlik Online Banking
Access your account via the NLB Komercijalna website.
- Go to nlbkb.rs
- Click “mKlik” for online banking
- Enter username and password
- Complete two-factor authentication
📱 mKlik Mobile App
The mKlik app for mobile banking.
- Download from App Store or Google Play
- Register with your bank credentials
- Set up biometric or PIN login
- Enable push notifications
🔐 Security
Standard banking security measures.
- Two-factor authentication
- Biometric login support
- Transaction SMS alerts
- Session timeout
⚠️ Known Issues (NLB Group Trustpilot: 2.0/5 – 13 reviews)
The parent NLB Group (Slovenia) has alarming reviews – 100% one-star ratings. While this primarily reflects Slovenian operations, it reveals concerning patterns in the group’s practices:
🔴 No Fraud Protection
Customers report NLB stating “once money is taken from a debit card, they cannot recover it.” Reviews claim the bank “will neither investigate unauthorized transactions nor protect you if someone is stealing from your account.”
🔴 Aggressive Debt Collection
One customer received “an aggressive letter from a law firm” three years after closing an account, claiming a debt they never knew existed. Instead of contacting them, the bank “sold this ‘debt’ to a third-party law firm.”
🟡 Unhelpful Support
Customer service described as “slow, unhelpful, and take zero responsibility. It’s like talking to a wall. Nobody knows anything.”
✅ Award-Winning in Serbia
Despite group issues, NLB Komercijalna Banka was named Euromoney’s “Best Socially Responsible Bank in Serbia” in 2024. The Serbian operations may differ from the parent.
Troubleshooting
Former NLB Banka Beograd Customers
- Can’t find your account? – Use NLB Komercijalna (nlbkb.rs) with your existing credentials.
- Old login not working? – Contact customer service or visit a branch to update access.
- Old app doesn’t work? – Uninstall old app, install new mKlik app.
- Missing statements? – Historical records transferred; request from bank.
Security Tips
- Enable SMS alerts – Monitor all transactions in real-time.
- Keep records – Document all bank interactions (given group issues).
- Review statements – Check monthly for unauthorized activity.
- Know your rights – National Bank of Serbia regulates complaints.
Contact NLB Komercijalna Banka
Headquarters: Belgrade, Serbia
Parent Company: NLB Group (Slovenia)
Regulator: National Bank of Serbia
FAQ
What happened to NLB Banka Beograd?
NLB Banka Beograd merged with Komercijalna Banka in April 2022 to form NLB Komercijalna Banka. Your accounts and access have been transferred to the merged entity.
Can I still use my old NLB Banka Beograd login?
Your credentials should work on the new NLB Komercijalna platform at nlbkb.rs. If not, contact customer service or visit a branch to update your access.
How big is NLB Komercijalna Banka?
NLB Komercijalna is Serbia’s 5th largest bank with 9.78% market share and total assets of 649 billion RSD as of 2024. It’s part of Slovenia’s NLB Group.
Why does NLB Group have 100% one-star reviews?
The parent NLB Group (Slovenia) has received severe criticism for alleged fraud protection failures, aggressive debt collection practices, and unresponsive customer service. Serbian operations may differ.
Is my money safe at NLB Komercijalna Banka?
Deposits are protected by Serbia’s Deposit Insurance Agency up to €50,000. However, given group-level complaints about fraud protection, monitor your accounts carefully.
How do I file a complaint?
Email [email protected], visit a branch, use the mobile app, or mail complaints to their Belgrade address. If unsatisfied, escalate to the National Bank of Serbia.
What is mKlik?
mKlik is NLB Komercijalna’s online and mobile banking platform. It provides account access, transfers, bill payments, and other banking services.
Did NLB Komercijalna win any awards?
Yes. Euromoney named NLB Komercijalna Banka the ‘Best Socially Responsible Bank in Serbia’ in 2024, recognizing financial results, innovation, and customer relationships.
What authentication does NLB Komercijalna use?
The bank uses two-factor authentication, biometric login (fingerprint/face), SMS verification codes, and PIN-based security for mobile and online access.
Should I be concerned about the NLB Group reviews?
The 100% one-star rating for NLB Slovenia is concerning. While Serbian operations may differ and the bank won a 2024 award, keep detailed records and monitor accounts closely.
Related Serbian Bank Guides
Other banks in Serbia and the Balkans:
- Intesa Banka Srbija – Major Serbian bank
- Raiffeisen Banka Srbija – Austrian-owned bank in Serbia
- UniCredit Bank Srbija – Italian banking group
- NLB Ljubljana – Parent bank in Slovenia
Last Updated on February 15, 2026
URL: https://log-in.me/nlbbankabeograd-belgrade-serbia/