Need to log in to Permanent TSB? Go to open24.ie and enter your Open24 number (found on the back of your Visa Debit Card), your internet password, and three digits of your Personal Access Number. PTSB is one of Ireland’s main retail banks, though customer reviews are mixed with significant complaints about app reliability and customer service.
⚠️ Note: “Permanent Group Holdings” is the parent company. The actual bank is called Permanent TSB (PTSB). Online banking is branded as Open24.
How to Log In to PTSB Open24
🖥️ Online Banking
- Go to open24.ie
- Enter your Open24 number (on back of Visa Debit Card)
- Enter your full internet password
- Enter 3 digits of your 6-digit Personal Access Number
- Access your accounts
📱 PTSB Mobile App
- Download “permanent tsb” app
- Available on Google Play and App Store
- Must be registered for Open24 first
- SMS code required for some features
- Branch/ATM locator and currency converter
📞 Register by Phone
- Call 0818 50 24 24
- Choose “Register for Open24”
- Have your Open24 number ready
- Answer security questions
- Get set up over the phone
What Customers Are Saying
Customer reviews for Permanent TSB are mixed to negative. The bank has received 544+ reviews on Trustpilot with significant concerns about digital banking reliability.
Common Complaints
- App issues – “Nothing but trouble with the app” – persistent problems even after password resets
- Access abroad – Customers report being locked out while traveling, unable to access accounts for days
- Long wait times – Phone queues “minimum 45 minutes without response”
- No business app – Business accounts require web portal only, no mobile app
- Missing features – No single transfer confirmation option available
If You Have a Complaint
- Visit your local PTSB branch
- Call Open24 Team: 0818 50 24 24
- Write to Customer Resolution Centre, Cork
- Use online complaint form at ptsb.ie
- Escalate to Financial Services and Pensions Ombudsman if unresolved
About Permanent TSB
Permanent TSB (PTSB) is one of Ireland’s main retail banks, offering personal and business banking services. The bank is part of Permanent TSB Group Holdings plc, listed on the Irish and London Stock Exchanges.
📊 Key Facts: Headquartered in Dublin, Ireland • One of Ireland’s largest retail banks • Offers mortgages, current accounts, savings, loans • Open24 online banking since 2000s • Listed on Euronext Dublin.
Contact Permanent TSB
Related Irish Bank Guides
- Bank of Ireland – Ireland’s oldest bank
- Allied Irish Banks – Major Irish bank
- Ulster Bank – Northern Ireland and Republic
- Anglo Irish Bank – Historical banking guide
- KBC Bank Ireland – Digital-focused bank
Frequently Asked Questions
How do I log in to Permanent TSB online banking?
Go to open24.ie and enter your Open24 number (found on the back of your Visa Debit Card), your full internet password, and three digits of your six-digit Personal Access Number.
What is my Open24 number?
Your Open24 number is printed on the back of your PTSB Visa Debit Card. You’ll need this number to log in to online banking and to register for the service.
How do I register for PTSB Open24?
Call 0818 50 24 24 and choose the option to ‘Register for Open24’. Have your Open24 number ready and answer some security questions. You’ll be set up over the phone.
Is there a PTSB mobile app?
Yes, the ‘permanent tsb’ app is available on iOS and Android. You must be registered for Open24 online banking first. Some features require SMS verification to your registered mobile number.
What is Permanent TSB’s customer service number?
Call 0818 50 24 24 for Open24 support or 0818 200 100 for business banking inquiries.
What is the difference between Permanent Group Holdings and Permanent TSB?
Permanent TSB Group Holdings plc is the parent company (holding company) listed on stock exchanges. Permanent TSB is the actual bank that provides retail banking services to customers.
Why can’t I access PTSB online banking abroad?
Some customers report access issues while traveling. If you experience problems abroad, try using different networks or contact 0818 50 24 24. Note that international calls may be needed if the Irish number doesn’t work from abroad.
How do I file a complaint with PTSB?
Visit your local branch, call 0818 50 24 24, write to Customer Resolution Centre in Cork, or use the online complaint form at ptsb.ie. If unresolved, escalate to the Financial Services and Pensions Ombudsman.
Is there a business banking app for PTSB?
No, PTSB does not have a dedicated business mobile app. Business customers must use the Business24 web portal at business24.ie for online banking.
What should I do if I forget my PTSB password?
Call the Open24 team at 0818 50 24 24 for password reset assistance. You may need to answer security questions to verify your identity before resetting.
Summary
Permanent TSB (PTSB) is one of Ireland’s major retail banks. Online banking is called Open24 – log in at open24.ie with your Open24 number, password, and Personal Access Number. Customer reviews are mixed, with common complaints about app reliability and access issues abroad. To register, call 0818 50 24 24. Note: “Permanent Group Holdings” is the parent company; the bank itself is “Permanent TSB.”
Last Updated on December 18, 2025
URL: https://log-in.me/permanentgroupholdings-dublin-ireland/