Royal Bank of Scotland India no longer offers retail banking services. The bank exited the Indian retail market in 2016 and rebranded to NatWest Markets Plc, India Branch in June 2019. If you’re looking for a personal banking login, you won’t find one – the parent company NatWest Group has a 1.4/5 rating on Trustpilot from 7,894 reviews with a troubling 86% one-star ratings. Here’s what happened and where to go now.
⚠️ Important: No Retail Banking Available
🔴 Retail Banking Closed in 2016
Royal Bank of Scotland India permanently closed its retail banking operations in 2016 as part of the parent company’s global restructuring. This means personal savings accounts, current accounts, credit cards, and personal loans are no longer available. If you had an account, it was either closed or transferred.
🟡 Rebranded to NatWest Markets in 2019
On June 24, 2019, the Reserve Bank of India approved the renaming from “The Royal Bank of Scotland plc, India Branch” to “NatWest Markets Plc, India Branch.” The RBS name no longer applies to operations in India.
Current Services: Corporate & Institutional Only
💼 What’s Available Now
NatWest Markets India now operates exclusively as a corporate and institutional bank. Services are limited to:
- Corporate banking for businesses
- Institutional client services
- Treasury and trading operations
- Foreign exchange services
🚫 No Longer Available
- Personal savings accounts
- Current/checking accounts
- Credit cards
- Personal loans
- Retail online banking
- Mobile banking apps for individuals
📍 Office Locations
NatWest Markets maintains offices in:
- Mumbai (headquarters)
- Gurugram (DLF Cyber City)
- Chennai
- Delhi
- Bengaluru
⚠️ Known Issues (NatWest Trustpilot: 1.4/5 – 7,894 reviews)
The parent company NatWest Group has significant customer service problems documented across thousands of reviews. While these primarily relate to UK retail banking (which India doesn’t have), they reveal concerning patterns about the organization:
🔴 86% One-Star Reviews
Over five out of every six NatWest customers rate their experience as the worst possible. This is one of the lowest ratings among major banks globally.
🔴 Unhelpful Chatbots
Customers report “impossible to get past the automated systems” with AI chatbots that don’t resolve issues and make reaching human support extremely difficult.
🔴 Account Opening Delays
Business customers report waiting months to open accounts, with applications stuck in processing indefinitely.
✅ Established Institution
Despite service issues, NatWest Group is one of the largest banking groups in the UK with over 200 years of history. Operations are regulated by the Reserve Bank of India.
Looking for Personal Banking in India?
Since RBS/NatWest no longer offers retail banking in India, consider these established alternatives:
🏦 Major Indian Banks
- State Bank of India (SBI) – Largest public sector bank
- HDFC Bank – Leading private sector bank
- ICICI Bank – Major private bank with global presence
- Axis Bank – Third largest private sector bank
🌍 International Banks in India
- HSBC India – Full retail and corporate services
- Citibank India – Consumer banking available
- Standard Chartered India – Retail and priority banking
- Deutsche Bank India – Corporate and investment banking
Contact NatWest Markets India
Mumbai Office (Headquarters):
Brady House, 14 Veer Nariman Road
Fort, Mumbai – 400023
Phone: +91 (22) 4002 1534
Gurugram Office:
Corporatedge, Office No 108-114
Level 1 Building No 10, Tower A
DLF Cyber City, Gurugram 122002
Email: [email protected]
Website: www.natwestmarkets.in
Hours: Monday to Saturday, 10 AM to 2 PM (2nd & 4th Saturday, Sunday, Bank Holidays closed)
FAQ
Can I still open a personal bank account with RBS India?
No. Royal Bank of Scotland India closed all retail banking operations in 2016. The bank now operates only as NatWest Markets for corporate and institutional clients. Personal banking is not available.
What happened to my old RBS India account?
If you had an account with RBS India before 2016, it was either closed or transferred during the exit. Contact NatWest Markets India at +91 (22) 4002 1534 for historical records.
Why did RBS leave the Indian retail market?
RBS exited retail banking in India as part of a global restructuring following the 2008 financial crisis. The bank received a massive UK government bailout and was required to reduce its international operations and focus on UK markets.
Is NatWest Markets the same as RBS India?
NatWest Markets Plc, India Branch is the legal successor to The Royal Bank of Scotland plc, India Branch. The name was officially changed in June 2019. However, it only serves corporate and institutional clients, not retail customers.
Can businesses still use NatWest Markets India?
Yes. NatWest Markets India continues to provide corporate and institutional banking services including treasury operations, foreign exchange, and corporate lending. Contact [email protected] for business inquiries.
Why does NatWest have such terrible reviews?
NatWest Group has a 1.4/5 Trustpilot rating with 86% one-star reviews, primarily from UK retail customers complaining about automated systems, account access issues, and poor customer service. These issues relate to UK retail operations.
Is there a mobile app for NatWest Markets India?
NatWest Markets India does not offer a retail mobile banking app since it doesn’t serve individual customers. Corporate clients may have access to institutional trading platforms through separate arrangements.
Which international bank should I use in India instead?
For international banking in India, consider HSBC India, Citibank India, or Standard Chartered India, all of which offer full retail banking services. Indian banks like HDFC, ICICI, and SBI also offer excellent digital banking.
Is NatWest Markets India regulated?
Yes. NatWest Markets Plc, India Branch is regulated by the Reserve Bank of India (RBI) and operates under Indian banking regulations. It has 5 branches registered in Mumbai City.
Can NRIs use NatWest in India?
NatWest Markets India does not offer NRI accounts or retail services. Non-Resident Indians should consider Indian banks like SBI, HDFC, or ICICI which all offer dedicated NRI banking services.
Related Bank Guides
Looking for other international banks or banks that were restructured?
- HFC Bank UK – Another defunct UK bank (absorbed by HSBC)
- NatWest UK – Parent company retail banking
- HSBC India – International bank with full retail services
- ICICI Bank – Major Indian private bank
Last Updated on February 15, 2026
URL: https://log-in.me/royalbankofscotlandindia-mumbai-india/