St. Galler Kantonalbank (SGKB) is the cantonal bank of St. Gallen in eastern Switzerland. To log in to SGKB E-Banking, go to www.sgkb.ch/en/e-banking and use your credentials with PIN or Touch ID/Face ID authentication. This guide covers login methods, known issues, and contact details.
Quick Access
How to Log In to SGKB E-Banking
E-Banking (Web)
- Go to www.sgkb.ch/en/e-banking
- Enter your contract number/username
- Enter your password
- Confirm via mobile app or SMS code
- Access your accounts 24/7
SGKB Mobile App
- Download from App Store or Google Play
- One-time login with PIN
- Or use Touch ID / Face ID
- Customizable dashboard
- Requires iOS 16.0+
Mobile Features
- Scan deposit slips with camera
- Intelligent payment interface
- Card management (adjust limits)
- Order new PIN, block cards
- Top up PrePaid Mastercard
Known Issues (Trustpilot: 1.8/5)
SGKB has a 1.8 out of 5 star rating on Trustpilot from 23 reviews, with 92% being 1-star. This is one of the lowest ratings among Swiss cantonal banks.
Slow App Performance
Multiple customers report the mobile app operates extremely slowly, particularly during peak times like monthly paydays when many users access their accounts simultaneously.
E-Banking System Outages
Customers report frequent E-Banking system failures and downtime. If you can’t log in during normal hours, check if the system is down before troubleshooting your own setup.
High Foreign Transaction Fees
Users complain about CHF 1.50 fee per foreign purchase regardless of amount. Be aware of these charges when using your card internationally.
Customer Service Complaints
Reviewers describe staff as unfriendly and unhelpful. Some report transactions not being executed despite agreements, and difficulty resolving transfer errors.
Troubleshooting & Security Tips
Common Problems & Fixes
App running slow: Try during off-peak hours (avoid end of month). Clear app cache and ensure you have the latest version.
Can’t log in: First check if the system is down (try later or check SGKB social media). If persistent, call +41 71 231 31 31.
Touch ID/Face ID not working: Go to app settings and re-enable biometric login. You may need to re-enter your PIN first.
Need to apply for E-Banking: Visit sgkb.ch/en/e-banking/apply-for-e-banking to register.
Security Tips
- Never share your login credentials
- SGKB will never ask for passwords via email
- Only access E-Banking via www.sgkb.ch
- Use Face ID/Touch ID for convenience
- Block cards instantly via the app if lost
- Review transactions regularly
- Report suspicious activity immediately
Contact SGKB
Main Phone:
+41 71 231 31 31
Website: www.sgkb.ch
Headquarters:
St. Leonhardstrasse 25
9001 St. Gallen, Switzerland
E-Banking Help:
sgkb.ch/de/e-banking/hilfe
About St. Galler Kantonalbank
St. Galler Kantonalbank (SGKB) is the cantonal bank of the Canton of St. Gallen in eastern Switzerland. With total assets of CHF 45.6 billion (2024, up 10.3% from prior year), SGKB serves private and business clients in the region. The bank is authorized and supervised by FINMA (Swiss Financial Market Supervisory Authority) and offers comprehensive banking services including savings, mortgages, investments, and business banking.
Frequently Asked Questions
Last Updated on December 16, 2025
URL: https://log-in.me/stgallerkantonalbank-stgallen-switzerland/