Thurgauer Kantonalbank (TKB) is the cantonal bank of Thurgau, serving customers since 1871. To log in to TKB E-Banking, use the OLIVIA portal at www.tkb.ch with the OLIVIA Key app for PhotoTAN authentication. This guide covers the OLIVIA system, known issues, and contact details.
Quick Access
How to Log In to TKB OLIVIA
OLIVIA E-Banking (Web)
- Go to www.tkb.ch
- Click on OLIVIA login
- Enter your credentials
- Open OLIVIA Key app
- Scan PhotoTAN mosaic code
OLIVIA Mobile Banking
- Download OLIVIA Mobile Banking app
- Requires OLIVIA Key app too
- Full mobile banking features
- All TKB digital services in one portal
- Single login for everything
OLIVIA Key App (Auth)
- Download OLIVIA Key separately
- Uses PhotoTAN procedure
- Scan colored mosaic codes
- Required for all logins
- Confirms transactions
Troubleshooting & Security Tips
Common Problems & Fixes
Can’t scan PhotoTAN: Ensure good lighting, hold phone steady, and clean camera lens. The colored mosaic must be fully visible.
OLIVIA Key not working: Update to latest app version. Contact helpdesk at 0848 111 447 (Mon-Fri 8-18).
Need E-Banking hotline: Call +41 52 635 23 23 (Mon-Fri 7:45-18:00).
TWINT issues: For TWINT-specific problems, call 0848 111 448.
Security Tips
- Never share PhotoTAN codes
- TKB will never ask for credentials via email
- Only log in through www.tkb.ch
- Keep OLIVIA apps updated
- Report lost phone immediately
Contact TKB
E-Banking Hotline:
+41 52 635 23 23
Mon-Fri 7:45-18:00
OLIVIA Key Helpdesk:
0848 111 447
Mon-Fri 8:00-18:00
Headquarters:
Bankplatz 1
8570 Weinfelden, Switzerland
SWIFT: KBTGCH22XXX
About Thurgauer Kantonalbank
Thurgauer Kantonalbank (TKB) is the cantonal bank of Thurgau, serving customers since 1871. With total assets of CHF 35.4 billion (2024, up 8% from prior year) and annual profit of CHF 218.8 million, TKB provides comprehensive banking services. Deposits are protected up to CHF 100,000 through Switzerland’s deposit guarantee scheme.
Frequently Asked Questions
What is OLIVIA at TKB?
OLIVIA is TKB’s unified customer portal that combines E-Banking with other digital services under a single login. It replaces the old separate E-Banking system.
What is the OLIVIA Key app?
OLIVIA Key is TKB’s authentication app using PhotoTAN. You scan colored mosaic codes to log in and confirm transactions. It’s required for all OLIVIA E-Banking access.
Do I need two apps for TKB banking?
Yes. You need OLIVIA Mobile Banking for transactions and OLIVIA Key for authentication. Both apps work together for secure mobile banking.
What is PhotoTAN?
PhotoTAN is a secure login method where you scan a colored mosaic code displayed on screen with the OLIVIA Key app. It’s more secure than SMS codes.
What is TKB’s E-Banking hotline?
Call +41 52 635 23 23 for E-Banking support, available Monday to Friday from 7:45 to 18:00.
How do I get help with OLIVIA Key?
Call the OLIVIA Key helpdesk at 0848 111 447, available Monday to Friday from 8:00 to 18:00.
What is TKB’s SWIFT code?
The SWIFT/BIC code for Thurgauer Kantonalbank is KBTGCH22XXX.
Is my money safe at TKB?
Yes. TKB is a cantonal bank with deposits protected up to CHF 100,000 per depositor through Switzerland’s esisuisse deposit guarantee scheme.
Does TKB have TWINT?
Yes, TKB offers TWINT through a separate app (TKB TWINT). For TWINT support, call 0848 111 448.
What if I lose my phone?
Contact TKB immediately to block your OLIVIA Key access. Call the E-Banking hotline at +41 52 635 23 23 to prevent unauthorized access.
Last Updated on December 16, 2025
URL: https://log-in.me/thurgauerkantonalbank-weinfelden-switzerland/