UBS is Switzerland’s largest bank and a global wealth management leader. To log in to UBS E-Banking, go to ebanking-ch.ubs.com and use the UBS Access App on your smartphone for authentication. The app uses QR code scanning for secure login without a physical card reader.
Quick Access
How to Log In to UBS E-Banking
E-Banking (Desktop)
- Go to ebanking-ch.ubs.com
- Enter your contract number
- Click “Next”
- Select “Access App” as login method
- Open UBS Access App on your phone
- Scan the QR code on screen
- Confirm login in the app
Mobile Banking App
- Download UBS Mobile Banking app
- Open the app
- Enter your contract number
- Authenticate via Face ID, fingerprint, or PIN
- Access your accounts
Tip: The mobile app integrates with Access App for seamless authentication.
Access App Setup
- Register mobile number in E-Banking
- Download UBS Access App
- Wait for activation PIN by mail
- Enter PIN in the app
- Complete activation
Note: Activation PIN comes by physical mail (not email) for security.
Known Issues (Trustpilot: 3.7/5 ⭐)
UBS has a 3.7/5 rating on Trustpilot from 1,222 reviews. Despite being Switzerland’s largest bank, 58% of reviews are 1-star, indicating significant customer frustration.
🔴 Critical: Contract Blocked
“There is currently no way to unblock your contract online” – UBS documentation. If you enter your PIN incorrectly 5 times, your Access Card gets blocked. After 4 wrong attempts, call support immediately before the 5th attempt.
Fix: Contact Digital Banking Support via callback. No self-service unblock available.
⚠️ QR Code Scanning Problems
Users report the Access App failing to scan QR codes on the login page.
Fixes: Increase screen brightness to maximum. Ensure camera is focused. Check internet connection. Close and reopen Access App. Restart your phone.
⚠️ Customer Service Runaround
“I had CHF 100,000 to invest and was passed around from department to department – no one could help.” Multiple customers report being transferred between departments with no resolution.
Fix: Request callback through E-Banking portal rather than calling general lines. Be specific about your issue type when scheduling.
⚠️ High Fees
“Tax report statement costs me 1,400 dollars” – Customer complaint. UBS premium services come with premium prices.
Tip: Check fee schedules before requesting services. Some documents may be available digitally at lower cost.
Troubleshooting & Security Tips
Common Problems & Fixes
Forgot contract number?
Check your E-Banking documents or contact letters from UBS.
Access App not working?
1. Check internet connection
2. Update to latest app version
3. Restart phone
4. Re-register if needed
Browser issues?
UBS no longer supports outdated browsers. Use latest Chrome, Firefox, Safari or Edge.
Can’t complete 3-D Secure?
The Access App handles credit card purchase verification. Ensure push notifications are enabled.
🔒 Security Tips
- Type ubs.com directly – never use search engine links
- Only scan QR codes on the official login page
- Never scan QR codes from emails or SMS
- Keep Access App updated
- Enable push notifications for security alerts
- Review new payees carefully before approving
- Log out after each session
Contact UBS
Digital Banking Support: Via callback through E-Banking portal
Support Hours: Monday-Friday, 8:00am – 8:00pm
General Email: [email protected]
Data Protection: [email protected]
Head Office: UBS AG, PO Box 8098, Zürich, Switzerland
Tip: Save time when calling by identifying yourself via the Access App instead of answering security questions over the phone. For 084-numbers, charges may apply (up to CHF 0.08/minute).
About UBS
UBS Group AG is Switzerland’s largest bank and one of the world’s leading wealth management firms. Founded in 1862, UBS merged with Swiss Bank Corporation in 1998 and acquired Credit Suisse in 2023, creating a global financial services giant. Headquartered in Zurich, UBS serves private, corporate, and institutional clients with banking, asset management, and wealth management services across 50+ countries.
FAQ
How do I log in to UBS E-Banking?
Go to ebanking-ch.ubs.com, enter your contract number, and authenticate using the UBS Access App by scanning the QR code displayed on screen.
What is the UBS Access App?
The UBS Access App is a smartphone security application that replaces physical card readers. It uses QR code scanning for secure login and also handles 3-D Secure verification for credit card purchases.
How do I set up the UBS Access App?
Register your mobile number in E-Banking, download the Access App from your app store, wait for the activation PIN to arrive by physical mail, then enter the PIN in the app to complete activation.
Why can’t I scan the QR code in UBS E-Banking?
Common fixes include increasing screen brightness, ensuring the camera is focused, checking internet connection, closing and reopening the Access App, and restarting your phone.
What happens if my UBS contract is blocked?
If you enter your PIN incorrectly 5 times, your Access Card gets blocked. There is no online self-service unblock option – you must contact Digital Banking Support via callback.
Does UBS still use Access Cards?
Yes, UBS still supports Access Cards as an alternative login method, but the Access App is the recommended modern approach. Access Cards are blocked after 5 incorrect PIN entries.
How do I contact UBS customer service?
UBS advisors are available Monday-Friday 8am-8pm. The recommended method is requesting a callback through the E-Banking portal rather than calling directly, as this reduces wait times.
Last Updated on December 16, 2025
URL: https://log-in.me/ubs-zurich-switzerland/