How to Log In to UBA Internet Banking
Access your UBA account online through the official internet banking portal:
- Go to ibank.ubagroup.com
- Enter your User ID
- Enter your Password
- Click “Login”
- Enter the OTP sent to your registered phone
First time? Register directly on the login page – you’ll need your account number and registered phone number.
Can’t log in? Jump to troubleshooting for solutions.
UBA Mobile App
Download the official UBA Mobile App for banking on the go:
iPhone/iPad:
- Open App Store
- Search “UBA Mobile Banking”
- Download and install
- Log in with your internet banking credentials
Android:
- Open Google Play Store
- Search “UBA Mobile Banking”
- Download and install
- Log in with your internet banking credentials
Mobile App Features
- Check account balance
- Transfer to UBA and other banks
- Pay bills (DSTV, PHCN, etc.)
- Buy airtime and data
- View transaction history
- Request statements
- Block/unblock cards
USSD Banking (*919#)
No internet? Use UBA’s USSD code to bank without data:
Dial *919# from your registered phone number to access your account.
Common USSD Codes
- Transfer money: *919*3*Account Number*Amount#
- Buy airtime (self): *919*Amount#
- Buy data: *919*14#
- Check balance: *919*00#
- Open account: *919*20#
- Block card: *919*911#
USSD Limits & Charges
- With PIN: N20,000 per transaction/day
- With Token: N1,000,000 per transaction/day
- Airtime limit: N5,000 per day
- USSD fee: N6.98 per session (first use is free)
Troubleshooting Login Problems
Can’t access your UBA account? Here are solutions to common issues:
Internet Banking or App Not Working
Symptoms: Website won’t load, app crashes, “service unavailable” error
- Use USSD: Dial *919# – works when internet banking doesn’t
- Check UBA social media: @aboraboraBanking on Twitter for updates
- Peak hours: Month-end and salary days have heavy traffic – try early morning
- Clear browser cache: Old data can cause loading issues
OTP Not Received
Error: Verification code never arrives
- Wait 2-3 minutes: OTPs can be delayed during peak hours
- Check network signal: Weak signal delays SMS delivery
- Correct number? OTP goes to registered phone only
- Changed number? Visit a UBA branch to update your phone number
- Request new OTP: Click resend after waiting 60 seconds
“Invalid Credentials” Error
Error: “Invalid username or password”
- Caps lock: Passwords are case-sensitive
- User ID: Use your User ID, not account number
- Reset password: Click “Forgot Password” on the login page
- Locked out? After multiple wrong attempts, call customer service
Mobile App Problems
Symptoms: App crashes, won’t open, or freezes
- Update app: Download latest version from app store
- Clear cache: Settings → Apps → UBA → Clear Cache
- Reinstall: Delete and re-download the app
- Free up storage: App needs space to function properly
- Use web instead: ibank.ubagroup.com works on mobile browsers
USSD Transaction Failed
Error: “Transaction could not be completed”
- Registered line? USSD only works from your registered phone number
- Correct PIN: Using wrong PIN will fail the transaction
- Sufficient balance: Check you have enough funds including charges
- Daily limit: You may have exceeded N20,000 daily limit
- Try again: Network glitches can cause temporary failures
Account Blocked or Restricted
- BVN not linked: Ensure your BVN is properly connected
- KYC update: Visit a branch with valid ID to update your records
- Dormant account: Accounts with no activity may be restricted
- Contact bank: Call +234-02012808822 for assistance
Contact UBA Customer Service
Get help from UBA’s 24/7 Customer Fulfilment Centre:
- Phone: +234-02012808822
- Alternative: +234-02012808800
- Email: [email protected]
- Twitter: @aboraboraBanking
- Head Office: UBA House, 57 Marina, Lagos
Security Tips
Protect your UBA account from fraud:
- Official URL only: Always use ibank.ubagroup.com
- Never share OTP: UBA staff will never ask for your OTP
- Ignore “account upgrade” calls: These are always scams
- Block stolen card: Dial *919*911# immediately if your card is stolen
- Check sender: Official SMS comes from “UBA” not random numbers
- Report fraud: Call +234-02012808822 immediately if you suspect fraud
Frequently Asked Questions
⚠️ Known Issues with UBA Mobile App
🔴 Constant Crashes: “App crashes every time you use auto-complete when filling in any input” – UX is fundamentally broken. App has been crashing for weeks at a time, requiring uninstall/reinstall cycles.
🔴 Device Deactivation Loop: “Even when you log in, after a few minutes it crashes saying your device has been deactivated, requiring you to log in again repeatedly.”
⚠️ March 2025 Update Issues: After update, app runs at “snail’s pace” – logging in and transactions that normally take seconds now take 5+ minutes.
⚠️ Dashboard Blank: Balance and account number not showing on dashboard – just blank. Multiple accounts only show one account at a time.
⚠️ No Transaction Receipts: “App now rarely sends confirmation of transaction receipts, leading to disputes.”
💡 UBA Workarounds
- Use *919# USSD code as more reliable alternative
- Disable keyboard auto-complete to prevent crashes
- Take screenshots of all transactions immediately
- Contact: +234-700-225-5822 for issues
What is the UBA USSD code for money transfer?
Dial *919*3*Account Number*Amount# from your registered phone number to transfer money. For example, *919*3*1234567890*5000# to send N5,000. You’ll be prompted for your PIN to complete the transaction.
Why is my UBA internet banking not working?
UBA internet banking may be down due to maintenance or high traffic, especially during month-end. Try using USSD banking (*919#) as a backup. Clear your browser cache or try a different browser. Check @aboraboraBanking on Twitter for service announcements.
How do I reset my UBA internet banking password?
Click ‘Forgot Password’ on the login page at ibank.ubagroup.com. You’ll need your User ID and registered phone number. If you can’t reset online, visit any UBA branch with your ID card.
What is the UBA customer service number?
Call UBA’s 24/7 Customer Fulfilment Centre at +234-02012808822 or +234-02012808800. You can also email [email protected] or reach them on Twitter @aboraboraBanking.
How much can I transfer using UBA USSD?
With your PIN, you can transfer up to N20,000 per transaction and per day. With a hardware token, the limit increases to N1,000,000. Airtime purchases are limited to N5,000 per day.
How do I block my UBA card if stolen?
Dial *919*911# from your registered phone number to block your card immediately. You can also call +234-02012808822 or use the UBA mobile app. Visit a branch for a replacement card.
Why am I not receiving OTP from UBA?
OTPs can be delayed during peak hours or due to network issues. Wait 2-3 minutes before requesting a new one. Ensure your phone has good signal and your registered number is correct. If problems persist, contact customer service.
Can I use UBA USSD without internet?
Yes! UBA’s *919# USSD code works without internet. It uses your phone’s GSM network, so you only need phone signal, not data. This makes it reliable when internet banking is unavailable.
Last Updated on November 29, 2025
URL: https://log-in.me/unitedbankforafrica-lagos-nigeria/