Valiant is a major Swiss regional bank headquartered in Bern, serving German-speaking Switzerland with 100+ branches. To log in to Valiant E-Banking, use the Valiant App (recommended) or CrontoSign Swiss for authentication via mosaic code scanning.
Quick Access
How to Log In to Valiant E-Banking
Valiant App (Recommended)
- Download Valiant App
- Open the app
- Use fingerprint or Face ID
- Access E-Banking directly
Tip: The app won Best of Swiss Apps Bronze Award 2024. Setup takes 5 minutes and is completely paperless.
CrontoSign Swiss
- Go to Valiant E-Banking login
- Enter contract number
- Enter personal password
- Mosaic code appears on screen
- Scan with CrontoSign Swiss app
- Enter the code shown on device
No smartphone? Order a reading device for CHF 50 (first device free for business).
First-Time Setup
- Download Valiant App
- Order E-Banking in-app
- Verify identity digitally
- Set up biometric login
- Start banking (5 min total)
Note: Activation is paperless – no mail activation codes needed with the Valiant App.
Known Issues (Trustpilot: 1.3/5 ⭐)
Valiant has a concerning 1.3/5 rating on Trustpilot from 78 reviews, with 85% being 1-star ratings. Most complaints focus on customer service rather than the E-Banking system itself.
🔴 Critical: Excessive Security Questions
“Called the hotline because password wasn’t working. The person asked me 10 security questions. The tenth one I wasn’t sure about so he told me he couldn’t help me. Definitely closing my account.” – Customer complaint
Tip: Before calling support, gather all your account documents. Be prepared for extensive verification. Consider visiting a branch in person instead.
⚠️ Customer Service Frustration
Multiple customers describe difficulties getting help with basic issues. The verification process is described as “useless” by frustrated users.
Alternative: For complex issues, visit a Valiant branch with ID rather than calling. The bank has 100+ branches across German-speaking Switzerland.
Troubleshooting & Security Tips
Common Problems & Fixes
Password not working?
1. Check caps lock
2. Clear browser cache
3. Try a different browser
4. Contact E-Banking Center
Mosaic won’t scan?
Increase screen brightness. Hold phone steady. Ensure good lighting conditions.
App won’t recognize fingerprint?
Re-register fingerprint in phone settings, then re-enable in Valiant app.
Need a reading device?
Call 031 320 91 11 to order (CHF 50, first device free for business).
🔒 Security Tips
- Use Valiant App for most secure login
- Enable biometric authentication
- Never share your contract number
- Only scan mosaics from official Valiant pages
- Log out after each session
- Review transactions regularly
Contact Valiant
E-Banking Center: +41 31 952 22 50
General Line: +41 31 320 91 11
Hours: Monday-Friday 7:30-21:00, Saturday from 9:00
Headquarters: Bundesplatz 4, 3001 Bern, Switzerland
SWIFT/BIC: VABORCHB
Branches: 100+ locations across German-speaking Switzerland (BE, SO, AG, LU, ZH, VS, FR, NE, JU, VD, BS)
About Valiant
Valiant Holding AG is a Swiss retail and commercial bank headquartered in Bern. With over 100 branches across German-speaking Switzerland, it’s one of the country’s largest regional banks. Valiant provides traditional banking services including savings accounts, mortgages, and business banking to individuals and SMEs. The bank operates exclusively in Switzerland and focuses on personal, local banking relationships.
FAQ
How do I log in to Valiant E-Banking?
Use the Valiant App with fingerprint/Face ID (recommended) or CrontoSign Swiss to scan a mosaic code after entering your contract number and password.
What is CrontoSign Swiss?
CrontoSign Swiss is a login method that uses mosaic code scanning. After entering your credentials, you scan the on-screen mosaic with the CrontoSign Swiss app to generate a one-time code.
Can I use Valiant E-Banking without a smartphone?
Yes, you can order a physical reading device for CHF 50 (first device free for business customers) by calling 031 320 91 11.
How long does it take to set up Valiant E-Banking?
With the Valiant App, you can order and activate E-Banking in about 5 minutes – completely paperless with digital identity verification.
Why does Valiant have low Trustpilot ratings?
Most complaints relate to customer service experiences, particularly the extensive security verification required when calling support. The E-Banking system itself generally works well.
What are Valiant E-Banking support hours?
The E-Banking Center is available Monday-Friday 7:30am-9pm and Saturday from 9am at +41 31 952 22 50.
Last Updated on December 16, 2025
URL: https://log-in.me/valiantholdingag-berne-switzerland/