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🔑 How to Log In to Volkswagen Bank
Need to access your VW Bank account? Here are the two fastest ways:
Mobile App
- Open the Volkswagen Bank app
- Enter your username
- Use fingerprint, Face ID, or password
- You’re in!
Online Banking (Web)
- Go to banking.volkswagenbank.de
- Enter your username (Benutzername)
- Enter your PIN
- Confirm with photoTAN if required
🚨 Can’t log in? Jump to troubleshooting
Key Facts
- Part of Volkswagen Financial Services AG
- Based in Braunschweig, Germany
- photoTAN required for secure transactions
- Available 24/7
📱 Banking App
The Volkswagen Bank Banking app lets you manage your finances on the go – fast, convenient, and free:
iPhone/iPad:
- Open App Store
- Search “Volkswagen Bank Banking”
- Download the free app (iOS 14.2+)
- Sign in with your credentials
Android:
- Open Google Play
- Search “Volkswagen Banking”
- Download the free app
- Sign in with your credentials
App Features
- View account balances and transactions
- Make transfers and payments
- Set up standing orders
- View statements
- Fingerprint and Face ID support
- Credit card details
- Secure banking on the move
- No data collection by developer
photoTAN App
For transaction authorisation, you’ll also need the photoTAN app:
- iOS App Store
- Google Play Store
- App2App service connects both apps automatically
🔐 Online Banking
VW Bank Online Banking gives you full control of your finances from any browser:
Login Portal
- Main URL: banking.volkswagenbank.de
- Alternative: banking.vwfs.de
Customer Portal
- Kundenportal: fs.automotive.vwfs.de
- Manage leasing and financing contracts
Available Services
- Account overview and transaction history
- Domestic and international transfers
- Standing orders management
- Vehicle financing details
- Digital insurance folder (Versicherungsordner)
🔧 Troubleshooting
Having trouble accessing your account? Here are solutions to common issues.
Forgotten PIN
- Click “PIN vergessen” on the login page
- Follow the verification steps
- Set a new PIN
- Or contact customer service
photoTAN Not Working
- Ensure both apps are updated
- Check internet connection
- Re-register your device if needed
- Contact support for new activation
App Issues
- Requires iOS 14.2 or later
- Update to the latest version
- Clear app cache if problems persist
- Reinstall if necessary
Contact Support
- Phone: 0531 212-2000
- Available Monday to Friday
- Website: volkswagenbank.de
🛡️ Security Tips
Keep your account safe:
✅ Do This:
- Use the official apps only
- Enable biometric authentication
- Keep photoTAN app updated
- Type URLs directly in browser
❌ Don’t Do This:
- Never click links in emails
- Don’t share your PIN
- Don’t use public WiFi for banking
- Never share photoTAN codes
📞 Contact Volkswagen Bank
Need help?
Phone Support:
- General: 0531 212-2000
- Monday to Friday business hours
Address:
- Volkswagen Bank GmbH
- Gifhorner Str. 57
- 38112 Braunschweig, Germany
ℹ️ About Volkswagen Bank
Volkswagen Bank is part of Volkswagen Financial Services AG:
- Full-service German bank specialising in vehicle financing
- Offers savings accounts, loans, and credit cards
- Headquartered in Braunschweig
- Part of the Volkswagen Group
❓ Frequently Asked Questions
How do I log in to Volkswagen Bank online banking?
Go to banking.volkswagenbank.de, enter your username (Benutzername) and PIN. Use photoTAN for transaction authorisation.
Is there a mobile app for Volkswagen Bank?
What is photoTAN and do I need it?
photoTAN is a secure authentication method for authorising transactions. You’ll need the separate photoTAN app installed alongside the banking app for secure transfers.
What’s the difference between the Banking app and Customer Portal?
The Banking app is for accounts, transfers, and payments. The Customer Portal (Kundenportal) at fs.automotive.vwfs.de is specifically for managing leasing and financing contracts.
I forgot my PIN. How do I reset it?
On the login page, click “PIN vergessen” (forgot PIN) and follow the verification steps. Alternatively, contact customer service at 0531 212-2000 for assistance.
Can I use fingerprint or Face ID to log in?
Yes, the Banking app supports Touch ID (fingerprint) and Face ID for quick and secure login after initial setup with your username and PIN.
Is there an alternative login URL?
Yes, you can also access online banking at banking.vwfs.de. Both URLs lead to the same secure banking platform.
What can I do after logging in?
You can view account balances and transactions, make transfers and payments, set up standing orders, view statements, and manage your credit card details.
Is Volkswagen Bank online banking secure?
Yes. It uses PIN authentication plus photoTAN for transactions. The app doesn’t collect personal data. Always use the official apps and never share your credentials.
Where is Volkswagen Bank located?
Volkswagen Bank GmbH is headquartered at Gifhorner Str. 57, 38112 Braunschweig, Germany. It’s part of Volkswagen Financial Services AG.
Last Updated on January 4, 2026
URL: https://log-in.me/volkswagenbank-braunschweig-germany/