Arion Bank ❤️ Log In

Web Banking

1. Open Arion Bank’s netbank login page.
2. Sign in with electronic ID, app authentication, or username, password, and SMS authentication.
3. Finish the security step on your phone or in your authenticator app.
4. Once you are inside, you can manage the same accounts you use in the Arion app.

Arion App

1. Open the Arion app on your phone.
2. Use the same login details you use for the normal netbank.
3. Finish authentication with electronic ID, app authentication, or SMS if asked.
4. After setup, you can use your app PIN and biometrics if your phone supports them.

What People Often Try

• They keep retrying after a failed PIN or authentication step.
• They try the app before setting up app authentication.
• They switch phones and expect the old setup to still work.
• They wait for a code on a phone number that is no longer current.
• They use a locked electronic ID and hope the next try will work.

What They Should Do Instead

• Stop after repeated failures and switch to another verified sign-in method.
• Set up app authentication inside netbank settings first if that method is not ready yet.
• Re-register the app on the new phone instead of trying the old device flow.
• Update your mobile number in netbank settings if SMS login is the issue.
• Visit a branch with valid ID if your electronic ID PIN is forgotten or locked.

Troubleshooting Tips

• If app authentication is not working, check whether you actually activated it under Settings > App authentication in netbank.
• If SMS sign-in fails, make sure your phone number is confirmed in netbank settings.
• If your app keeps breaking after a phone change, go through the login setup again on the new phone.
• If your electronic ID PIN is forgotten or locked, Arion says you need to visit a branch with valid identification to reactivate it.
• If the app login is failing, try web banking instead while you sort out the phone problem.

Security Tips

• Type the Arion Bank address yourself. Do not sign in from random links in email or text messages.
• Never share your password, PIN, account number, or security code by phone, email, or social media.
• If you think you were tricked, contact Arion right away on 444 7000 or email [email protected].
• Outside normal opening hours, cardholders can use the emergency card service on 525 2000.
• If you see strange transactions, stop trying to log in and report the problem first.

Regular Help

• Call centre: 444 7000
• Webchat is available 24/7.
• The call centre is open on weekdays from 9:00 to 16:00.
• Branches can help in person if your login problem needs ID checking.

When It Is More Serious

• Fraud and phishing reports: [email protected]
• Card emergency outside normal hours: 525 2000
• If your electronic ID is unusable, bring valid ID to a branch for reactivation help.
• If you need to book advice at a branch, Arion says to use the chat booking option.