Can’t log in to Banco Internacional? BI offers multiple digital banking channels including InterBanking web portal and mobile apps for personal and business customers. This guide covers all login methods, mobile app features, and troubleshooting tips for Guatemalan customers.
Quick Access
How to Log In to Banco Internacional
InterBanking Web
- Go to bi.com.gt
- Click “InterBanking”
- Enter your user ID
- Enter your password
- Complete token verification
InterBanking Móvil App
- Download InterBanking Móvil app
- Open the app
- Enter your credentials
- Verify with soft token
- Enable biometric login
BancaSAT (Tax Portal)
- Access through InterBanking
- Select BancaSAT option
- Enter NIT (tax ID)
- Pay taxes directly
- Download tax receipts
InterBanking Features
- Account Management – View balances and transaction history across all accounts
- Fund Transfers – Transfer between BI accounts and to other Guatemalan banks
- BancaSAT Integration – Pay SAT taxes directly through online banking
- Bill Payments – Pay utilities, telecom, and services
- Soft Token – Built-in security token for transaction verification
- Statement Download – Export account statements in PDF format
- Card Services – View credit card details and pay balances
- Business Banking – Separate InterBanking Empresarial for corporate clients
Common Login Issues
Forgot Password?
Click “Olvidé mi contraseña” on the login page. You’ll receive a reset link via SMS or email to your registered contact details. Visit a branch with your DPI if you need to update your contact info first.
Token Not Working?
If your soft token shows invalid codes, check that your phone’s date and time are set to automatic. Uninstall and reinstall the app if the issue persists, then re-activate your token at a branch.
Account Blocked?
Your account is blocked after several wrong password attempts. Call Banco Internacional at 2338-6363 to verify your identity and unblock your InterBanking access.
App Crashes or Errors?
Update to the latest version of InterBanking Móvil from your app store. Clear the app cache in your phone settings. If problems continue, try uninstalling and reinstalling the app.
About Banco Internacional
Banco Internacional (BI) is one of Guatemala’s leading private banks, providing comprehensive financial services to personal, business, and corporate customers. The bank has established a strong presence throughout Guatemala with an extensive branch and ATM network.
BI offers a full suite of digital banking services through InterBanking, including integration with Guatemala’s tax authority (SAT) for convenient tax payments. The bank serves customers ranging from individuals to large corporations with products including savings accounts, loans, credit cards, and investment services.
Contact Information
Phone Support
Customer Service: 2338-6363
From USA: 1-877-424-0002
WhatsApp: +502 2338-6363
Head Office
Torre BI
7a Avenida 11-59, Zona 9
Guatemala City, Guatemala
Frequently Asked Questions
What is the Banco Internacional online banking URL?
Access InterBanking through the main website at bi.com.gt and click the InterBanking option in the menu.
How do I download the InterBanking Móvil app?
InterBanking Móvil is available for free on the Apple App Store and Google Play Store. Search for ‘InterBanking Móvil’ to find the official app.
What is BancaSAT?
BancaSAT is a service that allows you to pay your SAT (Guatemala tax authority) obligations directly through InterBanking using your NIT number.
How do I register for InterBanking?
Visit any Banco Internacional branch with your DPI (identification document) to register for InterBanking. You’ll receive your credentials and token activation.
What is a soft token?
A soft token is a security feature in the InterBanking app that generates one-time codes for verifying transactions, replacing physical token devices.
How do I contact Banco Internacional customer service?
Call 2338-6363 in Guatemala, 1-877-424-0002 from the USA, or send a message via WhatsApp to +502 2338-6363.
Can I transfer money to other banks through InterBanking?
Yes, InterBanking supports transfers to accounts at other Guatemalan banks through the ACH interbank transfer system.
Is there separate banking for businesses?
Yes, corporate customers use InterBanking Empresarial, a separate platform designed for business banking needs with additional features.
Can I pay bills through InterBanking?
Yes, InterBanking allows you to pay utilities, telecom services, and other registered billers directly from your account.
What should I do if my InterBanking is blocked?
Call Banco Internacional at 2338-6363 to verify your identity and request account unblock. Have your DPI ready for verification.
Other Banks in Central America
Looking for other banks in Guatemala or Central America? Check out our login guides for Banco Industrial Guatemala, Banrural Guatemala, and Banco G&T Continental. For other Central American banks, see BAC Credomatic and Banco Promerica.
Last Updated on January 4, 2026
URL: https://log-in.me/bancointernacional-guatemalacity-guatemala/