Can’t log in to Bank One Mauritius? Here’s how to access your account through their digital banking platform or mobile app.
💡 Note: This page is about Bank One Mauritius, a commercial bank in Mauritius. It is not the former Bank One Corporation (USA), which was acquired by JPMorgan Chase in 2004. If you’re looking for a US Bank One account, contact Chase.
About Bank One Mauritius
Bank One Limited is a Mauritian commercial bank incorporated in 2008. It’s jointly owned by:
- CIEL Finance Limited – Part of CIEL Group, one of the largest groups in Mauritius with 35,000 employees across 10 countries
- I&M Group PLC – Kenya-based banking group
The bank has over 420 staff and is rated BB- (Stable) by Fitch Ratings.
🎯 Services
- Current and savings accounts
- Personal and business loans
- Credit cards (Mastercard)
- Trade and corporate finance
- Wealth management
- Private banking
How to Log In
💻 Via Browser
- Go to the official Bank One online banking portal
- Enter your User ID
- Enter your password
- Complete any security verification
📱 Via Mobile App
- Download the Bank One app
- Open the app and tap “Login”
- Enter your credentials
- Access your accounts
🏦 Via Website
- Visit the official Bank One website
- Click “IB LOGIN” (top right)
- Enter your credentials
- Complete login
Mobile Banking App
The Bank One mobile app lets you bank on the go. Key features include:
- Swipe to check balances
- Transfer up to Rs 100,000 to any local bank for free
- View and manage Mastercard debit/credit cards
- Freeze lost or stolen cards instantly
- View investment portfolio
- In-app chat support
Download:
Also try: Bank One’s Pop app, a universal digital payment solution for Mauritius.
⚠️ Known Issues & Common Problems
🔴 App not logging in: Users report “The App is now completely useless and does not log in at all” after recent updates. Try force-closing the app and restarting, or reinstalling completely.
🔴 Looking for US Bank One? Bank One Corporation (USA) merged with JPMorgan Chase in 2004. If you had an account with the US Bank One, your services are now with Chase Bank.
💡 Troubleshooting Tips
- App crashes: Clear cache and data, then reinstall
- Mastercard switch issues: Contact support for new card activation
- Login fails: Try the web version via the official online banking portal
🔒 Security Tips
- Always use the official Bank One website address
- Never share your credentials via email or phone
- Report suspicious activity immediately
😤 What Customers Are Saying
Bank One Mauritius has mixed reviews. While general service is praised, the mobile app has received criticism after recent updates. Here’s what customers report:
🔴 App Problems After Updates
“They switched app for a new ‘better’ one but the app itself is full of bugs and no necessary updates are made. For 2 months I’ve been trying just to peek at my account – it has been impossible!”
✅ Good Customer Service
“Nothing to complain. I liked how they handled my bank accounts with ease and without any worries. Their customer service is also good.” – Offshore banking review
✅ How to Get Help
- Email support: Contact [email protected] with device type and screenshots
- Use web banking: the official online banking portal works better than the app for many users
- Try Pop app: Bank One’s Pop payment app may work as an alternative
- Visit a branch: For persistent issues, visit 16 Sir William Newton Street, Port Louis
📞 Contact Information
🌐 Website: the official Bank One website
🏦 Online Banking: the official Bank One online banking portal
📧 Email: [email protected]
📞 Phone: (+230) 202 9200
📠 Fax: (+230) 210 4712
🏢 Head Office: 16, Sir William Newton Street, Port Louis, Mauritius
🏛️ SWIFT: BKONMUMU
Frequently Asked Questions
Is Bank One Mauritius the same as US Bank One?
No. Bank One Mauritius is a separate bank founded in 2008 in Mauritius. The former Bank One Corporation (USA) was acquired by JPMorgan Chase in 2004. If you had a US Bank One account, contact Chase.
What is the Bank One Mauritius login URL?
Use the official Bank One online banking portal. You can also access it from the main Bank One website by clicking ‘IB LOGIN’ in the top right corner.
Is the Bank One mobile app free?
Yes, the Bank One mobile banking app is free to download from both the Apple App Store and Google Play Store.
What is Pop by Bank One?
Pop is Bank One’s universal digital payment solution for Mauritius. It allows cashless payments from any bank account in Mauritius through a single app.
How do I contact Bank One customer service?
You can call (+230) 202 9200, email [email protected], or use the in-app chat feature in the mobile banking app.
Related Banks in Mauritius
Looking for other Mauritius bank logins?
Last Updated on February 15, 2026
URL: https://log-in.me/bankone/