Can’t log in to Banque Atlantique Côte d’Ivoire? Banque Atlantique is one of the oldest banks in Ivory Coast, founded in 1978 and now part of Morocco’s BCP Group since 2012. This guide covers how to access your account through ANET online banking and the Atlantique Mobile app.
Quick Access
How to Log In (3 Methods)
ANET Online Banking
- Go to banqueatlantique.net/civ
- Click “Banque en ligne Particulier” (Personal) or “Entreprise” (Business)
- Enter your ANET login and password
- Complete any OTP verification
Atlantique Mobile App
- Download “Atlantique Mobile” from your app store
- Open the app
- Enter your credentials
- Use biometrics or password to log in
Branch Visit
- Visit any Banque Atlantique branch in Côte d’Ivoire
- Bring your ID and account documents
- Staff can help reset credentials
- Sign up for ANET if you haven’t already
Atlantique Mobile App Features
The Atlantique Mobile app is constantly evolving to offer a comprehensive remote banking experience:
- Account consultation
- Loan information
- Account-to-account transfers
- UEMOA zone transfers
- Scheduled/recurring transfers
- ATM cash transfers
- Mobile Money transfers
- Card management
- Bill payments
- Checkbook orders
Common Issues
Can’t Access ANET
ANET requires prior subscription at a branch. You must visit Banque Atlantique to sign the contract before your access is activated. No online-only registration is available.
Forgotten Password
Use the password recovery option on the login page, or contact customer service at 1320 (short code in Côte d’Ivoire) or +225 27 22 54 98 00 for assistance.
Account Locked
Multiple failed login attempts will lock your account temporarily. Wait 30 minutes or contact the bank directly to have your account unlocked.
App Not Working
Make sure you have the latest version of Atlantique Mobile. Clear the app cache or reinstall. If problems persist, use ANET web banking as an alternative.
Customer Satisfaction
According to customer satisfaction research in Côte d’Ivoire (2024):
Rating Overview
Banque Atlantique has the lowest dissatisfaction rate at 12% among major banks in Côte d’Ivoire. However, it has a high neutrality rate of 46%, indicating customer indifference that the bank needs to address.
Positive Feedback
- Warm and friendly staff at branches
- Good accessibility for wheelchair users
- Convenient branch locations (e.g., Abidjan Mall)
- Part of established BCP Group (Morocco)
Beware of scams: Some online “complaints” about Banque Atlantique are actually inheritance scam reports where victims are tricked into paying fees to release fake inherited funds. Banque Atlantique will never ask you to pay fees via Western Union or cryptocurrency to release an inheritance.
Contact Information
Customer Service (Côte d’Ivoire):
1320 (short code)
International:
+225 27 22 54 98 00
Website:
banqueatlantique.net/civ
Headquarters:
Abidjan, Côte d’Ivoire
Parent Company:
BCP Group (Morocco)
Founded: 1978
Part of BCP since: 2012
Frequently Asked Questions
How do I sign up for Banque Atlantique online banking (ANET)?
ANET subscription requires a branch visit. Go to any Banque Atlantique location in Côte d’Ivoire with your ID and account documents. Sign the contract, and your ANET access will be activated with login credentials provided.
What is the customer service number for Banque Atlantique Côte d’Ivoire?
Call 1320 (short code within Côte d’Ivoire) or +225 27 22 54 98 00 for international calls. Customer service can help with account issues, password resets, and general inquiries.
Is the Atlantique Mobile app free?
Yes, the Atlantique Mobile app is free to download from the App Store and Google Play. However, some transactions through the app may incur standard banking fees.
Can I transfer money to Mobile Money from Banque Atlantique?
Yes, the Atlantique Mobile app supports transfers to Mobile Money services. You can also send money to ATMs for cash pickup and make transfers within the UEMOA zone.
What should I do if I forgot my ANET password?
Use the password recovery option on the ANET login page. If that doesn’t work, contact customer service at 1320 or visit a branch with your ID to reset your credentials.
Is Banque Atlantique safe and legitimate?
Yes, Banque Atlantique is a legitimate bank founded in 1978 and now owned by Morocco’s BCP Group. However, be aware of scammers using the bank’s name for inheritance fraud schemes. The real bank will never ask you to pay fees via Western Union to release funds.
Can I access my account from outside Côte d’Ivoire?
Yes, ANET online banking and the Atlantique Mobile app can be accessed from anywhere with an internet connection. It’s advisable to inform the bank before traveling to prevent account security flags.
How do I order a checkbook through online banking?
The Atlantique Mobile app includes a checkbook ordering feature. Log in, navigate to the services section, and select checkbook order. You can pick it up at your preferred branch.
What is the UEMOA zone for transfers?
UEMOA (West African Economic and Monetary Union) includes 8 countries using the CFA franc: Benin, Burkina Faso, Côte d’Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo. Banque Atlantique operates across this zone.
How do I file a complaint about Banque Atlantique?
Use the claims management feature in the Atlantique Mobile app, contact customer service at 1320, or visit a branch to file a formal complaint. For unresolved issues, you can escalate to banking regulators in Côte d’Ivoire.
Related Banks
Looking for other African bank login guides? Check out:
- Ecobank Côte d’Ivoire
- Banco Keve (Angola)
Last Updated on February 11, 2026
URL: https://log-in.me/banqueatlantiquedecotedivoire-abidjan-cotedivoire/