Important Update: Banco Santander Puerto Rico was acquired by FirstBank Puerto Rico. If you’re a former Santander PR customer, your accounts have been transitioned to FirstBank. This guide covers everything you need to know about accessing your accounts through FirstBank’s online banking system.
Quick Access
What Happened to Banco Santander Puerto Rico?
Banco Santander Puerto Rico operated in Puerto Rico for 37 years with 54 branches serving the commercial, mortgage, and consumer banking sectors. The bank was part of Santander Holdings USA, Inc. In a significant consolidation of the Puerto Rico banking market, Santander PR’s operations were acquired by FirstBank Puerto Rico (First BanCorp).
The domain santander.pr now redirects directly to FirstBank Puerto Rico’s website. If you were a Santander PR customer, your accounts, loans, and banking relationship have been transitioned to FirstBank.
How to Log In (3 Methods)
Online Banking
- Go to 1firstbank.com
- Click “Login” in the top right
- Enter your username and password
- Complete security verification if prompted
Mobile App
- Download “FirstBank PR & VI” from your app store
- Open the app
- Enter your credentials
- Use Face ID, Touch ID, or password
ATM Network
- Visit any FirstBank ATM
- Insert your debit card
- Enter your PIN
- Select your transaction
Common Issues
Old Santander Credentials Don’t Work
Your old Santander PR login credentials may not work directly. You likely need to re-register for FirstBank’s online banking system. Call 787-725-2511 for assistance with account transition.
Account Locked
Multiple failed login attempts will lock your account. Wait 30 minutes and try again, or contact FirstBank customer service at 1-866-695-2511 to unlock your account.
Can’t Find Your Account
If your Santander PR account isn’t showing in FirstBank’s system, bring your old statements and ID to a FirstBank branch. They can help locate and link your accounts.
New Account Registration
To register for FirstBank online banking, you need your account number, SSN, and contact information. Visit the registration page at 1firstbank.com or call for assistance.
Customer Complaints
FirstBank Puerto Rico (the bank that acquired Santander PR) has a mixed reputation based on customer reviews:
Customer Rating
2.8 – 3.2 out of 5 stars based on customer reviews across multiple platforms. The rating varies by source, with 56-111 customers providing feedback across 64 branches.
Common Complaints
- Difficulty closing accounts – reports of weeks of phone calls with no response
- Some branches (like Caguas) reportedly don’t answer phones
- ATM fees of $6.50 for non-customers
- High interest rates on loans
- Unwanted calls pushing refinancing
What you can do: If you have issues with FirstBank that aren’t resolved, you can file a complaint with the Puerto Rico Office of the Commissioner of Financial Institutions (OCIF) or the FDIC Consumer Response Center.
Contact Information
FirstLine Solutions Center:
787-725-2511
Toll-Free (Puerto Rico):
1-866-695-2511
Website:
1firstbank.com/pr/en/contact-us
Branch Hours:
Monday-Friday 8:30am – 4:30pm
Network:
56 branches in Puerto Rico
8 branches in Florida
Founded: 1949
Headquarters: Santurce, PR
Frequently Asked Questions
What happened to Banco Santander Puerto Rico?
Banco Santander Puerto Rico was acquired by FirstBank Puerto Rico (First BanCorp). After 37 years of operations in Puerto Rico, Santander’s retail banking operations were consolidated into FirstBank. The santander.pr domain now redirects to FirstBank’s website.
Will my old Santander PR login still work?
In most cases, no. You will need to register for FirstBank’s online banking system. Contact FirstBank at 787-725-2511 for assistance with transitioning your account access credentials.
What is FirstBank Puerto Rico’s customer service number?
FirstBank’s main customer service number is 787-725-2511. You can also call toll-free from anywhere in Puerto Rico at 1-866-695-2511.
How do I register for FirstBank online banking?
Visit 1firstbank.com and look for the registration option. You’ll need your account number, Social Security Number, and current contact information. You can also register by calling 787-725-2511.
Does FirstBank have a mobile app?
Yes, FirstBank offers the ‘FirstBank PR & VI’ mobile app available on both iOS (App Store) and Android (Google Play). The app supports Face ID, Touch ID, and standard password login.
What are FirstBank’s ATM fees?
FirstBank ATM fees are $6.50 for non-customers. FirstBank customers can use FirstBank ATMs without fees. Check with your home bank for any additional charges they may apply.
How many branches does FirstBank have in Puerto Rico?
FirstBank operates 56 branches across Puerto Rico and 8 additional branches in Florida. It is the 2nd largest bank in Puerto Rico by branch count.
Can I still access my old Santander PR statements?
Your account history should have been transferred to FirstBank. Log into FirstBank’s online banking or contact customer service to access your historical statements from your former Santander PR account.
What should I do if my account wasn’t properly transferred?
Bring your old Santander PR statements, account numbers, and valid ID to any FirstBank branch. Their staff can help locate your accounts in their system and ensure proper linkage.
How do I file a complaint about FirstBank?
If FirstBank doesn’t resolve your issue, you can file a complaint with the Puerto Rico Office of the Commissioner of Financial Institutions (OCIF), the FDIC Consumer Response Center, or the Better Business Bureau.
Related Banks
Looking for other bank login guides? Check out these related articles:
Last Updated on December 22, 2025
URL: https://log-in.me/bancosantanderpuertorico-guaynabopr-puertorico/