Need to log in to Emirates Islamic Bank? Go to online1.emiratesislamic.ae or download the EI+ app for mobile banking. Emirates Islamic offers Sharia-compliant banking services in the UAE with Smart Pass authentication.
How to Log In to Emirates Islamic
🖥️ Online Banking
- Go to online1.emiratesislamic.ae
- Enter your User ID
- Enter your Password
- Authenticate with Smart Pass or OTP
- Access your accounts
📱 EI+ Mobile App
- Download EI+ from App Store or Google Play
- Use same username and password
- Log in with biometrics (Face ID/Touch ID)
- Authenticate with Smart Pass
- Manage accounts on the go
🏦 Branch Banking
- Visit nearest Emirates Islamic branch
- Register for online banking
- Get help with login issues
- Open new accounts
- Speak to a relationship manager
How to Register for Online Banking
📋 Registration Requirements:
- Account number OR Credit Card number OR Debit Card number
- Your Date of Birth
- No charges to sign up
Visit the Emirates Islamic website, click ‘Online Banking’, then ‘Registration for Online Banking’ and follow the instructions. You can also call 600 599 995 or visit your nearest branch.
Smart Pass Security
🔐 About Smart Pass: Smart Pass lets you authorize transactions without waiting for an SMS Authentication Code. It provides security and convenience for online and mobile banking transactions. Set up Smart Pass through your EI+ app for faster authentication.
⚠️ Security Warning: Emirates Islamic or its staff will NEVER ask you for sensitive information like Account number, Card number, Online/Mobile Banking password, CVV, PIN, or OTP. Never share these details with anyone.
Customer Complaints
⚠️ Common Issues Reported:
- Credit card fraud – Multiple customers report unauthorized transactions and security breaches, with one April 2024 incident affecting multiple accounts
- Loan processing delays – Reports of loans stuck “in process” for 80+ days with incompetent outsourced processors giving false reassurances
- Customer service difficulties – “Entire day making repeated calls, followed by a minimum 30-minute wait in queue”
- Transfer failures – Money deducted from accounts but not transferred, with unsuccessful transactions not properly reversed
- Outdated technology – Described as “perpetually stuck in the 90s when the rest of the world has modernized”
PissedConsumer rating: 1.7/5 stars from 100+ reviews. ComplaintsBoard: 1/5 stars from 74 reviews.
✅ What Customers Like:
- Sharia-compliant banking – Full Islamic banking services in the UAE
- Smart Pass convenience – No need to wait for SMS OTP codes
- Biometric login – Face ID and Touch ID support in EI+ app
- Central Bank licensed – Regulated by Central Bank of UAE
- Part of Emirates NBD Group – Backed by major UAE banking group
How to File a Complaint
📋 Complaint Channels:
- 24-hour Call Center: 600 599 995 (International: +971 600 599 995)
- Visit: Nearest Emirates Islamic branch
- Online: Contact Us page with “Complaints” option
- Email: [email protected]
- Escalation: [email protected]
If the bank cannot resolve within 15 working days or you’re unhappy with the resolution, contact Sanadak (sanadak.gov.ae) with your Emirates Islamic complaint reference number.
About Emirates Islamic
Emirates Islamic Bank (P.J.S.C.) is a Sharia-compliant bank licensed by the Central Bank of the UAE. It is part of the Emirates NBD Group, one of the largest banking groups in the Middle East. Emirates Islamic offers personal banking, business banking, and corporate services following Islamic banking principles. The bank provides the EI+ mobile app (previously EI 2.0) for digital banking with Smart Pass authentication.
📊 Key Facts: Part of Emirates NBD Group • Licensed by Central Bank of UAE • Sharia-compliant banking • EI+ mobile app • Smart Pass authentication • Headquarters: Dubai, UAE.
Contact Emirates Islamic
🌐 Website: emiratesislamic.ae
🔒 Online Banking: online1.emiratesislamic.ae
📱 App: EI+ (App Store / Google Play)
Related UAE Bank Guides
- Emirates NBD – Parent banking group
- Abu Dhabi Commercial Bank – Major UAE bank
- First Abu Dhabi Bank – Largest UAE bank
- Dubai Islamic Bank – Islamic banking UAE
- Mashreq Bank – UAE commercial bank
Frequently Asked Questions
How do I log in to Emirates Islamic online banking?
Go to online1.emiratesislamic.ae, enter your User ID and Password, and authenticate with Smart Pass or OTP. You can also use the EI+ app with biometric login.
What is the Emirates Islamic customer service number?
Call 600 599 995 (24 hours) within UAE or +971 600 599 995 internationally. Email [email protected] for customer care issues.
How do I register for Emirates Islamic online banking?
You need your Account number, Credit Card number, or Debit Card number plus your Date of Birth. Visit the website, click Online Banking, then Registration. There are no charges to sign up.
What is Emirates Islamic Smart Pass?
Smart Pass lets you authorize transactions without waiting for SMS OTP codes. It provides secure authentication for online and mobile banking. Set it up through your EI+ app.
What is the EI+ app?
EI+ (previously EI 2.0) is Emirates Islamic’s mobile banking app. Download from App Store or Google Play. Use the same username and password as online banking, with biometric login available.
Is Emirates Islamic part of Emirates NBD?
Yes, Emirates Islamic Bank is part of the Emirates NBD Group, one of the largest banking groups in the Middle East and UAE.
How do I file a complaint with Emirates Islamic?
Call 600 599 995, email [email protected], or visit a branch. For escalation, email [email protected]. If unresolved within 15 days, contact Sanadak (sanadak.gov.ae).
What is Sanadak for Emirates Islamic complaints?
Sanadak is the UAE’s independent financial ombudsman. If Emirates Islamic cannot resolve your complaint within 15 working days, contact Sanadak at sanadak.gov.ae with your complaint reference number.
Is Emirates Islamic Sharia-compliant?
Yes, Emirates Islamic offers fully Sharia-compliant Islamic banking services in the UAE, following Islamic banking principles for all products and services.
I forgot my Emirates Islamic User ID. How do I recover it?
Go to the login page and click ‘Forgot credentials’, then choose ‘Forgot Username’. Follow the instructions to recover your User ID using your registered details.
Summary
Emirates Islamic is a Sharia-compliant bank in the UAE, part of the Emirates NBD Group. To log in, go to online1.emiratesislamic.ae or use the EI+ mobile app with biometric login. The bank offers Smart Pass for faster transaction authentication without SMS codes. Customer reviews are poor (1.7/5 on PissedConsumer) with complaints about fraud handling, loan delays, and customer service wait times. For complaints, contact 600 599 995 or email [email protected]. Escalate unresolved issues to Sanadak (UAE financial ombudsman).
Last Updated on February 15, 2026
URL: https://log-in.me/emiratesislamicbank-dubai-unitedarabemirates/