Can’t log in to Fortuneo? As one of France’s leading online banks (part of Crédit Mutuel Arkéa), Fortuneo offers free bank cards, no foreign transaction fees, and comprehensive digital banking. Voted “cheapest bank” in 2026, this guide covers all login methods, app features, and troubleshooting.
Quick Access
Login Methods
Website Login
1. Go to mabanque.fortuneo.fr
2. Enter your 9-digit identifier
3. Enter your 4-digit confidential code
4. Complete SMS verification if prompted
5. Click “Connexion”
Mobile App
1. Download Fortuneo app
2. Enter your identifier and code
3. Enable biometric login (optional)
4. Use fingerprint or Face ID
5. Access accounts instantly
Strong Authentication
1. Log in with credentials
2. Receive 6-digit SMS code
3. Enter the code to verify
4. Required for sensitive operations
5. Enhances account security
App Features
- Real-time account management
- Instant transfers and payments
- Card management (block/unblock, modify limits)
- Retrieve forgotten PIN code instantly
- Automatic expense categorization
- Virtual cards for online shopping
- Apple Pay and Google Pay compatible
- Stock market trading (bourse)
- Life insurance contract management
Common Login Issues
Forgot Identifier
Your 9-digit identifier was sent when you opened your account. Contact customer service at 02 98 00 29 00 to retrieve it with identity verification.
Forgot Confidential Code
Click “Code secret oublié” on the login page. You’ll need to verify your identity to receive a new 4-digit confidential code.
Biometric Login Fails
If fingerprint or Face ID isn’t working, use your identifier and code instead. You can re-enable biometric in app settings after logging in.
Card Lost/Stolen
Call 02 98 28 42 28 immediately to block your card. Available 24/7 from France. From abroad: +33 2 98 28 42 28.
About Fortuneo
Fortuneo is a French online bank founded in 2000, operating as a trademark of Arkéa Direct Bank, a subsidiary of Crédit Mutuel Arkéa. As a 100% online and mobile bank, Fortuneo offers free bank cards with no account maintenance fees and no foreign transaction fees. The bank has been voted “cheapest bank” in 2026 for multiple customer profiles including young people, executives, and business owners. Beyond everyday banking, Fortuneo offers stock trading (bourse), life insurance, and savings products.
Contact Information
Client Service:
02 98 00 29 00
Mon-Fri: 9h-19h
Sat: 9h-18h
New Clients (toll-free):
0800 800 040
Card Blocking:
02 98 28 42 28 (24/7)
Postal Address:
Fortuneo – Service Clients
TSA 41707
35917 Rennes Cedex 9, France
Frequently Asked Questions
What are my Fortuneo login credentials?
You need your 9-digit identifier and 4-digit confidential code. These were provided when you opened your account.
Is Fortuneo really free?
Yes, Fortuneo offers free bank cards and no account maintenance fees for most accounts. Certain premium cards may have conditions based on usage or income.
What is strong authentication?
For sensitive operations, Fortuneo sends a 6-digit SMS code in addition to your regular login credentials. This two-factor authentication protects your account.
Can I use Apple Pay with Fortuneo?
Yes, Fortuneo cards are compatible with Apple Pay and Google Pay. Set them up through your mobile wallet app after logging into Fortuneo.
How do I retrieve my forgotten PIN?
Log into the Fortuneo app and go to card settings. You can retrieve your forgotten PIN code instantly without calling customer service.
Does Fortuneo offer stock trading?
Yes, Fortuneo offers a bourse (stock trading) service. You can place market orders through both the website and mobile app.
What is a virtual card?
Fortuneo offers virtual cards for secure online shopping. These are temporary card numbers that protect your real card details.
Are there foreign transaction fees?
No, Fortuneo does not charge foreign transaction fees, making it ideal for travel and international purchases.
Who owns Fortuneo?
Fortuneo is a trademark of Arkéa Direct Bank, which is a subsidiary of Crédit Mutuel Arkéa, a major French cooperative banking group.
How do I contact Fortuneo from abroad?
Call +33 2 98 00 29 00 for customer service or +33 2 98 28 42 28 for card blocking. Charges depend on your operator.
Related Banks in France
Looking for other French bank login guides? Check out BNP Paribas, Société Générale, Crédit Agricole, and Banque Populaire.
Last Updated on January 4, 2026
URL: https://log-in.me/fortuneo-parisladefense-france/