Can’t log in to Union Bank of Colombo? As one of Sri Lanka’s top five privately owned banks, Union Bank offers UBgo mobile app, internet banking, and comprehensive digital services. This guide covers all login methods, app features, and troubleshooting for personal and business customers.
Quick Access
Login Methods
Internet Banking
1. Go to ubdirect.com
2. Enter your User ID
3. Enter your Password
4. Complete security verification
5. Click “Login”
UBgo Mobile App
1. Download UBgo app
2. Log in with your credentials
3. Sync with internet banking profile
4. Use camera for quick payments
5. Access all banking services
Branch Registration
1. Visit any Union Bank branch
2. Bring your NIC/passport
3. Fill registration form
4. Receive login credentials
5. Activate online
UBgo App Features
- Single user profile for mobile and online banking
- Automatic sync with internet banking
- Camera and gallery integration for payments
- Interest rates and exchange rates (no account needed)
- Loan calculator
- Weather updates on the move
- News updates
- Sri Lanka railway schedules
- Branch and ATM locator
Common Login Issues
Forgot User ID
Contact the 24-hour hotline at 0117 818181. Provide your account details and NIC for identity verification to retrieve your User ID.
Forgot Password
Use the “Forgot Password” option on the login page. A reset link or temporary password will be sent to your registered mobile or email.
Account Locked
Multiple wrong password attempts will lock your account. Call 0117 818181 (available 24/7) to unlock your account.
App Not Syncing
Ensure you’re registered for internet banking first. The UBgo app requires an existing online banking registration to access full features.
About Union Bank of Colombo
Union Bank of Colombo PLC (UBC) is one of Sri Lanka’s top five privately owned banks by market capitalization. Headquartered at 64 Galle Road, Colombo 03, the bank provides comprehensive banking and investment services across personal, business, retail, and corporate sectors. Union Bank continues to invest in digital transformation, with the UBgo app serving as a lifestyle-integrated banking solution that goes beyond traditional banking to include features like railway schedules, weather updates, and news—reflecting its commitment to customer convenience.
Contact Information
24-Hour Hotline:
0117 818181
General:
011 237 4100
Email:
[email protected]
Service Quality:
[email protected]
Head Office:
64 Galle Road
Colombo 03
Sri Lanka
Frequently Asked Questions
How do I register for Union Bank internet banking?
Visit any Union Bank branch with your NIC or passport. Complete the registration form and receive your login credentials. You can also register online at unionb.com.
What is the UBgo app?
UBgo is Union Bank’s mobile banking app combining banking services with lifestyle features like weather updates, news, railway schedules, and a loan calculator.
Do I need an account to use UBgo?
No, some features like interest rates, exchange rates, loan calculator, weather, and railway schedules are free for everyone. Full banking features require an account.
What is the internet banking login URL?
The official Union Bank internet banking portal is at ubdirect.com/UNIONIB/login.htm. Enter your User ID and Password to access your accounts.
How do I reset my password?
Click Forgot Password on the login page. Verify your identity and a reset link or temporary password will be sent to your registered contact details.
Is the hotline available 24/7?
Yes, Union Bank’s customer support hotline at 0117 818181 is available 24 hours a day, 7 days a week.
Can I use UBgo without internet banking?
You can access limited features without registration, but for full mobile banking functionality, you must first register for Union Bank Online Banking.
Does UBgo sync with internet banking?
Yes, UBgo offers automatic sync with your online banking profile. Profile modifications made in one platform reflect in the other.
Is Union Bank one of the top banks in Sri Lanka?
Yes, Union Bank of Colombo is ranked among the top five privately owned banks in Sri Lanka by market capitalization.
Where is Union Bank’s head office?
Union Bank’s head office is located at 64 Galle Road, Colombo 03, Sri Lanka. The general phone number is 011 237 4100.
Related Banks in Sri Lanka
Looking for other Sri Lankan bank login guides? Check out Bank of Ceylon, Commercial Bank of Ceylon, Hatton National Bank, and Sampath Bank.
Last Updated on February 11, 2026
URL: https://log-in.me/unionbankofcolombo-colombo-srilanka/