Can’t log in to PostFinance? PostFinance is Switzerland’s 5th largest financial institution with CHF 105 billion in assets, serving millions of customers through the Swiss postal network. This guide covers everything about logging in to PostFinance E-Finance.
Quick Access
🔴 Warning: 1.4/5 Trustpilot Rating | 1,044 reviews | 89% are 1-star
How to Log In via PostFinance App
- Download the PostFinance App from App Store or Google Play
- Open the app and select “Activate”
- Enter your E-Finance number and password
- Scan the QR code or enter activation code
- Set up fingerprint or Face ID for future logins
How to Log In via Card Reader
- Go to postfinance.ch
- Click “Login” in the upper right
- Insert your PostFinance Card into the card reader
- Enter your PIN on the card reader
- Enter the code displayed on the card reader into E-Finance
How to Log In via Mobile ID
- Go to postfinance.ch
- Click “Login” and select Mobile ID
- Enter your E-Finance number
- Confirm the login request on your phone
- Enter your Mobile ID PIN
⚠️ Known Issues & Common Problems
🔴 App Frequently Dysfunctional: “The worst banking app I have ever used – complicated and frequently dysfunctional.” Customer support “ranges from useless to arrogant.”
🔴 E-Banking Crashes: Platform frequently malfunctions during Swiss nighttime hours. Website regularly crashes or undergoes maintenance without warning.
⚠️ Phone Support Loops: Phone system routes callers in circles between language-specific queues. Customers report being transferred multiple times without resolution.
⚠️ Card Payment Failures: Combo credit/debit card fails online 70% of the time. Bill payment only works via desktop E-Finance, not mobile.
💡 Troubleshooting Tips
- App not working: Update to latest version, requires Android 8.1+
- GrapheneOS users: Disable Secure App Spawning in settings
- Login failures: Try card reader instead of app authentication
- Account locked: Call +41 848 888 710 with ID ready
- Biometric not working: Re-register fingerprint/Face ID in app settings
🔒 Security Tips
- Never share your E-Finance number or password
- PostFinance will never ask for your full password by phone
- Enable biometric login for faster, secure access
- Check sender address carefully on emails claiming to be PostFinance
- Report suspicious activity immediately to +41 848 888 710
Contact PostFinance
- Customer Service: +41 848 888 710 (CHF 0.08/min from Swiss landline)
- Card Blocking: +41 848 880 088 (24/7)
- Website: postfinance.ch
- Hours: Mon-Fri 8:00-18:00
Note: Customer support calls are paid. Many users report phone support being unhelpful – consider visiting a post office branch for complex issues.
🇨🇭 More Swiss Banks: Complete Swiss banking guide | Worst Swiss Banking Apps 2026
Frequently Asked Questions
Why is the PostFinance app not working?
The PostFinance app requires Android 8.1 or later. Common fixes include updating the app, clearing cache, or reinstalling. GrapheneOS users should disable Secure App Spawning in settings. If problems persist, try using the card reader login method instead.
How do I reset my PostFinance password?
Visit postfinance.ch and click ‘Forgot password’ or call +41 848 888 710. You’ll need your E-Finance number and identification. For security reasons, password resets may require visiting a post office branch with ID.
Why does PostFinance have such bad reviews?
PostFinance has a 1.4/5 Trustpilot rating with 89% 1-star reviews. Common complaints include: app malfunctions, unhelpful phone support, high fees (CHF 60/year account + CHF 60/year card), and the e-banking platform crashing regularly.
Can I use PostFinance abroad?
Yes, but with limitations. The PostFinance Card works at ATMs worldwide, though fees apply. The combo credit/debit card reportedly fails 70% of the time for online purchases. Consider a backup card when traveling.
Why is PostFinance phone support so expensive?
PostFinance charges CHF 0.08/min for support calls from Swiss landlines. Many customers report being transferred multiple times, increasing costs. For complex issues, visiting a post office branch may be more effective.
How do I contact PostFinance for card blocking?
Call the 24/7 card blocking line at +41 848 880 088 immediately if your card is lost or stolen. This line is available around the clock, unlike regular customer service.
What are the alternatives to PostFinance in Switzerland?
Digital alternatives include Neon, Yuh (partly owned by PostFinance), and Revolut. Traditional alternatives include cantonal banks like ZKB or Raiffeisen. Many users switch due to PostFinance’s poor app and high fees.
Why can I only pay bills on desktop, not mobile?
This is a known limitation of PostFinance’s mobile app. Bill payment functionality only works through the desktop E-Finance platform, not the mobile app. PostFinance has not announced when this will be fixed.
Last Updated on December 16, 2025
URL: https://log-in.me/postfinance-log-in/