Can’t log in to Premium Trust Bank? Premium Trust Bank is a Nigerian commercial bank providing innovative solutions. This guide covers everything you need to know about logging in.
Quick Access
How to Log In via Mobile App
- Download PremiumTrust Mobile from the App Store or Google Play
- Open the app and tap “Login” or “Sign In”
- Enter your username/account number and password
- Complete OTP or biometric verification if prompted
- Access your account dashboard
How to Log In via USSD (*858#)
USSD banking works without internet and is available 24/7:
- Dial *858# from your registered phone number
- Select your preferred option from the menu
- Enter your PIN to authenticate
- Complete your transaction
How to Log In via Internet Banking
- Visit https://premiumtrustbank.com
- Click on “Internet Banking” or “Login”
- Enter your username and password
- Enter OTP sent to your registered phone/email
- Access your online banking dashboard
⚠️ Known Issues & Common Problems
🔴 Profile Activation Loop: Users report spending hours trying to create profiles, never receiving activation emails, then getting ‘account not active’ errors.
🔴 iOS Compatibility: The new app only works on iOS 16 and above. Users on iOS 15 lose access.
⚠️ Slow Performance: The app is ‘very very slow in all areas on iOS’, especially bank transfers.
⚠️ Search Issues: Searching for other banks during transfers doesn’t work properly and returns to amount entry.
💡 Troubleshooting Tips
- Activation email not received: Check spam folder, wait 10 minutes, or contact customer service
- iOS version too old: Use USSD *858# instead or access internet banking on a computer
- App slow: Close other apps, ensure stable internet, or use USSD for urgent transactions
- Forgot password: Use the Forgot Password button on the login page for self-reset
🔒 Security Tips
- Never share your PIN, OTP, or password with anyone – bank staff will never ask for these
- Only download the official app from Google Play or App Store
- Enable biometric login (fingerprint/face) for added security
- Log out after each session, especially on shared devices
- Report suspicious activity immediately to the bank
Contact Customer Service
- Website: https://premiumtrustbank.com
🏛️ Not Resolved? Escalate to CBN
If your bank doesn’t resolve your issue, you have the right to escalate to the central bank:
- Full Guide: How to File a Complaint with CBN
- Hotline: 07002255226
Frequently Asked Questions
What is Premium Trust Bank USSD code?
Dial *858# from your registered phone number.
Why can’t I activate my account?
Check your spam folder for the activation email. If not received, contact customer service.
Does the app work on older iPhones?
No. The current app requires iOS 16 or above. Use USSD or internet banking instead.
How do I reset my password?
Click Forgot Password on the app login page and follow the self-reset process.
Why is the app so slow?
This is a known issue, especially on iOS. The bank is working on improvements.
Can I use USSD instead of the app?
Yes. Dial *858# for balance checks, transfers, airtime, and more.
Is my money safe?
Yes. Premium Trust Bank is CBN-licensed and deposits are insured by NDIC.
How do I contact customer service?
Visit premiumtrustbank.com for contact details and support channels.
Last Updated on November 29, 2025
URL: https://log-in.me/premium-trust-bank-nigeria-login/