Can’t log in to Ubank? Ubank (formerly Teba Bank) is South Africa’s specialist bank serving the mining industry and working-class communities. Now part of Momentum Metropolitan, Ubank offers affordable banking with the U-Count app, USSD banking via *120*8826#, and internet banking.
Quick Access
How to Log In via U-Count App
- Download U-Count App from Play Store or App Store
- Open app and tap “Log In”
- Enter your ID number
- Enter your PIN
- Complete OTP verification via SMS
- Access accounts, transfers, and services
How to Log In via USSD (*120*8826#)
- Dial *120*8826# from your registered phone
- Select your preferred language
- Enter your PIN
- Check balance or make payments
- Send money, buy airtime
- Works without data/internet
Mining Industry Services
- Salary accounts: For mine workers
- Remittances: Send money home easily
- Funeral cover: Affordable insurance
- Savings: Goal-based savings accounts
- Loans: Personal and emergency loans
- Mine branches: On-site banking
⚠️ Known Issues & Common Problems
🔴 App Crashes: U-Count app may crash on older devices. Ensure your phone meets minimum requirements and has enough storage space.
🔴 USSD Network Issues: Remote mining areas may have poor network coverage. Move to an area with better signal for USSD banking.
⚠️ OTP Delays: SMS delivery can be slow in remote areas. Wait up to 5 minutes before requesting a new OTP.
⚠️ Account Linking: Linking old Teba Bank accounts to new Ubank system may require branch visit for verification.
💡 Troubleshooting Tips
- App crashes: Update app, clear cache, restart phone
- USSD fails: Check network signal, try different location
- OTP not received: Verify phone number at branch
- Account locked: Visit branch with ID document
- Old Teba account: Visit branch to update records
🔒 Security Tips
- Never share your PIN or OTP with anyone
- Ubank will never call asking for your PIN
- Only download app from official stores
- Check account regularly for unauthorized transactions
- Report lost/stolen cards immediately
Contact Ubank Customer Service
- Phone: 0860 008 226
- International: +27 11 518 5000
- Email: [email protected]
- Website: www.ubank.co.za/contact-us
- Mine Branches: Located at major mining operations
Other South African Banks
Looking for other South African bank login guides? See our complete collection:
- South African Banks Hub – All banks in one place
- Capitec Bank Login Guide
- African Bank Login Guide
- FNB Login Guide
Why is Ubank App (U-Count) not working?
Common causes include outdated app version, insufficient storage, or device incompatibility. Update the app, clear cache, and ensure your device meets minimum requirements.
How do I reset my Ubank PIN?
Visit any Ubank branch with your ID document to reset your PIN. You can also call 0860 008 226 for guidance on the process.
Why am I not receiving my Ubank OTP?
OTP delays occur in remote mining areas due to network coverage. Wait 5 minutes, move to better signal area, or verify your phone number is correct at a branch.
What is the USSD code for Ubank?
Dial *120*8826# from your registered phone. You can check balances, make transfers, buy airtime, and send money without internet access.
Can I use Ubank outside South Africa?
The app works with data/Wi-Fi internationally. USSD only works on South African networks. Card transactions work at Visa ATMs worldwide.
How do I contact Ubank customer service?
Call 0860 008 226 (SA) or +27 11 518 5000 (international), email [email protected], or visit www.ubank.co.za/contact-us. Mine branches are located at major operations.
Is Ubank the same as Teba Bank?
Yes, Ubank was formerly known as Teba Bank. It rebranded to Ubank and is now part of Momentum Metropolitan Holdings.
Is my money safe with Ubank?
Yes, Ubank is fully licensed by SARB (South African Reserve Bank) and is backed by Momentum Metropolitan, a major South African financial services group.
What services does Ubank offer mine workers?
Ubank offers salary accounts, remittances to send money home, funeral cover, savings accounts, personal loans, and on-site branches at major mining operations.
How do I open a Ubank account?
Visit any Ubank branch with your ID document and proof of residence. Many mining companies have on-site Ubank branches. You can also apply at retail branches in town centers.
Last Updated on November 30, 2025
URL: https://log-in.me/ubank-south-africa-login/