Can’t log in to UniCredit? As one of Europe’s largest banks and “Bank of the Year” in Italy for three consecutive years, UniCredit offers Banca via Internet, Mobile Banking app, and Banca via Telefono. This guide covers all login methods, app activation, and troubleshooting.
Quick Access
Login Methods
Banca via Internet
1. Go to unicredit.it
2. Click “Area Clienti”
3. Enter your Codice di Adesione
4. Enter your PIN
5. Confirm with security device
Mobile App
1. Download Mobile Banking UniCredit
2. Tap “Attiva” to activate
3. Enter Codice di Adesione and PIN
4. Enable fingerprint/Face ID
5. Access accounts instantly
Security Devices
1. Push Notification (recommended)
2. UniCredit Pass (physical device)
3. Mobile Token (in-app)
4. One-time password
5. PSD2 compliant authentication
Mobile App Features
- SEPA and international transfers
- Mobile phone and prepaid card top-ups
- Simplified F24 tax payments
- CBILL/PagoPA payments
- MAV, RAV, REP payments
- Prelievo Smart (cardless ATM withdrawal)
- Branch/ATM locator
- UBook appointment booking
- Biometric login (fingerprint/Face ID)
Common Login Issues
Forgot Codice di Adesione
Your Codice di Adesione was provided when you signed up for Banca Multicanale. Call 800.57.57 (toll-free in Italy) for assistance.
Forgot PIN
Use the “PIN dimenticato” option on the login page or app. You’ll need to verify your identity to receive a new PIN.
Security Device Issues
If your UniCredit Pass or Mobile Token isn’t working, you can switch authentication methods or request a replacement device at your branch.
Biometric Login Fails
Biometric login requires compatible devices. If fingerprint/Face ID fails, use your Codice di Adesione and PIN instead.
About UniCredit
UniCredit S.p.A. is one of Europe’s largest financial institutions, headquartered in Milan’s Piazza Gae Aulenti. The bank serves millions of customers across Italy, Germany, Austria, and Central/Eastern Europe. UniCredit has been named “Bank of the Year” in Italy by The Banker for three consecutive years. The Banca Multicanale service enables customers to bank via internet, mobile app, or telephone, with PSD2-compliant security measures. UniCredit offers retail, corporate, and private banking services.
Contact Information
Toll-Free (Italy):
800.57.57
Private Banking:
800.710.710
International:
+39 02 8681 6401
Email:
[email protected]
Head Office:
Piazza Gae Aulenti 3 – Tower A
20154 Milano, Italy
Frequently Asked Questions
What is Banca Multicanale?
Banca Multicanale is UniCredit’s digital banking service that lets you access your accounts via internet, mobile app, or telephone.
What do I need to use UniCredit online banking?
You need a UniCredit current account or rechargeable card with IBAN, a signed Banca Multicanale contract, and the mobile app activated.
What is the Codice di Adesione?
The Codice di Adesione is your unique customer identifier for Banca Multicanale. It was provided when you signed up for digital banking.
What security devices does UniCredit use?
UniCredit offers Push Notification, UniCredit Pass (physical device), and Mobile Token (in-app) for PSD2-compliant authentication.
What is Prelievo Smart?
Prelievo Smart lets you withdraw cash from UniCredit ATMs without your physical card by generating a code in the mobile app.
Can I use biometric login?
Yes, the Mobile Banking UniCredit app supports fingerprint and Face ID login on compatible Android and iOS devices.
What is the toll-free number for Italy?
UniCredit’s toll-free customer service number is 800.57.57. For private banking clients, call 800.710.710.
Can I make tax payments (F24) through the app?
Yes, the Mobile Banking app supports Simplified F24 tax payments, along with CBILL/PagoPA and other payment types.
What is UBook?
UBook is UniCredit’s appointment booking feature in the mobile app, letting you schedule branch visits.
Is UniCredit available outside Italy?
Yes, UniCredit operates across Europe including Germany, Austria, and Central/Eastern European countries with localized digital banking.
Related Banks in Italy
Looking for other Italian bank login guides? Check out Intesa Sanpaolo, Banca Monte dei Paschi, Banco BPM, and BPER Banca.
Last Updated on January 4, 2026
URL: https://log-in.me/unicredit-milano-italy/