BCJ (Banque Cantonale du Jura) is the cantonal bank serving the Jura region of Switzerland. This guide shows you how to access BCJ e-banking services, download the mobile app, and troubleshoot common login problems.
Quick Access
Login Methods
📱 BCJ Mobile App
The BCJ Mobile app provides complete e-banking access on your smartphone or tablet.
- Download BCJ Mobile from your app store
- Open the app and select “Activate”
- Enter your contract number
- Complete activation with SMS code or letter
- Set your personal PIN
💻 Web E-Banking
Access your accounts through any web browser at bcj.ch/e-banking.
- Go to bcj.ch/e-banking
- Enter your contract number
- Enter your password
- Confirm with BCJ Mobile or SMS code
💳 TWINT
BCJ offers TWINT for mobile payments directly linked to your bank account.
- Download TWINT from your app store
- Select BCJ as your bank
- Link your BCJ account
- Set a 6-digit PIN
Key Features
✅ Advantages
- Full cantonal guarantee – 100% of deposits protected by Canton of Jura
- Regional expertise – Deep knowledge of Jura economy and businesses
- Bilingual service – French and German support
- Free basic account – No monthly fees for standard accounts
⚠️ Limitations
- Regional focus – Limited branch network outside Jura
- Smaller bank – Fewer international services than major banks
- French primary – Main documentation in French
Troubleshooting
💡 Troubleshooting Tips
- Wrong password: Use “Forgot password” to reset via SMS or mail
- Account locked: Contact BCJ support after 3 failed attempts at 032 952 72 00
- App not working: Update to latest version, clear cache if needed. BCJ Mobile Banking has been recently updated with new features
- SMS not received: Check your registered mobile number with BCJ
- Payment signing issues: Some payments initiated on mobile need to be signed via desktop e-banking
🔒 Security Tips
- Never share your PIN, password, or SMS codes with anyone
- Only download BCJ Mobile Banking from official app stores
- Enable biometric login (Face ID/fingerprint) for convenience and security
- Always log out when using shared or public devices
- Check transaction history regularly for unauthorized activity
First Time Setup
If you’re new to BCJ e-banking:
- Visit a BCJ branch with ID to activate e-banking
- You’ll receive activation documents by mail
- Follow the activation steps in BCJ Mobile or web portal
- Set your personal password and security preferences
😤 What Customers Are Saying
The BCJ Mobile Banking app has 4.0 out of 5 stars on the iOS App Store based on 26 ratings. BCJ does not have a Trustpilot presence. Here are the main themes from real user reviews:
🔴 Inconvenient Payment Signing
“Le système de signature est peu pratique…on utilise son téléphone pour les paiements, mais on doit passer par le PC pour signer.” (You use your phone for payments but must switch to PC to sign). Hybrid workflow frustrates users.
🔴 Connection and Support Issues
“Après plusieurs relances pour divers problèmes de connexion, de contact, de mot de passe…j’ai décidé de quitter cette banque.” (After multiple follow-ups for connection, contact, and password issues…I decided to leave).
⚠️ UI Accessibility Concerns
Some users report difficulty distinguishing debits from credits (displayed in same color). Lack of all-accounts overview in one screen. Can be challenging for elderly users or those with vision issues.
✅ New Features Welcome
The app was recently updated with international payment capability and card management directly from the app. Security has also been revised. One user called it “Parfait” (Perfect).
Contact BCJ
📞 Phone: 032 465 13 01
📍 Address: Place de la Gare 10, 2800 Delémont
🌐 Website: bcj.ch
Opening hours: Monday-Friday 8:00-17:00
Is BCJ a real Swiss bank?
Yes, BCJ (Banque Cantonale du Jura) is an official cantonal bank established in 1979 when Jura became Switzerland’s newest canton. It is fully regulated by FINMA and backed by cantonal guarantee.
What is BCJ’s cantonal guarantee?
Canton of Jura provides a full state guarantee on all BCJ deposits. This goes beyond the standard CHF 100,000 Swiss deposit insurance – your entire balance is protected.
Can I open a BCJ account if I don’t live in Jura?
Yes, BCJ accepts customers from anywhere in Switzerland, though you’ll benefit most from their services if you have ties to the Jura region.
Is BCJ e-banking available in German?
BCJ provides bilingual French-German services, including their e-banking platform. You can set your preferred language in the app settings.
Does BCJ offer TWINT?
Yes, BCJ offers TWINT integrated with your bank account for mobile payments throughout Switzerland.
How do I reset my BCJ password?
Use the ‘Forgot password’ option on the login page. You’ll receive a reset code via SMS to your registered phone number, or by mail if phone isn’t registered.
What happens if I enter wrong password 3 times?
After 3 failed login attempts, your account is temporarily locked for security. Contact BCJ support at 032 465 13 01 to unlock it.
Can I use BCJ Mobile abroad?
Yes, BCJ Mobile works anywhere with internet connection. You may need to notify BCJ before traveling for card usage abroad.
Does BCJ offer youth accounts?
Yes, BCJ offers special accounts for young people with favorable conditions and reduced fees. Visit a branch or check bcj.ch for current offers.
How do I contact BCJ support?
Call BCJ at 032 465 13 01 during business hours (Mon-Fri 8:00-17:00), visit a branch in Delémont or Porrentruy, or use the contact form on bcj.ch.
Last Updated on January 6, 2026
URL: https://log-in.me/bcj-banque-cantonale-jura-log-in/